We are using Fuze as a single platform to for voice and instant messaging. We've had little to no problems with the voice piece and the IM piece works great, but we've had issues with user adoption of the app. Make sure that if you're deploying you have a solid user adoption strategy! Overall, a great replacement over standard PBX phone systems or the complexity of Cisco VOIP solutions.

The software is continually being updated with features and functionality requested by users. They listen to complaints and improvement requests and take them seriously!

Some of the functionality is not as straightforward to use as it should be. It can integrate contacts from other sources, but sometimes does a poor job.

Fuze has helped our company by facilitating better teamwork and communication, boosting productivity and morale. Fuze has helped people communicate and share information in real-time, eliminating the need for time-consuming meetings and emails by allowing for the rapid recording and sharing of screen, camera, and voice video. Fuze has also helped teams work together on real-time projects and presentations, improving their ability to make decisions and solve problems.

To begin, this group communication and collaboration tool has been essential in improving productivity and morale within our company. Fuze is a good video platform that allows us to shoot and share screen, webcam, and voice videos rapidly; this tool has enhanced internal communication by reducing the need for lengthy emails and in-person meetings. Moreover, it has significantly impacted team cooperation; by filming and sharing films, we can efficiently give and receive feedback, ask and answer questions, and solve problems even when we are not physically in the same spot. I appreciate the best that we can work together on projects, presentations, and more in real-time using the live recording tool.

One major drawback of Fuze is that the audio and video quality can vary widely depending on the user's internet connection speed and the quality of their microphone and camera, which can lead to poorly recorded films that are difficult to understand.

Overall, the experience I had with Fuze was less than ideal. My organization ultimately ending up moving on from the contract we had utilizng this software after only a year because it was causing more issues than it was solving.

I find the Fuze interface to be visually appealing. The side bar allows you to see all of your recent conversations, and you are able to create meetings, have calls, and text numbers outside of your organization as well. I also enjoy the fact that Fuze offers a mobile app where you can utilize your personal cellphone to hop into meetings, text and call as well. It makes it easy to use while on-the-go or away from your desk!

Fuze is notoriously unreliable. It often caused my computer to seize up, took a ridiculous amount of time to launch upon opening, and the call quality was not great more often than not. Occasionally, when utilizing the text feature, the app's ability to send messages would crash, and messages either would not send, or they'd say they weren't sending but would send multiple times in a row to the number you tried to text. It was an almost-constant headache for my organization trying to connect with Fuze IT to resolve the issues in a timely manner. More than one time, the whole system crashed. In the world of staffing where Fuze was the whole platform we utilized for meetings and candidate outreach, this was literally debilitating to our organization.

The main benefits of Fuze is that you have access to phone, email/messenger, video conference and meetings all in one tool. Fuze makes everything so much easier, it's convenient and i've found you're more likely to get an instant response (which definitely beats waiting for people to read/respond to their emails).

Fuze is an absolutely brilliant software as it allows people to stay connected globally 24/7 without having lots of online tools/apps or a physical phone cluttering up your desk. Everyone in the business uses it daily for phone calls, meetings, screen shares, group messaging and so much more. One of my favourite features is the 'share screen' option you have when you're in a meeting. I find it to be extremely beneficial as it allows you to convey information clearly and efficiently. Another small feature I like is that you can make specific groups (e.g - if a number of you are working on a project together, you can all keep up-to-date with what's happening without having to send emails with everyone CC'd in). Finally, I also like the shared note section you can have with another person, this is perfect for putting meeting times, notes, anything else you are wanting to share.

The only little issue I have with Fuze is that you can't send more than one image through at one time. You have to send them one by one, which isn't a big issue, but it's something I forget about on a regular basis.

Generally, Fuze does a good job of allowing us to receive and make calls easily, however, I believe there are improvements that could be made to the functionality, to make notifications easier to identify

I like the ease of transferring calls across to other users easily, whilst the caller is on hold. The functionality of being able to share screens is also really great when speaking with teammates internally, particularly now we are working from home more often. I also really like the chrome extension which speeds up calling!

The chat function, although useful, I find can often be missed - notifications are not obvious and can be lost amongst the calls coming in - it would be good to have this as a separate tab and for notifications to be more identifiable. I often find issues with call audio not connecting with Fuza, so often have to restart the software.

Not great and not a very enjoyable tool to use. Looking for past conversations was tedious. Not that many integrations were available either so It is actually very hard for me to recommend Fuze

Integrates well with your voice solution Meetings perform OK There are several plugins for email clients and browsers which facilitate creating an joining meetings

I did not find Fuze to be as reliable as other competitor tools. UI attempted to look fresh but I did find it a bit confusing when using simple features such a text history searches

Fuze provides an economical SIP-based voice service without the need for any on-premise equipment. Can be used with software app/clients and/or with physical, desktop and conference IP phones.

I like that this service provides and app for both desktop and mobile. The user portal is useful as it allows configuration of features like simultaneous ring and voicemail. Voice quality is very good and HD voice is possible if the other callers support it.

Early on, (ThinkingPhones days) the apps were not so fully featured or functional as they are today.

Fuze provides superlative global voice, video, messaging, and collaboration software and applications that enable me to communicate more effectively and efficiently.

I love that we can have conference calls with someone in NY, CA, and China at the same time. Fuze is a vital business communication tool!

Honestly no drawbacks of the software, just some of the people I have to deal with! Too bad Fuze couldn't provide new work colleagues and counter parts!

We have been using Fuze for some time and it is our go/to tool for reaching out to our customers. Our collaborators also use the chat function to stay in touch and create groups.

We have experienced some down time with our lines sporadically but their Customer Support has been diligent on giving us answers and solutions.

Excellent application, very recommendable

Fuze is an excellent application for videoconference and calling, very friendly and easy to use. It's a great application and also provides you the capability to record your calls. Licenses are not expensive and for sure worth it.

Sometimes the ticket submitted take more than expected to be resolved. But the overall is very positive.

Much better than other providers and keeps you up to date with KPIs and also the quality of the product is great.

Interface is very easy to use, and the software integrates seamlessly across all devices, meaning you can always stay on top of your calls.

Sometimes it completely stops working however this is expected with all software products. Could be something they work on reducing the frequency of.

Issues we had were mainly with the Polycom's. we have 3. In the 2.5 years we are here in the Dublin office 2 have been replaced very quickly so very happy with the service.

Ease of use and when there is an issue prompt response of support team.

took me a while to get used to using the headphones but all good now

I love it because is the best tool when you are working from home, you can call your team and make videocalls.

Everything is fine with the tool, no complains.

Good, improvement on old phone system.

Integrates with Salesforce & Chrome so I can click to call.

Screen sharing on conference calls is difficult.

you have toll free numbers linked with Google calendar

too many errors and delays the call drops every 5 minutes you would be better using Zoom

Really easy to use and nice interface But too simple and not a lot of functionnalities Today, I only use it to make and receive calls

Too simple Not a lot of functionnalities Not possible to share files and documents as in Teams for instance Bugs

It worked well for work chats and links with phone voicemail. The chat service was fast and pretty user friendly as well. I would recommend for small to medium sized businesses.

I like that it worked well for work chats and links with phone voicemail. It stored my voicemail from my work phone so I could listen while still on my computer or laptop. The chat service was fast and pretty user friendly as well.

I think some of my co workers had phone and voicemail issues but none for me.

Using Fuze has allowed us to create open lines of communicat internally as well as externally.

I like the visibility elements of Fuze and being able to view their status. I also like being able to hide certain conversations, but still being able to view the history of that conversation if needed. I like the ease and ability of being able to provide my meeting link to whoever I need to.

There are a lot of glitches with the software, desktop and mobile versions. They are not always synched up. I have some employees who have issues running other softwares or websites during a phone or video conference.

Conferencing capabilities of Fuze are quite good. The software is so simple to use because of its intuitive interface. You can actually rely on it when it comes to video conferencing.

Fuze is based on cloud computing. You cannot access everything according to your wish like: you cannot add a phone number until and unless you register a MAC address with Fuze.

The tool is pretty cool and has several great features...web integration is easy, the mobile app is a plus, getting the voicemail delivered to your email is really cool too. It's friendly to smaller businesses.

Manoeuvring around the app is challenging. Seems like you're spending way too much time trying to find a needed button to get out or use another feature. Just a bit cumbersome.

Good product, but not a Microsoft product.

Easy to use and has most of the features that are in Skype, Nice use of video and good voice quality

implementation and learning curve have been a challenge, Things I miss from Skype: Ability to interact with Active Directory, Ability to pull people into calls. The storage of conversations for future use.

Great presentation software, very cutting edge. Looks professional and have had happy clients, super easy

Price is a little steep. Could be a little more user friendly. It gets the job done, so not much to complain about.

Good mobility for the users, good of option to make home working

Issues with home wifi networks, difficult to solve this issues

using the Fuze tool to cast catchy videos. Moving in an internal campaign to record demos and helpful content of our solutions and Fuze is a great compliment to stream things to vast audiences all over places.

Have the experience to use Fuze for a Global Conference Streaming. The Set up was pretty easy! the addon you download via the web is fast to install and automatically gets the meeting id of your conference and connect it right away. Video and audio quality is superb. Definitely a great tool for these type of activities

The internal chat controls and the audio settings can be slow compared with other solutions. Some notches in the screen, and grayed spaces. Not sure if was something that can be addressed or it is like that by default. Other to say is a great tool.

The biggest advantage of this software is that it easily gets the number and we can use it as a phone number . The thing which makes it different from other similar functional tools is it's layout which is very simple and easy to use.

The cone is that I'd need to improve itself in feature and functionality just like similar apps such as skype and all and screen sharing can be improved