The benefits are amazing - each phone call is automatically transcribed which is pretty good.

They want you to pay a ridiculous amount in fees that no other virtual phone company charges. There's no separate contact list for the account.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself.

The only negative that I can say about dialpad is their process for removing licenses is not easy. We were charged for many licenses that were not being used.

Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app.

Affordable price for small businesses with great user interface. Apps are available for all platforms.

Dialpad everywhere is excellent. It is great to have access across all my devices.

Its super easy to use, practical, i really like how easy you can transfer a call and see if the person was available or not.

I hate it more than any other product I have ever used.

Occasionally, I'll miss a call without a notification, and sometimes have slow response when making outbound calls.

Good system overall that offers a very nice user experience.

Ease of use, maintenance, feature set, and integration capability sets Dialpad apart. The mobile app is great compared to most other providers as well.

Easy to set-up and 'just the right functionality. Excellent customer service.

Use on a daily basis and it is great. Great way to have 2 phones which out actually having two.

Love that it likes to our google accounts, great for remote users (which really came in handy for Covid).

Maybe the callers are hanging up before I have time to pick up but I have encountered this problem a few times before.

The only thing I don't like about dialpad is that it is very difficult to transcript the voice messages that the customers left if the voice mail (to say something wrong).

I love the integration with Gmail, the features and the month to month billing.

The call transcripts are pretty accurate and the analytics are useful. We use Google Suite so the integration is great there too.

The slight delay when you press call to when it actually connects is somewhat annoying. I don't know if that's common for all VOIP systems but it's a longer delay than when I call with a call.

Be able to save money and time having the same software to text, call, record conversations and summary data from old calls and text is the best.

Customer service was there at every turn to help us set up and even import or address book.

We can transfer calls, have a funny hold tune, and more features that are being released as time goes on that brings us and our customers value.

The consistency of call quality, and ability to quickly hold, transfer, or mute the call are superior to our previous software.

Very happy and impressed with my Dialpad number as a front-line, first-contact experience of my company. I trust the flow of inquiries, business opportunities, and overall impression to Dialpad.

Easy to use when about texting, making calls and tracking data. Recording system and transcript are getting better and very helpful.

Their customer service is great as well. Anytime I have issues they are always eager to help.

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Ease of use and stability. Being able to use it like a good old fashioned phone.

Easy installation and deployment, great integrations and add-on features like recordings. Our employees really like it.

Only thing I liked about DialPad was the hold music and ability to have a direct extension.

I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi.

While our needs our basically simple, reliable phone service,  the ability to text, the ability to review and save phone transcripts, uberconference have all proven to be very useful to us.

What we like most about this product is that it is intuitive and versatile. We ported out two business numbers, and we also received each our own cell number which is great to use for business.

Technology integration is poor, customer support results inadequate, no real solutions to problems.

It is super useful, the recording feature is one of the most useful of the software. It gives you absolute control over your privacy and lets you choose when and what others can see.

Great community, easy integration with Outlook, good call quality.

This software is also more affordable to very affordable to everyone and has very simple features that can be understood and loved by many people.

Ease of use and variety of integration hooks into other operating systems. Customers don't always have the same systems.

The user ability is really great. The software developers have clearly spent a great amount of time taking users into account.

Low cost which is great for a small business with multiple remote workers. Ability to lock the meeting is very useful.

There were glitches and sometimes technical issues in prior versions of this software that were annoying.

I love the tool when it's working. It provides all of the meeting features, resolves bandwidth concerns and builds an ability to build community for those who are not behind any significant firewalls.

Overall I am happy with the ease of use of this product. GoToMeeting offers a very user friendly experience for an affordable price.

Excellent connectivity and reliability. Customer support is the best.

The integration was seamless. If anything, when bandwidth is low it does not work as well.

From the first time I called, they refused to consider that the problem could be with them and insisted it was with PayPal.

GoToMeeting is a powerful and a complete software that makes communication easier and effective. It has a a very nice video and audio quality.

We sometimes have difficulties with establishing the connection from our client side. If your time is limited and it takes 10 minutes to get everyone connected you have lost valuable time.

Sometimes in the group call when using the group chat it is very annoying to open chat box over and over again as after sometime it collapse automatically.

Nice interface, nice sharing features. I like that we can zoom in and out on the document share feature.

And guess what they support voice command as well so for me is thumbs up. 3rd party integrated platforms such as 360, salesforce, and more.

The thing I liked most about the GoToMeeting software is that it's easy to access from anywhere, whether it's your phone or laptop. And that it's super user friendly as well.

Its User interface and its user experience is just outstanding. The quality and the facilities have made it much more useful than any other application used for video conferencing.

Very Easy to navigate and works in a browser without having to have invited parties download the application.

Horrible... run, just run, customer service is horrible. I talked to 2 managers who were supposed to fix this issue but never did.

Gotomeeting paid version has a lot of features and performs pretty flawlessly. I love the integration tools with Outlook and Chrome that makes setting up a meeting easy.

The software seems to be very stable and popular, and has good screen sharing capabilities as well as recording.

I feel this is a little more user friendly than Zoom as well.

It has all the basic functionality of virtual meetings, like video and audio, as well as chat. Screen-sharing worked well.

Its fine to use on a day to day basis if you're not needing much done. Otherwise, there are better tools with a similar price point available.

A great software that is secure and easy to use. Helps me schedule meetings, and join webinars that have a large audience.

US Dollar

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Ai Voice for calling, Dialpad Ai Contact Center for contact center management, and Dialpad Ai Sales Center, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity. 

The Dialpad Ai platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.

LongDescription

Call Transfer

Online Voice Transmission

Meeting Management

Performance Management

Access Controls/Permissions

Activity Tracking

Employee Directory

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Assessment Management

Call Queues

Contact Management

VoIP Connection

Audio/Video Conferencing

Outbound Call Center

Mobile Access

List Management

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Hotkeys

Training Management

Intent Recognition

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Caller ID

Visual Analytics

Alerts/Notifications

Multi-User Collaboration

Knowledge Base Management

Fax Management

Chat/Messaging

Dashboard

Manual Dialer

Multiple Parties

Speech Synthesis

Alerts/Escalation

Speech Recognition

Goal Setting/Tracking

Power Dialer

Reporting/Analytics

Video Conferencing

Drag & Drop

Call Monitoring

Archiving & Retention

Third-Party Integrations

Onboarding

Live Chat

SIP Trunking

Automated Attendant

For Small Businesses

Natural Language Processing

Multi-Channel Communication

Computer Telephony Integration

Call Tracking Metrics

Automatic Outbound Dialer

AI/Machine Learning

Chatbot

Conversation Intelligence

Predictive Dialer

Campaign Management

Mac OS

Web browser (OS agnostic)

Windows 10

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dialpad

In Person

Live Online

Webinars

Documentation

Videos

An industry leader in online video conferencing for companies around the world, GoTo Meeting now comes as part of GoTo Connect, the all-in-one communications software built for SMBs. The Meeting solution, available to buy standalone, is trusted by millions of people every day for real time virtual communication and collaboration. Get a fast, easy and reliable professional online meeting solution that enables customers to meet face to face, connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. Nothing can match the momentum of your team or business when it’s fueled by an award-winning collaboration solution, the Meeting solution from GoTo Connect pairs productivity with flexibility to let employees work effectively anytime, anywhere on any device.

Commenting/Notes

Surveys & Feedback

Softphone

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Screen Capture

Session Recording

Activity/News Feed

Video Chat

Interactive Whiteboard

Active Directory Integration

Real Time Editing

Attendance Tracking

Project Management

Projections

Knowledge Management

Brainstorming

Screen Recording

Calendar Management

Agenda Management

Targeted/Locked Screen Sharing

Presentation Streaming

Private Chat

Scheduling

Action Item Tracking

Recording

Professional: $14/organizer/month, billed annually (150 participants)

Business: $19/organizer/month, billed annually (250 participants)

Enterprise: Contact LogMeIn for custom packages that fit your company's needs. (up to 3,000 participants)

Dialpad vs GoTo Meeting

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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