--- title: "Covetrus Pulse vs Medallia Concierge - 2026 Comparison - Software Advice" description: "Covetrus Pulse vs Medallia Concierge - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/za/veterinary/evetpractice-profile/vs/zingle/" page_type: "comparison" language: "en" publication_date: "2026-10-21" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Covetrus Pulse vs Medallia Concierge Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 21, 2026 # Covetrus Pulse vs. Medallia Concierge: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 21, 2026 # Covetrus Pulse vs. Medallia Concierge: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/veterinary/evetpractice-profile/) [Covetrus Pulse](https://www.softwareadvice.com/veterinary/evetpractice-profile/) 4.0 [(543)](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/) Starting Price Not provided by vendor Free trial: Not available Free version: Not available Pros: - Customer Support - Training and Learning Curve Cons: - Reporting - Client and Patient Management Who uses Covetrus Pulse Based on 543 reviews - Popular among: Small businesses - Most common industry: Health & Medicine (87%) - Top use case: Veterinary (45%) 53% of users recommend this product [](https://www.softwareadvice.com/conversational-marketing/zingle-profile/) [Medallia Concierge](https://www.softwareadvice.com/conversational-marketing/zingle-profile/) 4.5 [(117)](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/) Starting Price $179.00per month Free trial: Available Free version: Not available Pros: Not enough reviews Cons: Not enough reviews Who uses Medallia Concierge Based on 117 reviews - Popular among: Small businesses - Most common industry: Hospitality, Dining, Event & Travel (36%) - Top use cases: Customer Engagement (4%), Customer Communications Management (3%) and Customer Service (2%) 86% of users recommend this product [](https://www.softwareadvice.com/veterinary/evetpractice-profile/) Covetrus Pulse 4.0 [(543)](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/) [](https://www.softwareadvice.com/conversational-marketing/zingle-profile/) Medallia Concierge 4.5 [(117)](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/) + Add product Add product ## Covetrus Pulse vs Medallia Concierge: At a glance * * * Product ratings at a glance | | Covetrus Pulse | Medallia Concierge | | --- | --- | --- | | Overall rating | 4.0
543 reviews | 4.5
117 reviews | | Ease of use | 4.0 | 4.5 | | Value for money | 4.0 | 4.5 | | Functionality | 3.6 | 4.4 | | Customer support | 4.3 | 4.6 | | Ease of deployment | 3.7 | 3.6 | Best in comparison Looking for better functionality? Ask an advisor for high-rated alternatives Looking for better functionality? Ask an advisor for high-rated alternatives Looking for better functionality? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 660 reviews from Customer Communications Management * * * Billing & Invoicing 3.5 Calendar Management 3.9 Client Management 3.9 Confirmations/Reminders 3.7 Imaging and X-rays 3.3 Inventory Management 3.3 - E-Prescribing: 4.0 - Appointment Scheduling: 4.0 - Calendar Management: 3.9 - Client Management: 3.9 - Payment Processing: 3.8 - Prescription Processing: 3.8 - Patient Records Management: 3.8 - Live Chat: 3.8 - Confirmations/Reminders: 3.7 - Treatment Planning: 3.7 - Charting: 3.6 - Customer Database: 3.5 - Billing & Invoicing: 3.5 - Third-Party Integrations: 3.4 - Imaging and X-rays: 3.3 - Self Service Portal: 3.3 - SOAP notes: 3.3 - Inventory Management: 3.3 - Communication Management: 3.2 - Reporting & Statistics: 3.1 - SMS Messaging: 3.0 Billing & Invoicing N/A Calendar Management N/A Client Management N/A Confirmations/Reminders N/A Imaging and X-rays N/A Inventory Management N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Covetrus vRxProIntegration rated 3.9 from 20 reviews ](https://www.softwareadvice.com/veterinary/prescription-management-software-profile/) [ Meta for BusinessNot enough reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/) ## Reviews * * * Positive review: Faith N. Practice Manager Veterinary, 11-50 employees "It is a user friendly model, the financial reports are always accurate, the scheduling system is easy to use and customizable." Feb 16, 2026 Negative review: PB Paul B. Veterinarian Veterinary, 51-200 employees "I generally find the software exhausting to use - so many mouse clicks are required to accomplish even the most simple tasks, navigating from patient file to entering charges to checking out patients is extremely inefficient." Apr 3, 2026 Positive review: SK Steve K. Veterinarian, owner Veterinary, 2-10 employees "Also, being able to work live in the field the office sees my invoices immediately and can provide clients with accurate balances in real time." Mar 12, 2025 Negative review: JK Jessie K. RVT manager Veterinary, 11-50 employees "Sometimes it can be frustrating with the limitations of the types of reports they offer to track revenue. If I want to track how many dental packages we do, we have to add up all the revenue ourselves." Jul 10, 2025 Positive review: KB Kathy B. Veterinarian and Owner Veterinary, 2-10 employees "The only thing I did like, when Covetrus took over from evetpractice, is that the system colored male patients blue and female patients pink on their medical records. " Feb 15, 2025 Negative review: WF Wanda F. Practice Manager Veterinary, 2-10 employees "Some processes are time consuming like boarding check in/out and the addition/subtraction of services once they have been sent to invoice." Nov 5, 2024 [Read all reviews](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/) Positive review: LM Lyn M. GM Hospitality, 201-500 employees "WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue." Dec 8, 2021 Negative review: MK Min K. Manager, customer experience Retail, 10000+ employees "When the reviewer selected wrong area, I can’t make a change." Dec 4, 2023 Positive review: KK Kim K. Manager Health, Wellness and Fitness, 11-50 employees "The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag." Sep 21, 2021 Negative review: CH Clara H. Hospice Coordinator Hospital & Health Care, 51-200 employees "At the time I did not like that multiple people could log in at the same time and chat back to the guests." Jun 7, 2023 Positive review: JD Javier D. Civil Engineer Education Management, 10000+ employees "I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay." May 14, 2021 Negative review: MS Michael S. Administrator Health, Wellness and Fitness, 11-50 employees "Emails to the sales person and custom service were ignored." Sep 20, 2022 [Read all reviews](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/) ## Customer support * * * Covetrus Pulse Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available Medallia Concierge Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Not available 24/7: Not available Chat: Available ## Training options * * * Covetrus Pulse In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available Medallia Concierge In Person: Available Live Online: Available Webinars: Not available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [DaySmart Vet vs Covetrus Pulse](https://www.softwareadvice.com/compare/31981-evetpractice/vs/356421-DaySmart-Vet/)[Birdeye vs Medallia Concierge](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/zingle/)