Covetrus Avimark vs IDEXX Neo

RATING:

4.1

(589)

Covetrus Avimark has 589 reviews and a rating of 4.13 / 5 stars vs IDEXX Neo which has 116 reviews and a rating of 4.22 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (589)
4.2 (116)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 26, 2024
October 30, 2023
Pros/Cons
  • Pros

  • This system was brought in to replace our old paper style medical records. It has been a huge improvement for our business, allowing us to be more detailed, more accurate, and more profitable.
  • I love the integration of my lab and prescriptions.
  • Cons

  • We have had trouble with avimark making other programs so they don't work.
  • AviMark's customer reports are absolute nonsense and their chat function for support is horrendous.
Read all user reviews
  • Pros

  • Its very easy to use and navigate. Provides great help for beginner users.
  • The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.
  • Cons

  • I have lost a few files with this. It now warns you that someone else has it open.
  • Poor estimate capabilities. Updates interfere with current processes, forms, etc.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos