Digitail
About Digitail
Digitail Pricing
$119 per vet per month billed yearly or $149 per vet per month billed monthly for MOBILE VETS version $240 per vet per month billed yearly or $300 per vet per month billed monthly for BRICK & MORTAR version
Starting price:
$300.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Digitail
1 - 5 of 72 Reviews
Monica
Verified reviewer
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
User friendly solution for both vets and pet owners.
The fact that someone came with a very ingenious solution for digitalizing not only pet's healts records, but also all the registers that our country legislation requires and was able to make it user friendly helped me and my colleagues the most. Now we don't lose precious time doing the inventory every month, or checking if our assistants have removed pricesely the drugs used that day from our stock, or even calling the owners for a vaccine or a check-up reminder. We can focus on what we supposed to from the beginning, saving pets life without being preocupied that maybe you are left out of stock for some drugs or that maybe Charlie the Pug forgot about his annual check-up. And in the end, the owners are pleased to have a virtual health book in their personal phone at any moment with an accurate history of past and future appointments in our clinic.
CONSAt first I thought it will be difficult to transfer the old virtual database to Digitail, but I was pleasantly surprised that their consultants found a personalised solution for us that dind't require as much time or effort as expected.
Vendor Response
Thank you Dr Monica! It was a pleasure to assist you with the data migration!
Replied April 2020
Erin
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
We LOVE Digitail!
First and foremost, the software is so easy to use and very functional. One of the great things about it is being able to access it ANYWHERE. The pet-parent portal is also genius and our clients are definitely fans! The chat function and diary updates are great for managing difficult cases. We also really like how the treatments are so easily approved and declined within a SOAP note and then anything approved will automatically pull into the invoice. It makes missing charges a thing of the past. As a brand new practice we had to start from the ground up. Our onboarding specialist, [sensitive content hidden], has been the absolute best! The fact that Digitail is constantly improving and working to be more functional is phenomenal. Honestly, there's so many nice things it would be hard to list them all but we really do just love it!
CONSThere have only been a few small things I've noticed that I wasn't a fan of or feel should be worked on a bit more. The one thing I find slightly inconvenient is having to remove pricing when sending a record so instead of hitting just "send email" we have to go into the "advanced records options" every time to change it. One other thing is not being able to apply a 0 to the low end of an estimate on any product that has a dispensing fee as it will always still add the dispensing fee instead of displaying a $0 - still trying to figure a way around that without creating a bunch of new services or changing dispensing fees. The last thing I can think of that has been an issue is merging clients/patients. I've noticed after we have manually entered a client and patient into the system, if they then go enter themselves into the app it will create a duplicate and I do not have the power to merge them.
Reason for choosing Digitail
We liked being able to access Digitail anywhere, the pet parent app, the cost being related to number of doctors within a practice vs the number of users.
Vendor Response
Hello Erin, First off, thank you for your detailed and glowing review of Digitail! We're ecstatic to hear about your positive experiences with the platform. We've always prioritized providing software that is user-friendly and functional, so it's fantastic to know that features such as our pet-parent portal, chat function, and intuitive invoicing have made a marked difference in your practice. Your feedback is a testament to our mission of continuously refining our software to suit the ever-evolving needs of practices like yours. Your insights will be essential as we plan the next updates and enhancements. Our team is always on the lookout for ways to improve, and feedback from our users is invaluable in that process. We'll keep striving to exceed your expectations!
Replied August 2023
Lindsey
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2021
A work in progress but incomplete
Would hope to be able to recommend in future but currently not fit for service
PROSBrilliant CRM and app features, scheduling and reminders efficient
CONSNon existent customer service, troubleshooting or business management features. Accounting functions inaccurate and incomplete
Reasons for switching to Digitail
App and online scheduling
Vendor Response
Hi Lindsey, super sorry for what you have experienced. Our team in Ireland will reach out and redo the training with the team to make sure you are taking advantage of all the features!
Replied July 2021
Douglas
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Constantly Updating
This team is constanty updating and improving. I have been with them from early in the process and it has developed dramatically! Can't wait to see where it continues in the future!
PROSEventually the app interacting directly with the PIMS will be the strength of this software. It is very close to being irreplaceable. The SOAP is currently easy to use and friendly to look at.
CONSThe biggest con is the age of the company. They are constantly looking to increase the integrations that they have access too and as that continues to broaden the strength of the product with continue to improve.
Reasons for switching to Digitail
I wanted a cloudbased program that allowed for ease of use on the move.
Vendor Response
Thank you so much Dr C!! The advice that we have received from you and your team has been super helpful!
Replied May 2022
George
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
It helps me keep track of charges
Since using Digitail I saw that I'm always up to date with my client invoices. They also get synced with my Quickbooks account instantly and this makes my accountant's life (and mine) so much easier.
PROSI really like the easy billing and the fact that I can directly charge my clients online. I use this feature a lot, especially for telemedicine consultations or to take a downpayment for euthanasia services.
CONSIt's more of a "feature" request — I'd like to be able to create different templates & designs for my invoices.
Reason for choosing Digitail
I was plesently surprised on how fast they responded to my demo request and they remain helpful and responsive the entire journey. Also, loved how modern looking and easy to use is the platform.
Vendor Response
Thank you so much Dr George! It is a pleasure to work with you and your team and to see how the practice has grown over the past 2 years!
Replied May 2021