Teamgo Visitor Management Software


Teamgo Visitor Management is a cloud-based solution suitable for businesses of all sizes. It is appropriate for all industries and serves clients globally. Core features include front desk reception, badge printing, automatic notifications, emergency evacuation lists and reporting tools.

Users can manage visitor arrivals and departures at multiple terminals through one user account. Teamgo can support facility security by monitoring visitors in real time. Other features include visitor pre-registration, QR code integration, profile management, activity logs and image capturing.

Teamgo terminals allow visitors to sign in without staff oversight. Users can access real-time activity logs, emergency evacuation lists and book meeting rooms for guests. Admin tools allow users to customize terminal interfaces and manage settings.

Teamgo is available with monthly and annual subscriptions.



78 Reviews of Teamgo Visitor Management

Overall rating

4.40 / 5 stars

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Showing 1 - 20 of 78 reviews

August 2016

Ellis from RGE Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Surprisingly powerful, very reliable and great value for money.

From the date of implementation his system has been exceptionally useful for us as a business. It has been very reliable the entire time and has allowed us to be without any personnel in the reception areas at our sub-sites. With a difficult layout at certain admin-limited sites, this system has given us the professional and functional solution with huge savings over a manned reception. The ease of use, badge printing abilities and general professional appearance has received countless positive comments by visitors.

Pros

The notification system is very easy to set up and most importantly, it works every time. Employees receive an SMS and an email when their visitor signs in, and this has proved very useful for all employees. The management user interface is very easy to navigate and once you've got it up and running, it's very handy being able to set all iPad terminals to use the same layout, regardless of their location.

Cons

It would be useful if the notifications sent out to personnel could be customised by the users (myself, for example) so messages can be tailor made for specific sites (or divisions of a company trading under a different name, for example). It also allows a visitor to sign in without selecting an employee which does mean some slight confusion at times, so it would be handy to be able to prevent the system from signing a visitor in until they have entered the employees name they are expecting to meet.

Response from Go Reception of Teamgo

Replied August 2016

Hey Ellis! Thanks for the review here, love your suggestions we seem to be thinking alike! Many new features on the way we hope to see you use in future releases this year. Many thanks.

April 2017

S from Landmark

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Highly Recommended

We have been using GoReception for 15 months now and have found it invaluable in assisting with our visitor management. The features of the app are many and varied, including visitor arrival notification by email and/or SMS, printing of name badges, evacuation lists, photos of guests, booking of meeting rooms and company vehicles, just to name some and all or only a few can be used as is necessary for your companies requirements. Visitor information can now be kept confidential, a problem we had in the past before using the app. Visitors have found the app easy to use and we have customised our welcome screen with a professional slideshow of photos relevant to our industry. Navigating and setting-up host information in the administration dashboard is simple and uncomplicated. Any support issues have been responded to and resolved swiftly by the team and feedback has been taken on board and implemented. Management from our head office have been impressed with the modern visitor management system and are keen to implement it when they move to their new premises soon.

Pros

It's features and ease of use

Cons

Nothing really

Response from Go Reception of Teamgo

Replied April 2017

Hey Sue, well what kind words! It's been great working so close with yourself and the team. Your continued engagement has helped shape the product for other customers like you over the last year. Multi location is one of the core functions of Go Reception, so we can keep growing together!

July 2017

Rebecca from St Edmund's College

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2017

So far so good. Quite happy with the program and how easy it is to use.

Less paper - We no longer need to order paper sign in books. More efficient for emergencies and evacuations.

Pros

Software seems user friendly and easy to use. It is a plus that we can manipulate most aspects of the system and add/remove staff without having to contact the company (TeamGo) everytime.

Cons

The only thing would be the app. If it could be used so that staff/contractors could sign in and out from their computer or the app that would be handy instead of them having to walk down to Reception every time to sign in and out on the tablet. Our school is quite large so now we need to look at buying multiple tablets, printers, stands etc.
Would be great if you could meet with a rep to go through the program, how it works and how to set it up instead of having to email back and forth. Even if a rep phoned to chat to the customer about the program and initial set up/answer any questions. Seems that everything is done via email or web chat.

Response from Teamgo of Teamgo

Replied July 2017

Hi Rebecca, we're listening regarding the ability to sign in/out via mobile device :) "watch this space!" and thanks for the positive views on Teamgo, your not alone in your thoughts.

April 2017

Bill from Nabtesco Aerospace

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

Using for years

I have been using this software for years and outside of the little bit of learning curve, the software has been working as advertised. Could not be happier...

Pros

- Ease of use and setup
- Available features

Cons

- No iPhone app available (yet) for end user management and notifications

Response from Go Reception of Teamgo

Replied April 2017

Great feedback Bill thanks so much. We will have companion apps out soon once we update to the next major release! Look forward to working together further with Go Reception.

October 2016

Rick from Johnson Controls Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Satisfied Customer

Our organization has been very satisfied with the product and its functionality. A few bugs in the application at first, but most have been resolved by the go reception team. Great customer support. Would recommend the product to anyone .

Pros

Functionality, Ease to set up

Cons

The background hides some of the characters during at the sign on page. Would be nice to have more options. Would like to customize the notifications on email and text.

Response from Go Reception of Teamgo

Replied October 2016

Thanks Rick, the backgrounds and screen design tool will get an overhaul likely for the new year, appreciate the kind review and look forward to working with JCI into the future :)

September 2016

Rick from Johnson Controls, Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2016

Satisfied Customer

Very pleased with the product. A few glitches with the upgrades but overall a good product and would recommend it to fellow HR Managers.

Pros

Ease of use and functionality

Cons

Limited Information sent to users on the Notifications; Software gets stuck at times after guests log in.

Response from Go Reception of Teamgo

Replied September 2016

Appreciate the review Rick, we're looking forward to delivering improvements that will help with your reported problems :)

October 2016

Neil from Communicate Better

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2016

Excellent Product.

Excellent product and one that gets our visitors talking even before our meetings. The only draw back I would say is the load time of pictures can be very slow for peoples faces. Maybe cached on the ipad? Recently just sold one of these to another client and they love it!

Pros

ease of use within a cloud portal

Cons

Slow at loading staff pictures. More often than not the visitor had already picked the name without seeing the picture.

Response from Go Reception of Teamgo

Replied October 2016

Thanks Neil that's good to hear, happy to help with your customers needs. We're looking at improving overall speed in the next release, appreciate the feedback there.

September 2016

Pete from The Start Society (including iCentral)

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Wonderful!

We use Go Reception at iCentral.Co by The Start Society for all our members and their guests. Also considering using it for event name badges.

Pros

Simplicity. Web and iPad access. Notifications.

Cons

Printer configuration (but it is getting better and does work).

Response from Go Reception of Teamgo

Replied September 2016

Hey Pete and thanks for the review! We hope to continue support of your space and all our co-work customers with Go Reception.

April 2017

Aaron from iiNet Ltd

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

Good Product that performs well

really enjoy using this product. it was easy to install and our clients find it easy to use. the API to upload modifications was a real boon, and the dashboard is simple and easy for non technical people to use.

Pros

simple, good API

Cons

could to with a better API for programatically updating the content.

Response from Go Reception of Teamgo

Replied April 2017

Hey Aaron thanks for the word on Go Reception. We're working to improve API functions, lets talk more about integration!

August 2016

Jason from Lumpkin County High School

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Go Reception Changed Our School for the Better!

After going through several different solutions for visitor management, Go Reception was by far the best fit for our school. Customer service has been and continues to be first class. It works seamlessly to insure a safer school for all our students.

Response from Go Reception of Teamgo

Replied August 2016

Many thanks Jason, working with your county high school has been great. We are looking forward to seeing you use our upcoming new features specific for education. Awesome stuff.

August 2017

Sophia from Aldinga Community Centre

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

An easy and convenient registration system implemented into our volunteer organisation

We use the system for emergency evacuations and in recording key performance indicators for our volunteers. An easy and efficient system able to be used by all who attend.

Pros

Relatively easy to use, love the ability to provide volunteers with badges to swipe in and out.
Log in and out process is simple and able to be used by all users of our Centre.
Like the options of multiple terminals.

Cons

Cannot do a specific dated search on employees
Would like to be able to edit the time clock online, when people forget to log off only have the option to log them off not edit leaving time.
Would like to be able to move "reasons" category around without retyping i.e. drag and drop

Response from Teamgo of Teamgo

Replied August 2017

Always a pleasure working with your organisation Sophia! Thanks for the feedback on record editing. We will look into options for setting reasons for late sign out :) We're always open to ideas.

July 2017

Marc from Presbia

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

Roll Out Was Easy and Users Like It!

Conformance with Regulatory Requirements.

Pros

Easy to configure. The personal touch of the employee photos. Reusable QR Coded passes. We are using it for conformance with industry requirements and for that it really fits the bill.

Cons

Sometimes support is a little slow since we are in the USA and TeamGo are in the "Land Down Under". Having said that, we haven't had too many questions so all in we are OK.

Response from Teamgo of Teamgo

Replied July 2017

Hey Marc, we hope to be more responsive to our North USA friends with a team operating locally soon. You will always get prioritised if the issue is a severe impact to services. Thanks for the positive review I am sure this will aid others in making an informative decision about the Teamgo service! Compliance is one of our biggest focuses at Teamgo, ensuring we help you in your companies efforts with privacy and information of guests on site.

December 2015

Greg from Crown Equiopment Pty Limited

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2015

Exceptional in Everyway !

We needed to modernise our paper checking System. I looked at about 6 solutions and found Go Reception to be the best fit. It was priced as a single monthly payment, had an Australian Support contact who have been great....nothing has ever been to hard. We custom built a check-in stand, connected the printer and iPad to our Wi-Fi and were up and running within about 1 hour. We especially like the ease of use, responsiveness of the system and the ability for us to see who is checked in to any of our locations and who they are visiting from one dashboard. We use it to track visitors, capture vehicle registrations, notify us when contractors arrive onsite and then issue keys. This is such a versatile system which has given our receptionist much more time to handle phone calls and other tasks. Regular visitors now just check-in, a SMS and email goes to the host so seamlessly, then they pick them up for their meeting. It could not be any easier.

Response from Go Reception of Teamgo

Replied December 2015

Many thanks for your review of Go Reception Greg. It's been good to work with Crown Equipment on your VMS needs. Looking forward to hearing your thought on new features in 2016. All the best!

December 2015

Chuck from Professional Solutions Delivered, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2015

Visitor reception made easy

Go Reception allows any company, large or small to go from paper to digital for all visitor reception tracking. As the IT Director of a small company, I wanted to move our visitor log from paper notebook to a digital device capable of tracking all visitors to our company. Go Reception easily meets that requirement and more. First impressions of an IT company should not be a paper and pen used to sign in. Go Reception provides a great first impression with its easy to use digital interface. I can now see who visited, who they visited and for how long they visited all from my desktop interface all while keeping this information out of the public view. Go Reception support has been fantastic from day one and Steve and his crew go out of their way to support. From simple process support questions to customization, they are quick to respond and always provide the right solution. Go Reception is a great tool that does what it says it does while providing a great first impression to any visitor.

Response from Go Reception of Teamgo

Replied December 2015

Thanks for the great review of Go Reception Chuck. Always happy to help with ensuring you have the right setup for your visitors.

October 2016

Michael from H-L Media, Lexington KY, USA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

News Media company loves this software!

Many visitors stop by to purchase our products, place ads, and conduct other business. This has been a great tool for safety and efficiency in guest relations.

Pros

ease of use to visitor and receptionist/guard

Cons

a few limitations on adding data of our employee base

Response from Go Reception of Teamgo

Replied October 2016

Thanks for the review Michael, great that we help also with overall customer experience :)

August 2016

Ryan from Nanometrics Inc

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Go Reception Go!!!!

We have Go Reception installed on out main office and coming from a paper sign in, Go Reception just made everything easy for the front desk and our visitors.

Pros

Ease of use and setup

Cons

Software customization. We were hoping that we can customize more buttons.

Response from Go Reception of Teamgo

Replied August 2016

We hope to keep your front desk running smooth and easy into the future also! Thanks Ryan.

October 2016

Daniel from DecoPac, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Best Visitor Management suite I've found

I looked at about 10 visitor management apps about a year ago, since I wanted to provide a "technical appearance" at my company's reception desk. . I chose GoReception since it had the best feature set among them (and it still does). The app provides wireless name badge printing, evacuation list, visitor log, etc., services. It doesn't need any maintenance except when I have to update the OS on the iPad at my front desk or load a GoReception upgrade. Unlike most apps, the GoReception crew are quick to respond to any technical issues or suggestions.

Pros

Easy to install and use

Cons

I have to pull a monthly visitor log for auditing purposes. GoReception has it, but it's unformatted. Just takes a bit of work to get it.

Response from Go Reception of Teamgo

Replied October 2016

Many thanks for the review Daniel and being a great customer, good to have worked through the initial setup with you!

June 2016

Alex from Applied Satellite Technology Ltd

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

June 2016

Fantastic Budget Check-In software

We've been using this software for a little over a year now. The application has grown and developed alot in this time and we've had a lot of support with any issues we encountered. Features have grown out of our recommendations, and overall the developers are very responsive.

Pros

* Cheap
* Easy to setup and easy to use
* Lot's of customisation abilities
*

Cons

* Sometimes times out, requires at least a reboot of the application at least once week, which isn't a massive issue, just means it can't be left unattended permanently.

May 2017

Daren from GP Angels LA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

I work for a Tax Office and we use this product to sign people in and out.

Pros

I like how customizable the app is. I can ask for First Last Name, Cell Phone Number, Email etc. I can also ask specific things due to the way the app is set up. For example, if I wanted to know your favorite color when you signed it I can prompt the app to ask for it.

Cons

The Dashboard has to be my least favorite about the app. I've been on the app for about 5 months and its still difficult to navigate through at times.

Response from Teamgo of Teamgo

Replied May 2017

Hi Daren thanks for the feedback, we're always working to improve your experience with the dashboard, let us know if you have any thoughts or ideas as we take on board all feedback!

May 2017

Mohammed from Arden Fine Foods (UK) Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2017

A good product but cost out weighed the benefit

Pros

A very professional looking system, that is straightforward to use and saves on stationary and admin costs of a manual book system.

Cons

I was put off the overall cost of the product, both the initial investment and the ongoing monthly fee. It's more suited to a larger organisation where it would be used more frequently.

Response from Teamgo of Teamgo

Replied May 2017

We are always mindful of cost. We do offer a highly customisable, secure system designed for enterprise and government but you will find our plans suit small offices, education and non profits. Chat to us about the plan you need and features, we can always customise a solution to meet your needs Mohammed :)