Its been fun and easy to use for both our clients and myself. We don't have a receptionist yet, because our office isn't set up that way. However, this is great to use because our clients can sort of help themselves until someone comes out to assist them.

I love that we can make this extremely customizable so that the clients feel like they're truly getting taken care of and not just another number. The check in process is super important because that's like a first impression, so I love how we can customize it to certain visitors.

Pricing is a bit off to me. I think we wish there was the ability to have a Basic package for employee contacts over 24. We have about 30 or so, but don't need everything that Premium offers. Premium is the next level up in order to include over 24 ppl.

Very positive. Visitors also appreciate how easy it is.

Has had incredible uptime and support has been quick to assist with any issues. The ability to have guests sign legal waivers before getting their badge printed out is very helpful.

Selecting different sites and be convoluted.

Overall, this as worked ok. The IDEA of it is amazing. It is just missing a few components to make it perfect. It has been very nice and opened up the line of communication and convenience with clients. In this line of work the ability to upload fillable documents and/or the ability to print out directly what they provide rather than having to convert information would be a huge help.

The convenience of it is exceptional for my clients. Especially those who have transportation conflicts. They can check in and report to me through the link which is very very nice for them and for me. I am in an office by myself so this has been very handy.

I am in the court system so we have to chrono and keep documents of everything. I wish there was a way to upload fillable documents my clients could fill out and than submit to me where I can print them out directly. Or give them an option to print directrly to my office. My computer does not convert over nicely and it is a hassle when I have so many clients checking in. I do not have the time to convert each report individually.

Not expensive to buy and sound is softly

Very good for all to buy iPad and no expensive

The quality of sound and materials are very high and good

it is easy to use and makes for a more efficient sign in process. if there is a problem the support staff is quick to respond and help find an solution to whatever your issue is.

I have no serious cons to list. the only slight complaint I would have would be the limited ability to design and customize fonts for the home page.

We now have visitors getting addressed quickly, rather than standing around confused on what to do or where to go. Before they wandered our large lobby to find a bell to ring and I could tell they felt awkward and lost. The Receptionist has given our visitors the comfort and ease to know what to do when they arrive.

We love how quickly we can attend to a visitor and how little the wait times are for our visitors. We dont have a "front desk person" and The Receptionist has helped tremendously with our important visitors

This software is very methodical and folks have taken into consideration all possible aspects for all possible business situations. It is one of the most thorough Apps have ever used.

The customer service and assistance with set-up was incredible. [sensitive content hidden] was so patient and helpful with all aspects that she made it fun and educational.

The Receptionist is easy to install, use and allows us to keep track of all the volunteers on our school campus. It is also helpful in the event of emergency that we can have a list of our volunteers on campus so we can have a complete head count.

If you want to have your visitor name badges/labels in 4 color they are very expensive so I wish there was a less expensive alternative.

I love this product. Super simple to set up, customize, change/update, and manage. A real great 'set it and forget it' kind of product.

While i'm not 100% sure it has anything to do with the app, sometimes when a guest is typing in their name the keyboard goes completely crazy and makes it difficult. While not really a 'con' per se, but a feature request would be to have it make a phone call, announcement over a PA or maybe a prerecorded message, or something similar. Maybe relay it through Twilio or something similar?

We like most that it is able to keep a directory of all of our employees and then when a visitor comes in it sends them a text message that they are here.

The app has crashed a few times but other than that we have not had many issues with the software itself.

This was the best purchase we made during our move to the new office.

With the recent move, our new building was way to large to have the admins running around notifying employees of their visitor arrivals. The instant notifications have helped tremendously.

The connection to the printer is a bit difficult to deal with at times.

I like the fact that check-in/out is self-explanatory. On my end I'm able to add and remove items I may not need.

In the beginning I didn't like all the updates for the iPad but that's to be expected with new technology.

We wanted to do away with receptionists at our Corporate office, so we replaced that functionality with the iPad receptionist app. It's worked reliably for us, for the most part. The updates are highly manual, but that's usually not an issue. It took a few months for everyone in the office to get used to it, but here we are two years later still using it. Will probably replace this solution with a custom MS PowerApp at some point.

The portal interface can be mastered in a couple hours. There really isn't much investment needed to learn everything about the product and get your account up and running. Great customer service.

The actual options of this application are minimal. I've found myself on more than one occasion "hacking" together a solution based on the options available.

Really like our implementation. It fits our needs well. The follow up customer service is exceptional.

Liked the ability to track and meet compliance of visitors. Ability to sign a visitor compliance document was a must.

Would like a few more design and font options to match our brand. Maybe a background slide show which can be changed as well as a video plays at end of sign in.

What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

For the last 8 months I have been testing out 10 different receptionist applications to find the best one that suited our companies needs. The iPad Receptionist was the clear winner due to its ease of use, customization, and amazing customer support. We were looking for a notification system that allowed our employees to receive text messages when their guests were in our lobby. We also wanted our admins to be notified as well incase someone was away from their phone. The relay system with The iPad Receptionist is fantastic and allows our admins to be notified if the original employee does not respond within a minute. USPS and Fedex complained about our last application that we put in the field because they didn't want to type anything in and it was too confusing. With our current system, it could not be easier as they no longer need to type anything in and can choose preset options. We have gotten a lot of positive feedback since the change. From an admin standpoint, the backend is very easy to use/update. We were able to upload a CSV file with all the information, and set the relay contacts for each contact very easily. The price is also very reasonable. It fell within the middle, price wise, out of the 10 applications I tested. The customer service has been phenomenal! Their response time is great, and they are always very nice. Even more important though, I have submitted 2 bug reports that were taken care of within days, and have submitted feature requests that came out in later versions. It has been great working with The iPad Receptionist as they have made my job a lot easier.

Easy way to track visitors Keeps NDR records for us Automatically uploads records Repeat visitors aren't frustrated anymore!

Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

We've been using iPad Receptionist in multiple locations for a couple of years now. The ease of use is amazing. They have made some modifications over the years to allow for some personalization, which is good. We receive a lot of comments about how "cool it is" when our guests arrive.

Personalization, functionality, easy modifications

The pictures taken of the guests are always dark.

We didn't want the cost of having a receptionist given the size of the business so went looking for a digital option. The Receptionist fit the bill in terms of cost and functionality. It has been accepted by all employees and visitors have found it easy to use.

Ease of use Support Low cost given functionality

Admin system is a bit clunky Graphics probably need updating

Great platform and wonderful team!

The clean and professional look paired with easy management.

We can not set up an automated and customizable follow-up email to guests after they have visited. This would be great to thank them for coming, ask for feedback, or give them more information on our space and offerings.

Can't speak highly enough. Very user friendly especially to visitors who enter the building.

It was a great product before with the ease of setup and use, but with COVID-19 it is invaluable. We use it in case of contact tracing and with the ability to have no touch sign in/out it has helped reduce the fear of someone contracting COVID-19.

There is nothing we don't like about this product.

Positive experience for our company, with multiple locations - we've branched out our "Receptionist for iPad" program to a second location and are looking at implementation for others.

The Receptionist enabled us to align our visitor management program with US export requirements for our foreign visitors. Enabling US and Foreign Visitor ID at time of entry using the software options allows quick identification of foreign visitors, and eases the time spent in the lobby for all our Customers & Clients.

Thinking globally, we'd appreciate connection to other search engines, such as the US Consolidated Screening List (CSL) for integration into our compliance program.

Overall experience has been great! I look forward to seeing more changes and options with this.

It is easy to use. It has a clean sleek appearance.

I would like for it to connect or for us to include information about our clients so caregivers can verify accuracy, report changes, etc. I would like to see a way this can be used for client sign in/out instead of staff clock in/out. Would like to ensure security features are in place for when we are using for families to sign in and out. There is so many other areas this could be used in.

Awesome. Easy to use, easy to manage from an admin end, and reporting is very simple.

I like that the software has the ability to take photographs of visitors, and allow our employees to get text or emails when their visitor arrives. It is great to make sure we can count for everyone coming in and out of the building.

Under the vendor tab, if you use the "Other" button it does not allow them to inset what company they are coming with. Since you can only have 6 vendors on the screen, we have 5 of our most common vendors and then we use the "Other" button as a 'catch-all'. That being said - we would like to track what 'other' vendors are coming in the building by allowing the 'other' vendor to type in their name so it can be recorded.

i like the ease of use and the ease of setup the most. It has most of what we needed right out of the box.

it only supports 2 types of badge printers an with the system relying on wifi you need a strong connection.