Intermedia Hosted PBX Software


Intermedia Hosted PBX is a cloud-based phone solution designed to meet the needs of small to midsize enterprises.

The hunt groups feature provides an automated attendant to route incoming calls and find me/follow me to forward desktop calls to mobile devices. A mobile app turns your smartphone into a PBX extension and allows you to control find me/follow me settings remotely.

Additionally, Intermedia Hosted PBX integrates with other office in the cloud solutions from Intermedia. Office in the Cloud is a suite of hosted applications for collaboration, content management, contact management and password management. Microsoft Outlook integration adds click-to-call functionality to Outlook contacts, and caller ID information can be sent directly to Salesforce.

Intermedia Hosted PBX is priced on a per user, per month basis.



2 Reviews of Intermedia Hosted PBX

Overall rating

4.50 / 5 stars

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Showing 1 - 2 of 2 reviews

September 2017

Randy from Randy A. Kozerski, CPA, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Great Solutions that Grows as You Grow

I would choose this service provider again. They also offer great pricing on hardware which is an added benefit.

Pros

Robust, crisp (requires strong internet solution), easy to use, great value. It's easy to use and the customer support was very helpful setting up the system. Technical support is also easy to reach and great to work with to resolve any issues that may occur.

Cons

I don't have a lot to compare this to but the service I've received over the years keeps me with this Intermedia. It was easy to add lines, including an 800 number. The only con I have isn't related to Intermedia. However, the con is for VOiP vs a land line.

December 2018

Matthew from Honolulu Federal Credit Union

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Intermedia Unite Cloud PBX defeats older PBX systems with a few catches

Cost effectiveness for this system will meet or beat most older PBX systems run through a local Internet/Phone Service Provider. Also one of the greatest features is that the hardware refresh desired to match the new system integration is INCLUDED in the upfront costs so all of your phones are replaced with no direct cost to you the client. This will change if you pull out of contract (this is a month to month service so no long term contracts) time frame in less than approximately two years (my understanding from the sales folks). Great customer service team!

Pros

Very simple to utilize, and has a great integration team mindframe. Will work diligently to ensure that your initial deployment is on task and functioning as desired. Intuitive UI allows for a simple yet robust change management sweet with extreme added granularity for call queuing, marketing management in call and IVR systems. Auto attendant simplifies FAQ style reception while freeing up time for your staff.

Cons

Roadmapping appears to be very close to the chest, and many of the insights into the possible data availability are currently lacking. Also lack of contact/call center capability to allow for call based, or member/customer based issue triage. Limited CRM integration capability at this time, but supposedly on the road map for the future.