Line2 Pro

RATING:

3.6

(35)

About Line2 Pro

Line2 is a cloud-based phone system that provides assistance in calling and messaging. It is suitable for small businesses. Line2 offers standard PBX features, including a dial-by-name directory, an auto attendant, call forwarding, after-hours call handling and call blocking. The calling module helps users to dial contacts, forward calls, port numbers and make calls using wi-fi. Users can choose a number from multiple area codes, port existing numbers, get toll free numbers and design their own vanity number. Users can also design their own IVR system with an auto attendant feature in which there is a digital receptionist which describes voice menu system so that calls are routed and answered. Lin2’s messaging feature allows users to communicate with people on...
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Line2 Pro Reviews

Overall Rating

3.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Line2 Pro

1 - 5 of 35 Reviews

User Profile

Carla

Verified reviewer

Pharmaceuticals, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

The best online phone app

The calls are of very good quality, you can also send text messages, better than other systems we had tried before.

PROS

This app helps us to communicate with offices outside the country, at a very low cost. Allows you to install an app to the mobile phone at no extra cost.

CONS

At one time the app could not be installed from the Play store, and we had to ask the company directly, this made us delay in some way.

Reasons for switching to Line2 Pro

Calls didn't have enough quality.

Vendor Response

Hello Carla, Thank you for taking the time to leave this feedback for us, we greatly appreciate it! Wishing you well, Carlos, Customer Marketing Manager

Replied November 2020

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2019

My Business Phone

Despite the glitches I enjoy it and they even have customer service that seems to be involved. I am offered early on a scheduled appointment to discuss all the features of the phone that can help me with my business.

PROS

I enjoyed it, I appreciate being able to try the trial and

CONS

When I send text messages it may seem delayed when you go back to read it but on my client's end, he received the message so he replies but on the message log instead his answer to my question appears before mine. I like to log my client's contact so I hope this glitch will be fixed. Clients number- when you click add to contacts you go and right away brings you to your contacts where my number for client is saved but it doesn't save it in the app- so it still appears as just the number.

Reasons for switching to Line2 Pro

Used Smartline it as a trial, it got the job done but nothing exceptional to go from trial to subscription

Vendor Response

Hello, Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager

Replied November 2020

Thomas

Information Technology and Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed August 2019

Horrible

PROS

The software usually delivers my messages and calls reasonably well.

CONS

The software is buggy.I get random errors such as divide by zero exceptions during normal operation. On Windows 10, it will not save my microphone and headset settings. This means that I frequently (for every call) have to hang up on people, go into settings, set the microphone and speakers back to my headset, and call them back. This is inconvenient for people I know and can call back, but devastating if I'm trying to conduct business. Every update brings a litany of unexpected behavior and new errors, especially on mobile. (Moto E4 Plus) My biggest dislike is the difficulty I have had in getting assistance in porting my number out now that I have decided I'm done. They say they haven't received a port request despite my carrier submitting a request repeatedly over the course of 2-3 months. We have tried reaching out to their VOIP service provider to try and get an answer as to why the port request is being rejected, but have yet to have a call answered despite calling during their posted open hours. Line2's response has basically been "not our problem."

Reasons for switching to Line2 Pro

Google Voice had a tendency to randomly send calls and texts to my number to a number 1 digit different than my own. I could never figure out why and at the time, Google only had forums for support. Now that they are offering a higher support tier with their Google One subscription I am trying to switch back. I wish I had never moved to Line2 in the first place.

Vendor Response

Hello Thomas, We most definitely appreciate that you took the time to leave this detailed feedback for us as it helps us to make any necessary improvements to our software. Our aim is to ensure that you are always having the best experience possible. Wishing you well, Carlos, Customer Marketing Manager

Replied November 2020

Tracy

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2022

Line 2 for daily use!

We use line 2 as a back up voip. One person on our marketing team uses line 1 daily.

PROS

Line 2 is simple to use and easy to activate. Line is great for people who live in rural areas. This application doesnt require a strong internet connection.

CONS

The service can be spotty at times with lots of down times.

Reason for choosing Line2 Pro

Price and ease if use.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2019

Best second line!

Great App/software, reliable, inexpensive and allows my small business to perform professionally.

PROS

I tried Line2 after starting my own small business, which has quickly grown. Line2 allows me to receive my call anywhere and notifies me that the incoming call is for my business. Their app works wonderfully, no issues with crashing and allows for voicemail and text messages.

CONS

I have no issues to report with the app. The download and set up is easy, overall. Signing up a freeze.

Reasons for switching to Line2 Pro

Inability to know if the call was a personal call or business call.

Vendor Response

Hello, Thank you for taking the time to leave this wonderful and detailed feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager

Replied November 2020