Nextiva
About Nextiva
Awards and Recognition
Nextiva Pricing
Basic, Pro, and Enterprise plans are available on a monthly or annual basis
Starting price:
$30.95 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Nextiva
1 - 5 of 758 Reviews
Janiece
2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
Great work in progress
Sully
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Powerful VOIP System
The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid.
CONSThe setup and customer portal were a bear. There was nothing straightforward about programming an auto-attendant and I never could figure out how to set up the SMS. I had no idea how difficult their system really was until we moved our offices and had to switch to another vendor.
Reasons for switching to Nextiva
Price and availability in more than one location.
Vendor Response
Hello, Sully. Thank you so much for taking the time to leave us your review.
Replied July 2023
Anthony
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Very Satisfied Customer
My overall experience has been wonderful.
PROSThroughout the onboarding process, the onboarding team treated my account as if it were their own.
CONSThe mobile app is very buggy and needs some work.
Reason for choosing Nextiva
We decided on Nextiva based on the reviews.
Reasons for switching to Nextiva
Because Ring Central was horrible. There was nothing good about our experience with them.
Corinne
Hospital & Health Care, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
Not good for healthcare
Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice.
PROSThat we could attach notes to our calls.
CONSThat agents cannot see the calls in queue. They only see a number
Reasons for switching to Nextiva
IT was frustrated with the back end support
Vendor Response
Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at reviews@nextiva.com. We will make things right for you! - Thomas from Nextiva
Replied March 2024
Jaimee
Logistics and Supply Chain, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great Price, Great Customer Service, Great App!
I am extremely happy with the sale experience and continued use! Lifetime customer here!
PROSI am the owner of a growing logistics business in FL. After outgrowing Google Voice, and frustrations with another big name company out there, I was looking for a system that could grow with us as we expanded and didn't make us pay for extras that we didn't need. The sales rep. came up with the perfect plan for our small business, without trying to upsell me and without a contract! So many other companies I investigated wanted a commitment and after our bad experience with another popular company I did not want to be stuck. After 3 months of using Nextiva I couldn't be happier. My manager and I use the app on our phones and I use the app on my MacBook seamlessly. The price is right! The customer service chat is amazing! They helped to set us up and have been available to answer questions whenever we were in need. There was a little learning curve to adjust to how we do business, but it was so much easier than that other big name. Would recommend Nextiva for all your communication needs!
CONSI like to think that I am pretty tech. savvy, but I did need help setting up our system for our team. Customer service was right there to help me though. There is also a small learning curve using the app, but you will have that with any new system you try.
Reason for choosing Nextiva
I loved that Nextiva didn't require a contract. After trying and not liking Verizon - One Talk, I was afraid to get locked into a system that would not work for us. I also liked that my sales rep. really worked to understand what my business needed. He didn't try and upsell me a system that I didn't need.
Reasons for switching to Nextiva
We outgrew Google Voice and switched to Verizon - One Talk. One Talk was terrible. We would miss calls because the phone would not ring. Text messages would not go through.