Dialpad Software


 

Dialpad is a cloud-based business VoIP solution for small businesses across various industry verticals. Key features include call routing, call controls, admin capabilities, voicemail, meetings and collaborations.

Dialpad's custom call routing allows users to determine the course of action for incoming calls. Users can also set up rules that send calls to operators, a virtual assistant or to voicemail. Call control features such as status, caller ID, call recording, call waiting and three-way calling help users to handle their calls.

Dialpad's admin capabilities include toll-free numbers and number portability that allows users to port their existing business numbers to the solution. Web conferencing, messaging and video calling are some of the collaboration features that help team members to communicate and share resources with each other.

Additionally, Dialpad supports integration with various third-party systems such as Microsoft Office 365, Zendesk, G Suite, Salesforce and LinkedIn. Services are offered on a monthly subscription basis that includes support via phone, email and product videos.

 

Dialpad - Dialpad messaging
 
  • Dialpad - Dialpad messaging
    Dialpad messaging
  • Dialpad - Dialpad app settings
    Dialpad app settings
  • Dialpad - Dialpad voice ai sentiment
    Dialpad voice ai sentiment
  • Dialpad - Dialpad voice ai sentiment
    Dialpad voice ai sentiment
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

133 Reviews of Dialpad

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Amber from Civil Engineering
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Cheaper than most, but you get what you pay for..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company.

Pros

I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful.

Cons

It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use.
You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year.
There is a very big delay when you have calls forwarded to your cell phone.
When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high.
Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed.

Review Source
 
 
 
Showing 1-20 of 132


October 2018

October 2018

The best VOIP provider out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Everything from the desktop software, the mobile app and the integration with a desk phone works absolutely seamlessly. The ability to quickly create contacts prior to calling makes it easy to see who's calling you back at any time. I used texting on a daily basis as a way of reaching prospects as well. FANTASTIC!

Cons

None come to mind - fair pricing and did everything I needed it to and more.

Review Source: Capterra
 

hitesh from allscripts
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Easy of doing Business commincation using Dialpad

Ease-of-use

Functionality

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Value for Money

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For small business it's easy and quick setup and not expensive.

Pros

- Easy to use GUI and can quickly learn how to do video/voice calls and meetings.
- Suits well for small organization for their daily operations.
- Can be accessible from PC, phone or desk phone.
- No extra hardware require in order to setup this.

Cons

- Require better quality network bandwidth in order work smoothly.
- Sometime getting poor voice quality in calling.

Review Source: Capterra
 


October 2018

October 2018

Dialpad review

Ease-of-use

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Everything usually goes well with Dialpad there have only been one or two times things went wrong but the problem was fixed pretty quick.

Pros

Love that it records the calls and gives the text AI from the calls as well.

Cons

Wish I could sort my call analytics a little better by month insted of jsut last 30 days.

Review Source: Capterra
 

Bryan from Uncord Technologies
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

A business phone line even though my business is virtual

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Functionality

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Pros

The iOS and Android apps are both great; no issues with the desktop app either.
The call transcripts are pretty accurate and the analytics are useful. We use Google Suite so the integration is great there too.

Cons

Haven't really ran into any hangups with the app.

Review Source: Capterra
 

Kristos from The Healing Path Day Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Track and monitor your phone system

Ease-of-use

Functionality

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Support

So far, it has helped us get control of our over the phone booking system!

Pros

I love that it is a basic monthly plan that includes everything you need as a small buisness to get started!

Cons

I wish there was more features like call notes.

Review Source: Capterra
 


September 2018

September 2018

Good for substitute to individual office phones

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

It is an easy substitute for individual office phones and is accessible on computers or cell phones .

Cons

It has glitches and hangs up on people and doesn't always ring through properly

Review Source: Capterra
 

Taylor from Monsido
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Dialpad Review

Ease-of-use

Functionality

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Value for Money

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Pros

Dialpad provides me with an easy access to one-click dial to reach out to my customers.

Cons

Linking with salesforce can glitch and you would have to manually add the numbers.

Review Source: Capterra
 

Michael from England Freight
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Dialpad. You can be beautiful

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Want to love it since it’s my current choice

Pros

Click and call from chrome sites is cool. Like the history and caller id

Cons

How do I say this. When it works it works well. When it doesn’t and your on a call it suck.

Review Source: Capterra
 

Don from Alavon365
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

The VOIP app that I recommend for any digital or remote business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I am able to manage my business phone line from my cell phone and laptop without having to purchase any new divices or phone lines.

Pros

Integrates with my GSuite account so login is easy. The app works perfectly with making and receiving texts and calls. The app also transcribes and records calls and voicemails which helps out a lot. Has all the features that you would look for in this kind of app like different departments, voicemail setup, hold music and a desktop app for making calls from you computer. Call quality is top notch as well.

Cons

Hard to think of a con for this one other than maybe the price being just a few dollars higher than it could be. But no real complaint there as the value far exceeds it for most growing businesses.

Review Source: Capterra
 


August 2018

August 2018

Leaves a lot to be desired

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
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Pros

Pretty simple setup. Easy to maintain and diagnose when there are issues.

Cons

Feature set leaves a lot to be desired, especially with SFDC integration. There's very little you can customize in the tool, making it hard to justify the cost.

Review Source: Capterra
 


August 2018

August 2018

Great upgrade for team collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Pros

Group messages are great here and I love mobile app. Our last chat/phone system didn't have these options. I'm really looking forward to using the search functionality. This will be essential for me when i'm looking up past conversations.

Cons

No emojis? Sure, I can live without but this is all used internally so it wouldn't hurt if this has that option. I would have liked to see some "channel" options so that teams can collaborate together aside from the group messaging option. (Almost like another product that rhymes with Pack)

Review Source: Capterra
 

Martin from ObiWizard Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great Service for the new entrepreneur and distributed teams.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I really like the ease of use and the numerous features. The biggest plus is the ability to expand and provision new services as your business grows. Very handy.

Cons

Android application. Recently it has been very buggy. Picking up a call on an Android phone often times drops the calls. Subsequent updates to the app have gotten better, so I believe this problem will go away soon.

Review Source: Capterra
 

Mike from Wednesday Journal Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Dialpad is the best phone system I've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

My overall experience with Dialpad has been great. Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Pros

Dialpad is fantastic. Their software works on every device I can think of and they have plans starting a free to try their service on a single number through running an entire call center and everything in between. As your organization scales Dialpad scales within the same application and just works great.

Cons

Honestly, there is almost nothing I don't like about the service. I find it annoying that to get the best pricing you need to pay annually. I would prefer to sign a longer term agreement and pay monthly but I guess the higher pricing is the trade off for that flexibility.

Review Source: Capterra
 

Geoff from Falcon Enclosure Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great Integration across devices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. There was an initial lag when I first started using the system, but it has gotten much better.

Pros

It is easy to operate across multiple devices. With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well.

Cons

Some issues in coordination between apps on the phone such as dialing into conference calls from calendar invites. Sometimes it won't accept the calls through dialpad, or it won't transfer the dial-in code to be used in dialpad.
The other issue is with the main line that gets forwarded to operators. It does not show the caller id for the caller, just the number for the main line.
Finally, it can be a little confusing on the phone because it connects through the carrier and shows a completely different outgoing number on the screen for New York of Florida most of the the time.

Review Source: Capterra
 


July 2018

July 2018

appreciate the Dialpad usefulness and tools

Ease-of-use

Functionality

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Value for Money

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Value for Money
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Support

great team and growing tools

Pros

Ease of use and ability to use on multiple devices

Cons

When attempting to answer on my Samsung Galaxy S7, it doesn't answer dependably.

Review Source: Capterra
 

Jacob from Design
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Amazing product from an amazing company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Easy to use platform and app. Great integrations. Loaded with features. Perfect price point.

Cons

The auto-attendant system seems to lack some key features and is the only weak point I found.

Review Source: Capterra
 

Christina from Ostergar Law Group
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Need Sorting options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Overall, it is useful when I need it. I would use it more if I could more easily locate my contacts and previous call by being able to sort alphabetically etc.

Pros

I like that the software is very functional.

Cons

It does not sort contact/call lists alphabetically

Review Source: Capterra
 

Harry from Oak & Willow Bodywork (d/b/a)
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

good value but buggy.

Ease-of-use

Functionality

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Value for Money

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As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Pros

Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years.
Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons

Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

Review Source: Capterra
 


July 2018

July 2018

Promising service BUT...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Mobile communications for a small business. Call recording. Conference calls.

Pros

In fairness to the "But/Cons" that I will mention, this is the second business that I've used Dialpad for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better.

Cons

There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. Dialpad said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account!

I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!!

Review Source: Capterra
 

David from Atlas Merchant Capital
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

My favorite choice for office telephones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Needed a phone system that easily worked well remotely without any phone system in the office - needed it to be entirely cloud based. This fit the bill.

I have followed the team at Dialpad since they were at Grand Central and have been very impressed with the way the think about telephony.

Pros

- Very good pricing
- All the features one can reasonably look for
- Great ability to work from anywhere
- Interesting set of new features being added
- Nice ability to also use a real deskphone (Obihai) if a user cares about that
- Very responsive to feedback (they added a button on the main phone screen based on my recommendation)

Cons

- Still confusing for non-technical people to swap between headsets, mics, etc.

Review Source: Capterra