Vetter Software Software


 

Vetter Software is a cloud-based veterinary software for animal clinics of all sizes. Key features include electronic veterinary records, inventory management, scheduling, custom form templates, client management and a customer community.

Vetter Software’s electronic veterinary record tools allow users to review consolidated patient histories, import lab results and share them via email, fax or print. Users can manage inventory through automatic updates, custom alerts and electronic ordering.

Records created for an estimate or an appointment in Vetter Software have charges automatically applied, including taxes and fees. The software also provides templates that users can customize for reminders and various appointment. Integrations include Abaxis, Antech, Embrace, MWI Animal Health, Stripe and VetSource. The customer community features offers a knowledge base, video tutorials, surveys and a discussion board.

Support is offered via phone and email. Pricing is per month.

 

Vetter Software - Invoices
 
  • Vetter Software - Invoices
    Invoices
  • Vetter Software - Client profile
    Client profile
  • Vetter Software - Customer community
    Customer community
  • Vetter Software - Pet profile
    Pet profile
  • Vetter Software - Inventory dashboard
    Inventory dashboard
  • Vetter Software - Annual billing comparison
    Annual billing comparison
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

83 Reviews of Vetter Software

Showing 1-20 of 83

 

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December 2018

December 2018

Vetter is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am a mobile practitioner and Vetter was very easy to hit the ground running. The CEO himself helped me get things set up and guided me through a tutorial. Their customer service is top notch and the pay as you grow feature is fantastic.

Cons

It can take a while for glitches to be rectified but the developers are in tune with the user community via their forums.

Review Source: Capterra
 


December 2018

December 2018

Great for smaller veterinary practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vetter has been an excellent solution, and the team is incredibly responsive to our needs and requests. Our pain points have only come up as we continue to open new hospitals and are beginning to have greater reporting and ERP needs.

Pros

UI/UX
Ease-of-use
Cloud-based
Plenty of 3rd party integrations

Cons

Lack of automated or custom reports
Lack of key metrics and KPIs in reports (e.g. COGS)
No central structure database
Inventory management solutions

Review Source: Capterra
 

Kirsten from Finan Animal Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Cloud-based is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Out of all the cloud-based software available (and I have demoed many), Vetter had the best ease of use and the best value for your money. I would recommend them.

Pros

The flow of the appointment process. From checking in the patient in the schedule, you are able to create an estimate, invoice, medical record at one time. The fact that you can log in from anywhere is ideal in case I need to access it while I'm not at work. The customer service has been VERY patient with me and will get back to me in a sufficient amount of time. Overall, it is a good program.

Cons

The report features are not ideal. The migration process could have gone a lot smoother and I wish they would take more suggestions from their customer base as far as functionality. I found a few suggested improvements within the Vetter Community that were said to have been implemented and were not, and many good suggestions that have had no response.

Review Source: Capterra
 

Peter from Ken-Ton Animal Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Reflecting on almost 3 years of using Vetter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Almost 3 years ago, at the tender age of 64, I decided to reestablish a general practice in a building we owned. As someone who year early has been a beta-tested for a well known PMS system, it was clear to me that cloud based software was the wave of the future and a no-brainer for any startup. After checking out several, we chose a trial with Vetter. At that point, Vetter was doing all the basics, but was missing some "must have" features for a busy general practice. I recommended it highly for startups, but for practices with aging PMS in house packages, I described is as a good system, but not yet "ready for prime time". Our practice grew rapidly and Vetter improved dramatically over the many months we have been working together. Recently, they released a more robust and flexible reminder system with is an area so vital to general practice. At long last I feel that Vetter is "ready for prime time" which allows me to wholeheartedly recommend it to general practices looking to upgrade and join the future with a cloud based system.

Pros

Remote access, flexibility to access from most any device, never needing to worry about a backup, wide functionality

Cons

As always with any PMS software, there are a few new features missing that were present in prior PMS packages.

Review Source: Capterra
 

Cameron from Weimar Vet Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Fantastic product, awesome customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Wonderful- fantastic customer service, even better product!

Pros

This product is so simple to use and has really helped streamline our practice. Vetter has great customer service when you are dealing with a problem and you never have to worry about losing your valuable information since it's all on the cloud!

Cons

After 3 years, I can honestly say that I don't have any major complaints

Review Source: Capterra
 

Jennifer from The Vet On Main
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Easy to Use Vet Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vetter keeps are hospital running smoothly from the scheduler to the SOAP notes, creating bundles and easy check-out. It is an all-in-one package that is great software!

Pros

Vetter's cloud-base software is Easy to use, multi-functional and accessible from any device in any location. Love the fact that we don't need a server or have to purchase expensive software. Accepting payments is easy with their integrated payment processing and we don't need fancy terminals to do it! Great customer service and reasonably priced fees.

Cons

Occasional bugs and glitches. Inventory management needs some improvement with the adjustments.

Review Source: Capterra
 

Crystal from THE RANCH VET
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

VETTER is simply BETTER!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

I do NOT cringe at the thought of writing up a medical record!! OH! And you can simply talk into your ipad and Viola! It populates the field you are working on. So easy!! THANK YOU, VETTER!!!!

Pros

I run a TRUE concierge small animal practice in an affluent area of Southern California. I am in LOVE with Vetter Software!!! Not only is it EASY to use, easy to obtain, extremely affordable...the Customer Service is above and beyond !! Seriously, the personalized service and 'heart' that these guys(gals) put into this product is palpable. They truly, actually CARE!! If you are having a hard time you're not waiting on hold and ending up with a huge Service Bill. They pop on the phone and help you out. They believe in their product and so do I!!! I test drove all cloud based systems before making my choice to go with Vetter and I am not sorry. In 20 years I have used many different types of software and Vetter is IT!! I

Cons

There is not a lot to pick out which would be considered a flaw. It is always evolving and only gets better!

Review Source: Capterra
 

Dr. Mike from Moran Veterinary Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great for a mobile practitioner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Amazing support, very timely with their response.
Easy to use and intuitive with more than one way to arrive at a desired outcome.

Cons

The usual drudgery of entering patient info and inventory.

Review Source: Capterra
 

Stacey from Capitaland Animal Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Improves staff efficiency, provides improved customer service, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Going from a full paper practice with no on-line access to a full paperless cloud-based program was stressful and full of 'how are we going to do THIS' moments during the first 6-8 months. Vetter was very helpful prior to launch, but many protocols we had to figure out for ourselves. I love how we are able to integrate so many things automatically - labs are attached automatically, we now have our merchant services integrated into Vetter, saving the customer service reps a second step. I love having access to the system anywhere, anytime. In general, Vetter is an easy-to-use veterinary software system that is responsive to user input and is constantly developing new and improved functionality.

Pros

I purchased Vetter after purchasing a practice with an old server and a non-internet-integrated software system. I reviewed server-based software and decided that a cloud-based system would be more ideal for me.
I wanted to go paperless and Vetter allows us to keep all of our client communication information in one place and it easily attached to the patient or client record so we can track what we have sent. I like the ability to search for either SOAPs (aka notes), pharmacy, lab, rads so that I don't have to scroll through pages of records to find what I want.
Vetter Customer Service is superb - very knowledgeable about basic uses, always friendly.
Vetter is integrated with our outside lab as well as other ancillary businesses that help make the system a true 'all-in-one' program.
Vetter seems very responsive to requests for new or improved functionality. It seems they are always working to improve the program. When I first started with Vetter, I'll admit I felt that they launched it quickly before they had worked through its day-to-day uses.

Cons

Although invoicing is very easy, the financial side of Vetter is not at all intuitive - the fact that a credit that was applied today will show on an invoice from last year always baffles me. Initially it was very confusing how Vetter views transactions in client accounts, but we have become accustomed to thinking like an accountant.
ALL codes are considered Inventory items, but I would like to be able to track my on-shelf pharmacy items in snap-shot and long-term views. There is no current report that will tell me how much pharmacy inventory is on my shelf and how that compares over time. My accountant would like year-end value of in-stock pharmacy and I have to run an excel sheet from every inventory item, then delete procedural items, then run a total. I would also like to be able to compare sales of a single item at different points in time.
I would like to be able to import files and retain formatting - we have created numerous client information sheets, admission sheets etc. and I need to rewrite them into Vetter if they are not in Word format.
Although almost all labs attach to the patient file, there are still instances where they won't, so we still have to receive paper reports from our outside lab to be sure we don't miss any.

Review Source: Capterra
 

George from Companion Animal and Crystal River Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Probably the best practice management software I've ever seen !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Absolutely GREAT !!!!

Pros

This soft ware is very user friendly and gives us everything we need. The best part of this system is customer support. The team there has never failed to answer my call and is ready to help in any way they can. As in any software, I don't use all the options enough to remember all the procedures for completing a task so most of the time when I have an issue, it's operator error on my part. Great job to the Vetter Team !!!

Cons

I would like to see bold and colored text in the schedule so we could bring certains issues to our front desk people when checking in.

Review Source: Capterra
 

Leslie from Indy Home Veterinary Services

July 2018

July 2018

Vetter is perfect for my needs as a mobile veterinary practice. Cloud based makes it easy to access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it's easy to navigate and access. Not overwhelming to understand how to learn. If I ever have a problem, the team gets back to me quickly and with updates. They also update the program regularly based on user information and needs.

Cons

I can't think of anything in particular that I like least about this software. They have fixed most things I ever had issues with.

Review Source: Capterra
 

Angela from Muttville Senior Dog Rescue

July 2018

July 2018

Vetter software is wonderful for a shelter hospital

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

This software has made not only writing medical records more efficient, it has improved the quality of care we provide to our patients.

Pros

I love that this software is cloud based, and is very intuitive. If there is a problem, customer support is very quick to respond and fix the problem. They also will add features if you suggest them.

Cons

I don't like that this software doesn't integrate with IDEXX laboratories, although I hear there is an integration happening in the future.

Review Source: Capterra
 

Rita from Choctaw Animal Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Easy to use, great customer service, monthly payments help out small clinics.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use software that did everything I needed without the large upfront cost.

Pros

Ease of use. It does a lot and is fairly easy to figure out. Customer service is quick to help if needed.

Cons

There were so many features that I don't use. After using the more popular vet subscriptions at other places of employment, I like everything about this product more.

Review Source: Capterra
 

Kelley from Olde Towne Animal Hosptial
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

We have had an amazing experience with Vetter Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of making things more efficient in the office.

Pros

We love how easy it is to use, and how much easier it makes things for us. I am the only employee at our office and it saves me so much time. It so easy to send records to clients ,boarding and grooming salons. We actually left Vetter for a while for a cheaper product and wow did I realize then how much it actually made my life easier. I love that it is cloud based , it helps me help clients even when out of the office. You will not find better customer service anywhere!!! They are always there when you need them.

Cons

There is nothing negative I have to say. We have been very happy to come back. We are happy to be using Vetter Software.

Review Source: Capterra
 

Fabricio from Cooperativa Mixta Matasiete

June 2018

June 2018

I am pleased with Vetter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I liked a lot of Vetter, was QE its customer service is great, very few software have this benefit, which in my opinion is the most important.

Cons

In some things Vetter is slow, for example at the time of billing. But still I liked very much vetter.

Review Source: Capterra
 

Roger from Wild Coast Vet - South Africa
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Vetter software has helped our practice get off the ground quickly and efficiently

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The benefit of efficiency

Pros

Ease of use. The cloud base(no hardware/network/backup hassles!), the customer support is super. The amount of data that can be stored without having to worry about it. We can access client/patient data from literally anywhere.

Cons

Being in a rural part of Southern Africa we are plagued with service delivery issues; supply of electricity, water, telecomms etc...so when the Wifi goes down we cannot access the Vetter system. However, that is not the fault of Vetter!

Review Source: Capterra
 

John from Chicagoland Veterinary Behavior Consultants

May 2018

May 2018

Excellent Way to Run a Practice Using a Cloud Based Approach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Heads a shoulders above all else is the support I received from Vetter. Team was always there when I ran into trouble or did something stupid. They were always patient with me and supportive. The only reason I left was because I sold my practice and the buyer was using another program.
Vetter was always willing to make software changes to fit my practice and had many billing options to fit my needs.
It was also very easy moving around the program and getting up to speed.

Cons

I have a specialty practice and saw patients at three different locations and I decided to set up three different instances/locations of the software for each location and required logging on at each when seeing patients at that location. The advantage was separate tracking of inventory and income. The disadvantage was that I had to login into each location when searching for a patient since it was not possible to search for a patient in one location if I was logged in at another.

Review Source: Capterra
 

Eva from City pets animal care

May 2018

May 2018

The only practice management software to consider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, practical, complete, highly functional and integrates well with many outside resources such as antech and cardconnect

Cons

There are occasional bugs as the software team continually improves and updates the features. However, these are minor and fixed within 24 hours.

Review Source: Capterra
 

Michael from Hamilton Hill Veterinary Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Vetter has been a game changer for our boutique small animal practice in Western Australia.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved workflow, better customer service, flexibility of plan, easy access from anywhere as cloud-based, no need to purchase and maintain server, peace-of-mind for top-notch data protection and back-up by Vetter.

Pros

Cloud-based - no cumbersome server in-house, easy access anywhere (think reviewing records from home, billing clients on -the-spot during housecalls etc). When internet is down due to power outage, still easy access on iPad using 4G. You can attach x-rays and scanned PDF documents, lab results etc.. to specific visits or lab items - this is a great feature. Customer support is friendly, responsive and top-notch 24/7, even with time difference USA/Australia. There is also a user forum where you can post questions and also find helpful tips from other users. Vetter has a dynamic leadership and enthusiastic software team, flexibility with plans and plenty of useful features not found on other software - we have been working as vets for nearly 20 years and have tried about 5 different software - sure each has pros and cons, but Vetter overall, in our humble opinion, still comes up at the top of the pack. As the first West Australian veterinary hospital to use Vetter Software, we cannot praise the Vetter team members enough who have provided a very stable and excellent veterinary software platform and have essentially gone out of their way to help us iron out initial issues caused by date/time zone differences.

Cons

Printing invoices and documents requires 2 clicks instead of one, as first click takes you to a PDF window, then you have to print from there. Wish it would print like Paypal where it opens the printing dialogue automatically. Has some quirks e.g. medical items, drugs and procedures are called 'medical records' and medical history is called ' medical notes' instead of 'medical records' - not a big deal once u get used to it. The medical notes are mixed with the medical records on the patient screen, so requires one more click just to list only the medical notes, otherwise can take a while to scroll through all the items to read the previous history. Breed list drop-down is very long and inclusive of all species so takes a bit longer to enter for new patients. Inventory items once merged, loses some editing features (e.g. name) so we tend to avoid doing any item merge and just start a new item. They are minor issues and other users may not find them a problem. Vetter as a rule of thumb, do strive to avoid more than 2 clicks for anything. We have used other software that required a whole lot more clicks to get to somewhere...

Review Source: Capterra
 

Ms. from Heartland Large Animal Services

April 2018

April 2018

Innovative, User Friendly, Excellent Customer Support from day one and does not waiver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud based: makes it easy to utilize anywhere there is a signal.
Customer Community Page: a wealth of knowledge, instruction, webinars, topics easily searched by name relevance
Affordable for any size practice, Customizable to your unique needs

Cons

Being mobile, we often find that the physical address and the mailing address are different. I would love to be able to see physical address when out on route without having to opt into the notes. Much like the billing address verses the physical address. Although, you can make your notes pop-up to provide the physical location.

Review Source: Capterra
 
 
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