About eVetPractice

eVetPractice is a cloud-based veterinary practice management system featuring electronic medical records (EMR) management, appointment scheduling and communication tools for veterinarians.

Features include document storage, test history and lab forms. A pet owner portal allows clients to access personal information, payment history, account balances and appointments. Users can request appointments on mobile and desktop devices. The practitioner dashboard provides a configurable appointments calendar, lists of daily appointments and surgeries, along with medical records.

Reports can be run that include daily or weekly billing, inventory, billable items and controlled substance logs. Users can create long-term wellness plans that include multiple appoin...


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Supported Operating System(s):

Web browser (OS agnostic)

118 Reviews of eVetPractice

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(78)

78

4 stars

(29)

29

3 stars

(4)

4

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 118 results

September 2019

Caroline from Paws on the Go Center for Animal Rehabiitation and Mobility Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

eVet Practice review

Just love the overall product

Pros

Customizing, customer service, able to get new function added,

Cons

Navigating it takes a while to get used to, but worth it!

Reasons for Choosing eVetPractice

Looking around, evet was what we needed, we could customize, price was right, support was right.

Response from Covetrus

Replied October 2019

Thank you for the kind review, Caroline!

September 2019

Katie from Animal Care Center of Aurora

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2019

EvetPractice

Evetpractice is a good general software system if you are willing to set aside being heard and ignored for things that you suggest to be updated. It works but has much that can be approved upon.

Pros

Its easy ability to quickly learn using the software. It has many features that are essential to veterinary practices. The customer services is generally good. Its nice to be able to access the software with any device that has internet.

Cons

The system and updates seem to have declined since Covetrus purchased it. Update are slow, issues arise alot more then before and customer service has started to decline. Many times we have asked for assistance and the agents have seemed annoyed. Requests for updates that are crucial seem to not be as important as they used to be. Its confusing because the Covetrus also owns several other veterinary software programs that have been around a very long time. Those programs have many of the options that are needed for this software yet they are not available on this system. I think there is much to be desired since the software was sold to larger company that values it customers less.

Reasons for Choosing eVetPractice

The private owners of the Evetpractice were caring, understanding and quick to ass improvements. Having that one on one importance with the couple (husband and wife team) that developed the system is what won me over and made me comfortable making the switch.

Response from Covetrus

Replied September 2019

Hello Katie! Thank you for your feedback! I'm glad that you like your eVetPractice software. I've sent on your concerns about the updates and support. We're focused on continual improvement and always looking for feedback on how we are doing. If you have any additional questions or feedback, please don't hesitate to reach us at US-CGSS_Solutions@Covetrus.com. All the best!

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

November 2019

Did a veterinary hospital even test this first before launching??

E-Vet has the potential to be good but they should have (if they did it doesn't show) had veterinary hospitals test the program. Every person I know who's used it has been unhappy and would rather have Cornerstone or Avimark. It has so much wrong and so many things that should be changed to make working more efficient but it acts as a set back instead. The help desk via chat is sometimes helpful but usually they'll just say "Do you want to be added to our list for when we update/remove that feature" and have not once ever seen an modifications. It's not user friendly and beneficial for veterinary hospitals.

Pros

For the most part e-Vet is easy to use. It's very self explanatory in most aspects and can easily be customized (to an extent) for your practice.

Cons

LOTS of flaws. -You cannot search by phone number, the feature does not work properly -You can quick add a client, but cannot quick add a patient to an existing client -When using the quick add feature, it does NOT flag if a client is already in the system & it will duplicate -You cannot work with more than one tab open or it will cross add/delete the info on the next tab of the patient/client you're on -If using multiple payments, you have to manually do the math, it will not give you the new total, it won't give you the amount they still owe for the remainder of the split payments -The medical record when printed does not give dates that treatments were done, only when they're due which 9/10 hospitals ask for the date vaccinated - The communication entries cut off mid word if it's lengthy, it won't put the next word on a new line but instead will split the word in half. EX: hospital should be moved down but it will cut it in half so "hos" is on one line and "pital" is the start of a new line -You cannot suspend a reminder - if a client no longer wants a vaccine or they had a reaction to it, you are not able to suspend said vaccine/reminder -You MUST search with at least three letters. We have patients whose names are RJ, JJ, etc. and cannot search for the pet because there isn't three letters in their name -You cannot have a name such as "Daisy Duke" in the system because when you search under the full name or partial using just "Daisy" OR "Duke" it will not show

Reasons for Choosing eVetPractice

It was the cheapest to use and it shows.

Response from Covetrus

Replied February 2020

Thank you for your thorough review. I have shared your concerns with our product management team.

February 2020

nancy from Lake Hopatcong Animal Hospital

Verified Reviewer

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

February 2020

It's pretty good

Being the first time we're on the internet, it's been a nice change. Would be nice to have a written booklet to reference when trying to do something new.

Pros

Ease of emailing records, looking up information, inventory setup and edit. Nice to be able to scan in documents to medical history.

Cons

Patient alerts and client notes do not appear on medical history. 'Check in' papers don't have enough info, not easy to read. Medical history takes a long time to load when over a certain amount of pages.

Reasons for Choosing eVetPractice

Customer service

Response from Covetrus

Replied February 2020

Thank you for your review, Nancy! Have you checked out the knowledge base articles? You may find this a great resource to use when referencing something new. We also offer webinars, keep a lookout in your email for the monthly schedule.

September 2019

Sue from Rosedale Animal Hospital

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

eVetPractice is an economical and useful tool

Pros

Ease of use, easy to upgrade, accessible from multiple sites

Cons

Some of the financial reports are difficult to use. We get conflicting results on our accounts receivable in different reports.

Reasons for Choosing eVetPractice

Better pricing, cloud based, seemed more user friendly

Response from Covetrus

Replied September 2019

Thank you for the kind words, Dr. Reiter! Check out the September 2019 release, we've made changes to our accounting side. Be sure to let us know what you think!