Jive Voice Software


 

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices.

Within their integrated suite, Jive Voice offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals.

Jive Voice is a cloud-based phone system which offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspect of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face. Jive Contact Center is a reporting and analytics solution which helps to track agents productivity, generate real-time business reports and track call summary, among others.

Users can also connect with their clients on the go by downloading and installing Jive Mobile app available for Android and iOS smartphones.

 

Jive Voice - Dashboard
 
  • Jive Voice - Dashboard
    Dashboard
  • Jive Voice - Phone tree
    Phone tree
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

528 Reviews of Jive Voice

 

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Software Advice Reviews (133)
More Reviews (395)

Showing 1-20 of 133

Nikki from Free agent
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Always improving and innovative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make sure you have enough bandwidth and you are good to go!

Pros

This system has IVR voice recognition, call monitoring, recording, logging and routing. There is also a neat employee directory feature. User friendly easy to navigate and the support staff can usually answer all questions or resolve issues quickly.

Cons

The mobile app version is not as up to par as it can be but is a work in progress. The reporting system needs work, the reports are not as detailed as one would like but simple and clean.

Review Source
 
 

Chris from Turn2Partners
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Jive is a large organization - for better and for worse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gotta love the branding.

Pros

Jive is able to boast more servers and server support than any of their competitors, and that is highly valuable. Their pricing is also extremely straightforward, which was awesome as we comparison-shopped. Jive even sent us a new VoIP-specific router at no cost!

Cons

It seemed like the various division of Jive were rather disconnected, and in my opinion we suffered for not having one dedicated account representative who could check up on us and walk us through the technical steps of getting set up. The initial roll-out felt intimidating.

Review Source
 
 

Aravindan from Information Technology and Services
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Splendid Sales & Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- The ease of configuration
- Extensive Support while onboarding
- Complete features for a small business

Cons

Better and detailed Dashboard would be nicer
Different sites for configuration, reports, onboarding and voice

Review Source
 
 

Mylene from I.T Experts Philippines
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Low-cost Cloud VOIP!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Nowadays, it is very expensive to implement a PABX system in-house. Jive Voice offers Cloud VOIP that you can manage all your calls and have a real-time phone system in a very low-cost. Explore the features and find out how your company will benefited from it.

Cons

Managing calls and internet enabled device is very easy. The system is internet depended so reliable and enough bandwidth is suggested.

Review Source
 
 

Amel from Casapiaui
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great voice communication software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The best jive feature is that it's all cloud based, no needs of downloads.

Pros

Theres no functionality there I can think that my business needs for voice communication that this software doesn't have.

Cons

Jive is amazing, it could look amazing to. The interface design is very basic, it could look better and more user friendly.

Review Source
 
 

Gabrielle from Spackman Mossop Michaels
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The online interface is very user-friendly and intuitive. There are a lot of options for managing different lines.

Cons

I only wish that you had a little more control over certain settings, such as being able to schedule a temporary voice message for holidays, etc.

Review Source
 
 

Julie from PFB
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good, efficient, saves me money but has issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Automated options are great. The eFax set up is great. I use it multiple times a week. I don’t have any problems with that.
24/7 customer service is helpful since I am
Open everyday. I was able to save, per month on combining my 4 lines together.

Cons

Customer service needs more training. They did not know that an intercom option. Whenever I have an issue, sometimes after calling the customer service team, they fix it but can’t explain to me how they fixed it.

Sometimes the reception is a little off for whatever reason because I have had customers call and can’t hear us or we can’t hear them.

The dial plan needs work. I have so many lines and different auto attendants, it gets messy but the dial plan needs to light up between dial plans or something to identify the lines. It gets super confusing.

Everything is connected via internet. If that’s down, I’m screwed.

Review Source
 
 

Shirley from Complete Provider Resource
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to use VOIP flexible system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We found this system when we were looking for a new phone vendor last year. We like the phones we get through them, and they are very constructive and helpful when we're trying to solve issues (like adding new clients and new phone trees). They work to make sure our IT person understands what's available so he can administer most of it for us. When the power is out or something happens and we need to switch trees they do it for us on the fly (usually 2-5 minutes).

Pros

This is SO easy to setup and administer. We can build different phone trees for different clients or different needs and implement those as we need to. Customer Service is very nice and quick--they fix most things on the fly.

Cons

We can't set up different ring tones for different companies, but so far that's been the primary "con." The system is easy to use and Customer Service is great.

Review Source
 
 

Sterling from Financial Services
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Love Jive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The CS is out of this world. Voice quality is the best I've ever heard. Always making improvements to the product.

Cons

Video conferencing is going to be much better than it's ever been with Jive and GoToMeeting, I'm excited for that.

Review Source
 
 

Shahzad from Ideas Unlimited
Specialty: Contact Center
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Jive gets it done at a very good price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent choice for those looking to do inbound and outbound with a great price!

Pros

Excellent pricing: Their pricing is one of the most competitive in the market.
Easy navigation: Their dashboard and system are easy to use.
Flexible set up: They are very flexible and reachable.

Cons

They don't have an external desktop app.
Call recording is not within their system, you have to set up Amazon S3 for it.

Review Source
 
 

Maria from Epsilon
Specialty: Marketing Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Jive Communications is very customer service focused.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive. What I really like is that they welcome and embrace their customers' feedback.

Cons

We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive. If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Review Source
 
 

jet from Fonality
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Jive is ok for small to medium size business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very helpful support and friendly. Easy to use and deploy in the network.The follow me function is helpful as it can forward your calls to your mobile.

Cons

Some features of the software needs to be updated as they are very limited. Setting up dial plan can be confusing to setup at first.

Review Source
 
 

Kate from TheSiteEdge, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Customer Service is Great - Too Bad I Have To Keep Calling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help.
Their app integration works well.
Their prices are very reasonable.

Cons

Having trouble getting the VOIP calls to be clear through our wireless system because we have a Comcast router. I'm not sure if other services would have this issue with Comcast as well...
Their desktop app "Jitsi" is very glitchy - answering calls can be hit or miss, depending on if you have the right browser open.

Review Source
 
 

Steve from Executive Manager Placement
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Support is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth the risk to using Jive

Pros

Good technology when it works. Better make sure internet and electrical is perfect. Offer a lot as long as it works.....

Cons

Support is 50/50. Had a total down situation. Took hours to get help. Dropped from phone system and phone rang and rang. Never answered

Review Source
 
 

Melanie from The Beard Group
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

After trying this software you cant go back!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Having ONE application to interact with all employees AND customers. Video calling is without a doubt the best way to answer questions from customers when it comes to the visual aspect of construction. It allows us to assess the situation twice as fast and it puts our customers at ease. We use this application strictly for non intake customers. I cannot tell you how nice it is to not give out our personal cell phones or have them get tied up or put on hold in our old multi line phone.

Cons

Sometimes the call quality cuts out, which can be frustrating during service calls. Customer service can be a bit of a hassle as well.

Review Source
 
 

Juliana from M Health
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Jive won our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people at Jive from sales to tech to support are all fantastic.

Pros

Jive provided a cloud-based phone solution that allows us to convert voicemails to emails and send them directly to our work order system.

Cons

I wish it came with an email component of its own. It was the one feature we were hoping to find but the companies that offered it were outside of our budget.

Review Source
 
 

Kevin from Camson Construction, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Reviewed this product against many others, top notched!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the Soft Phones (PC Phone w/bluetooth headset) feature. Love voicemail to email also. So many great features. Highly recommend.

Pros

This product is feature-riched and easy to use. I compared it to several cloud-based companies/products and it was the best of what I reviewed.

Cons

None that I could see. With any cloud-based solution, a backup (internet) connection should be implemented which could make the solution a little costly.

Review Source
 
 

Matthew from Comprehensive Web Designs
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I LOVE Jive Communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before I switched to Jive, I was using another phone system. I loved them, but they weren't providing customer support. Customer support is a big thing for me. And, I think switching to Jive was the best thing I ever did for my company. I never want to leave Jive. One of their sales representatives Todd Stay made me want the phone system by convincing, but it was my type of convincing. And, then I got to work with this person named Karen Tribett who onboarded me, and she helped me so my onboarding. Then the best part is, I have the best support team here for me 24/7. The only thing about the support team is that I would have them fix more issues, and not have to wait for the dev team to fix the issues. That's it. Thank you for reading!

Pros

Customer support, simplicity of use, people to help you onboard, and most features out of any phone system for the best price.

Cons

The only thing that I saw is that I had to wait a long time for an issue to be fixed, and I can only fax 5-10 pages at a time.

 
 

Gina from ARCA
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Patient customer service. Stay with you until problem is solved. Staff is very well educated and knows how to solve problems.

Cons

None. I have not had any bad experiences. Anytime I have had an issue, customer service has stayed on the line until issue resolved.

 
 

Sean from Response Marketing and Mailing
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy with no surprises

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Great customer support beginning with sales to the project manager to technical support and customer service. Very pleased!

Cons

The monthly phone number fee. There's really not much else to dislike. We haven't had any issues with the phone system.

 
 
 
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Showing 1-20 of 395

Ian from SmartFiber
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Decent Voip Provider. Limited outages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jive definitely has a good set of features built into the system, but most VOIP providers do. Limited outages compared to Verizon's product.

Cons

It is a bit overpriced compared to the other service providers.

Review Source: Capterra
 

Ann from Michael MacDonald Financial
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Jie Hosted VOIP

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The overall experience has been positive and would recommend their product to other organizations.

Pros

The software is a valued component of our business as it works well and performs better than expected. We use it many times during the course of the week.

Cons

There truly is not any cons other than if we do need to speak to customer service they give you an incident # then place you on hold until an actual person can assist you. That at times is a bit time consuming.

Review Source: Capterra
 

Terry from Telesystems West
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Amazing interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use both Jive Sip trunks on a Panasonic Communication Server and remote handsets with Jive. It is fully integrated and works great. Very flexible and full of features. Tech support is fantastic and follows up after the fact to make sure all is well.

Pros

Ease of use. Dial plans that give you full control of callers even in the event of losing your internet connection. No hidden costs and quick turn around time when adding new sets.

Cons

I can't think of anything off hand. You would have to dig to find something as it is well thought out.

Review Source: Capterra
 


October 2018

October 2018

Jive voice

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like how user-friendly it is. Also like how I don't need to have a hard phone. Also it has a SMS feature.

Cons

When I am connect to wifi my calls tend to drop. Other than that everything works great.

Review Source: Capterra
 

Scott from CompuNet, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Good VoIP provider for SMB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, the software and phone system is a good VoIP solution. The cost and features are similar to the competition. Phone costs are definitely a win with Jive.

Pros

Customer Support, visibility in to the usage via the dashboard, and PBX Administration.

Cons

The configuration is clunky at times. There are certain features available on the handsets that cannot be controlled through the software. There are several work arounds for features. Best to call in to support for those.

Review Source: Capterra
 

Chad from New Life Assembly of God
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great option for VOIP!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has made it much easier to manage our communications. Their customer support is fantastic. Quick response, courteous interaction.

Pros

Jive makes it very easy to set up a multiple extension phone system with high quality sound.

Cons

The app for smartphones tends to drop calls and sign out on occasion.

Review Source: Capterra
 


September 2018

September 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No complaints, good service

Pros

Works well, minimal issues. Would recommend to a friend

Cons

I have no complaints about the system or software.

Review Source: Capterra
 

DEN from Taxido LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Very poor service of their support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I cannot think even about one thing that I liked​.

Cons

Very complicated system, you will have to buy 3rd-party services to take advantage of the features that they advertise (for example phone recordings). They do not integrate with most major applications. We wanted to cancel our account but they still charged us even before the free trial period ended. Support team promised a free trial, and then said that team could not promise such things. I don't know what they could and what they couldn't, team did promise and that is all I know. Unethical and unprofessional approach to potential customers. Would never use them again. Waste of time while the software is not worth the money they charge.

Review Source: Capterra
 


September 2018

September 2018

Excellent phone service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We will be getting rid of our office space soon and working fully remote because of this software.

Pros

This has allowed us to work remotely and still have access to any calls that come in. I have a phone at my desk and can also use the app on my cell phone when I'm away.

Cons

Occasionally the app won't ring when a call comes in. Usually this is solved by reinstalling the app though.

Review Source: Capterra
 

Rich from Batts Business Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

I love Jive Voice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of setup and ability to make changes without extensive knowledge of phone systems. Can make changes on the fly. One price gave me all the features, there are no charges for "extras" and support is totally free.

Cons

Haven't found any problems that would make me not like it.

Review Source: Capterra
 

Leigh from Gateway Oral Health Center
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great service - exceptional support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Support team has been excellent. Willing to take the time to teach me new things to enhance my experience.

Cons

I haven't found anything that I really dislike.

Review Source: Capterra
 


September 2018

September 2018

Start up was not as easy as expected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are still ironing out the problems. The Jive router we purchased does not work with our ISP router. Phone reception is spotty. Need training on how to set up system.

Pros

Price, customer service was excellent. Simple.

Cons

Not great to have remote support, would be better to have local onsite support.

Review Source: Capterra
 

Drew from Fox Pest Control
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great overall quality and reliability.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a good experience because of the flexibility we get with dial plans and things.

Pros

It is easy to use and troubleshoot when things go wrong.

Cons

Sometimes we encounter problems with servers, or something, and voicemails come to us in unusable formats.

Review Source: Capterra
 

Hyrum from Financial Planning Office
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Jive Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the most part is has been good, it has been nice to be able to use our cell phones, desk phones, and soft phones. It makes it really easy to be able to business from anywhere which is exactly what we were looking for. It's also great to have transparency in pricing, where we don't get charged extra for using our cell phones. This is key as we may not always be in the office, but it is great to be able to be available from anywhere.

Pros

Flexibility - our office is not one location, we have many offices and it now makes it easy to work anywhere with Jive.

Cons

I don't like how you have to change the plans through dial plan. Previously we used RingCentral and if we needed to change the call forwarding, their system was very easy to do that. It could all be done through the schedules, which makes more sense in routing, rather than having to go through the dial plan. I feel like it's a bit more complicated.

Review Source: Capterra
 


August 2018

August 2018

Middle of the Road VoIP

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well.

Pros

I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them.

Cons

The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is.

Review Source: Capterra
 


August 2018

August 2018

Happy with service, but could easily be even better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As with any VOIP, lots of customizing is possible.

Pros

Setup had plenty of customization ability and is very user friendly. Never had a downtime issue.

Cons

We switched to enable couch to call from the web as well as tight integration with Redtail CRM (our CRM software). Click to call mostly works though it looks out fairly often. Redtail integration works great when it works, though it rarely works.

Review Source: Capterra
 

Amber from Fox Pest Control
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great Software in the Making

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available!

Pros

Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Cons

The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

Review Source: Capterra
 


August 2018

August 2018

A new adventure in VOIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have not had any down time issues. Service from Jive personal has been excellent. So far we are very pleased with the service.

Pros

That it was easily adapted to my needs. I am not a very savy computer person, so Jive made it easy to alter the system to better work for me.

Cons

Noting negative to report. The install went just fine with no issues.

Review Source: Capterra
 

Lindsey from Drake Law, PLLC
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

New customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My sales representative was difficult to reach after the initial phone call for followup service, but we finally connected and he met my need for a desk phone.

Pros

The value is fantastic and I'm very happy with the level of sophistication when my callers connect. I love the dial plan feature and the auto answer features. The app is easy to use on the phone.

Cons

I have had some connection challenges where the app freezes on my phone and drops the call. Seems my bluetooth and the app have conflicts and I can't walk around or drive while I'm on the phone or I risk losing the call.

Review Source: Capterra
 

Shane from Farmers
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

My Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like it just has some technical issues like everything

Pros

Easy of setting up auto attendant and dial plan

Cons

Soft phone issues keeps logging out, then I miss calls

Review Source: Capterra
 
 
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