Firm Room and Deal Room was by far the nicest people to work with and they have a very good product. They took the time to learn how I wanted to use their product - suggested the right one and I have had no​ issues - it does what they say it does - Noting in beta that is being delayed.

When looking for a data room - Firm Room and Deal Room was by far the nicest people to work with and they have a very good product. They took the time to learn how I wanted to use their product - suggested the right one and I have had no​ issues - it does what they say it does - Noting in beta that is being delayed.

no a thing - first rate product - great support

Our experience was great given our need to hide other VDR participants from viewing each other. This is something that other low cost products such as Dropbox have not been able to provide. Additionally, the analytics helped us track the overall activity and participation from the VDR participants as a way to view potential interest.

I like the simplicity of the product to use and invite people to the virtual data room. Additionally, the low cost of the FirmRoom product is great for a company like mine that will use it about once per quarter. It is perfect for us as we do not want to pay as much as the other products in the market.

Some participants received the invites within their spam/junk email which was fairly annoying. However, after sending a reminder to participants this wasn't a problem. Only one participant mentioned the site was blocked internally by their IT and they were not able to resolve the issue. That issue was likely remote to the one company participant.

using it for due diligence projects and I dread having to search for my materials

searching for specific topics is relatively easy

organization of projects is dependent upon the administrator and naming conventions are so inconsistent which makes it challenging for an infrequent user to navigate.

Pretty good set of features for the price. Easy to add users and content, fairly intuitive for the most part.

I think there are a number of features lacking in comparison to a VDR solution like Intralinks, but that is to be expected at this price point. Reporting and analytics could have more features / be easier to use. Little things like adjusting file paths to fit within the max length or at least making it easier to quickly identify and manually update file names that are over the max length. Users had issues trying to download Excel/PPT/Word files when they only had certain permissions (can't remember exactly what it was called, I think download watermarked), however there didn't seem to be anywhere that explained that they wouldn't be allowed to download files if they had those permissions. It seems like an error message or warning should have shown up when the permissions were set.

Great customer support

This software has all of the features that I would expect from a Data Room, plus some. As an admin, it is extremely easy to set up and manage user permissions, whether it is by group or individual. The analytics capabilities are also valuable and easy to use. It is so easy to see who has looked, downloaded, uploaded, etc. documents. Uploading and downloading documents, whether one by one or in batches is so simple. And most of all, this product is very affordable compared to other solutions.

My only complaint is not being able to do a bulk download when the watermark feature is turned on and there are PPT or XLS files in a folder. Instead of a generic error or timeout, it would be great to download all of the available files with a warning or notification about the files that will not be included (because they are PPT/XLS).