All CONCIERGEpad Reviews
1-25 of 61 Reviews
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Simon
Education Management, 51 - 200 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed December 2021
Great product and service for our school!
Marco
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Absolutely invaluable to our organization
We track late arrivals, early releases, demerit points, among other aspects of our organizational operations. If not for the iPad Concierge, we would need to have a full-time person tracking all the items. Also, the ability to perform a background check on all who enter the school and to send notifications to parents when a student has an event logged into the system is completely invaluable.
PROSWe use iPad Concierge to track late arrivals, early releases, background check all who enter the school, merit and demerit points, among many other facets of our daily organizational operations. Without this system, it would fall on a full-time person to accomplish these tasks.
CONSWe've found that our visitors with less technological savvy require assistance in using this system. However, they quickly learn and subsequently use the system as intended.
Blake
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great Way To Monitor And Control Campus Access
Customer service was top notch. They were even able to incorporate some request into future updates.
PROSThe software is straight-forward and simple for visitors to use—especially once they have been there before. Notifications to individuals that someone is here is very helpful.
CONSThe scanning works well, but can be awkward depending on the setup. It would be nice to be able to attach a swipe reader.
Rachel
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2019
Customer Service
Just need to be able to have issues fixed or emails returned faster.
PROSThat is is easy to use and customer friendly.
CONScustomer service needs, not able to get emails responses
Vendor Response
Hi there, Sorry to hear that your customer service needs are not met. That is entirely on us. We would love to help you make it right. I know that there were some customized features we added for you per your request. Did those changes ever make the check-in process more efficient for your particular environment? Is there something that is not working properly on your end that perhaps we can look at? Please send support request to support@getconciergepad.com. We will try to get any concerns or issues sorted for you and thanks for your review.
Replied February 2019
Cesar
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Ease of Use at School
We are able to process any individual that comes on campus in speedy and effective manner, to ensure that they are allowed on campus by simply having the software scan their license/ identification. Especially with all the heightened attention to security, this is one extra step we take and it is so easy to use.
PROSEase of use to check-in late students, as well as any visitors to the building, with a scan of their identification.
CONSUsing the app on my phone can be a little complicated because not everything displays on the screen and I have to be scrolling up and down and to the sides. I use this if I'm in the hallways and students are late to issue them demerit points on the spot, without having to take them down to the office.
Claudia
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Conciergepad
The security of the building, by checking everyone in with ID we know exactly who is in the building and their identity.
PROSThat when repeat visitors visit our building it makes it a lot easier to process the check in. The added security. The reports we can produce after using it.
CONSSometimes the lists don't get updated often enough thus creating a problem.
Melissa
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Using the Conciergepad at Millwood School
Keeping track of visitors is easy. I have enjoyed using it and find it as a welcome addition to our front lobby.
PROSThe ability to log our visitors and guests. Our visitors usually compliment on how tech-forward we are when they sign in. I believe parents are pleased with the security of knowing who is on campus and when. The background search by drivers license is another layer of security.
CONSthe green check mark when scanning the back barcode of the drivers licenses. It would be better to remove the green check so that visitors know that the screen will just change when the barcode is accepted.
Ady
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Mater Academy Cutler Bay
CONCIERGEpad is a great benefit for our building as it assists us with tardies, attendance procedures and security.
PROSThe software is user friendly. It allows us to use the information in a way that is useful for our building needs. The ability to export information and create spreadsheets benefits our needs and is easily executed.
CONSPrinting failure occurs at times which is easily fixed but may cause time restraints on retrieving information.
REYNA
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Best School App
The concierge pad helps our school with students signing in tardy or early release. It also help in alerting us to any child predators.
PROSIt's easy to use. It provides great reports. The background check is amazing!
CONSAs of right now, we have found no problems with this software.
Sarah
Verified reviewer
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2019
Office Coordinator's Review of Concierge
Really it's been good. I've contacted our rep a few times, but I haven't really heard back from him recently.
PROSI like the easy user interface. I love the instant access to TX DPS records for safety check.
CONSIt takes some getting used to. The front camera doesn't pick up the QR code very well. Running reports isn't intuitive. I'd love to see all the images all day of visitors who might be in the building as opposed to the most recent 4 or 5. I'd like to be able to check people out via the computer b/c sometimes they lose their badges.
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Very helpful tool
It has really helped to organize and track our student information.
PROSWe are able to easily track and monitor our students tadies, early release and sign-outs. The reports are clear and easy to ready.
CONSThe wi-fi printer loses connection often.
Julia
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed February 2019
Inconsistent App
Safety features are great, love that it updates in real time to the computer portion of the app
CONSLengthy processes, difficult for older people to use (small print), app frequently doesn't work or has issues, constantly have to delete app and redownload it
Vendor Response
Hi!, Thanks for the review. We will take the tiny print into consideration. Older people can perhaps have an issue with some text being too small. We are always making updates to our app and a lot of our changes are cosmetic ones. We will reach out to our development team to see if there is a way to enlarge the font. Perhaps we could have a zoom in feature... Thanks for your honest review and we look forward to strengthening our partnership moving forward.
Replied February 2019
Carlton
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed January 2019
Limitations
Pulling teeth from support to get the reporting needed from the software.
PROSYou can access conciergepad from an iPad.
CONSThe reporting has limitations. Have to type in employee ID, needs to have scanning ability.
Vendor Response
Hi there, Thanks for your review; we really appreciate it. We are sorry that some of the reporting needs you requested are not completed. I can assure you that we are continuously working on all support request and there are some updates or changes that unfortunately take a longer time due to the nature of the request, etc. We will make it right and make sure your reporting needs or changes are evaluated to give you a more specific timeline as to when those changes will be done. Thank you again for being our customer and for the review!
Replied February 2019
Sheila
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Concierge Pad
No business problems with Consiergepad. Great Ser vice. I have referred a lot of people
PROSSecurity for our students and ease and options for use
CONSOnly the photo that tries to show users the correct way. They think the check means they are done. But really very happy with system
Melissa
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
check in system
I think its fantastic and it has helped us very much with out check in process
PROSits easy to use and it notifies the person they are coming to see.
CONSsometimes the licences do not scan and anyone coming from another country their licenses do not work
Alexyss
Primary/Secondary Education, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
It works great!
The CONCIERGEpad is very user friendly. We use it at our school and parents already know how to use the system. I work at the front desk and it makes my job easier knowing the parent knows what to do while I background check and call down their child.
CONSWhat we struggle with the most is that sometimes the concierge pad decides to not scan certain driver's licenses when the bar code in the back is clear. I don't understand why it does that but luckily there is an option to input your information manually.
Tara
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Pros and cons of conciergepad
The software is easy to use. Relatively quick for printing ID badges.
CONSThe Been Here before button is too small on the bottom left side of screen, therefore, most people miss it during self check in and have to reenter their drivers licenses. Also, if someone has checked in previously and avoided camera.. there is no way to reenter them and take a new photo.
Nelson
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Concierge Pad
It is easy to use. Great for tracking attendance and tardies as well as scanning in visitors to our school.
CONSThe set up of adding students is a little complicated.
Andres
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Easy to use
Installation and use is very easy. People don't have a problem figuring out how to use the software.
CONSConstant charging of the iPad, but it is a minor issue.
ROBERT
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Keeping us safe
It is an excellent tool at our school.
PROSHelps maintain our building safe by keeping track of all our visitors.
CONSThe technology issues that come with any tips of IT
Michael
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
ConciergePad
Overall, we've been very happy with the program and have streamlined our school login procedures.
PROSWe have been looking for a streamlined way to check visitors and volunteers into our school and also create a badge system so staff have a way of identifying who is on campus. We found the system to be relatively easy to set up, use, and manage. Our parents are happy with the functionality as well as the added level of security it provides their children. An added benefit was the simplifying of the early release procedure for children who were leaving campus early.
CONSYou are limited in terms of customization with regards to homescreen buttons. Any changes you want made to the forms need to go through the company as you can't do that in the backend of the program.
Suzette
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Easy, Rapid, Safest Concierge
Wonderful
PROSWhat I liked most was how easy and self explanatory it was to use. I also liked the safety features like notifications.
CONSWhen the wifi is down we don't have the convenience of the concierge pad that has saved info.
Julie
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great software
The sexual predator matches are a huge convenience.
PROSfast and easy checkin and background checks
CONSCheck in process: 1. Parents can select the wrong student when checking in 2. Parents need to popukate the email field each time they check in
Carmen
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Concierge Pad
I cover the front desk and have assisted visitor's with the check in.
PROSThe process and security of registering the visitor's when they arrive.
CONSI have not found any negatives about the system , it's helping us properly check in visitors.
Deborah
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Fantastic Tool for Processing Visitors Effectively and Conveniently
Parents love the convenience and ease of the program/devise. It is great for tracking purposes and documentation.
PROSThe visitors do all the work! They check in/out; scan their own ids; and sign in and out when their child is tardy or signed out early. The teachers are instantly notified when a child is being picked up early. There is no more "paperwork “in the front office for these functions. I also like that the parents receive a text/email letting them know their child is tardy or leaving early. No more discrepancies that their child "was not tardy".
CONSThe only con we had was that the system was not linked up to the Archdiocese's Virtus and Fingerprinting system. I am not sure if that can be or has been fixed.