Nextiva

RATING:

4.6

(771)

About Nextiva

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Nextiva Pricing

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Starting price: 

$30.95 per month

Free trial: 

Available

Free version: 

Not Available

Nextiva Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Nextiva

1 - 5 of 758 Reviews

Janiece

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Great work in progress

User Profile

Sully

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Powerful VOIP System

PROS

The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid.

CONS

The setup and customer portal were a bear. There was nothing straightforward about programming an auto-attendant and I never could figure out how to set up the SMS. I had no idea how difficult their system really was until we moved our offices and had to switch to another vendor.

Reasons for switching to Nextiva

Price and availability in more than one location.

Vendor Response

Hello, Sully. Thank you so much for taking the time to leave us your review.

Replied July 2023

Anthony

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Very Satisfied Customer

My overall experience has been wonderful.

PROS

Throughout the onboarding process, the onboarding team treated my account as if it were their own.

CONS

The mobile app is very buggy and needs some work.

Reason for choosing Nextiva

We decided on Nextiva based on the reviews.

Reasons for switching to Nextiva

Because Ring Central was horrible. There was nothing good about our experience with them.

Corinne

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Not good for healthcare

Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice.

PROS

That we could attach notes to our calls.

CONS

That agents cannot see the calls in queue. They only see a number

Reasons for switching to Nextiva

IT was frustrated with the back end support

Vendor Response

Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at reviews@nextiva.com. We will make things right for you! - Thomas from Nextiva

Replied March 2024

Jaimee

Logistics and Supply Chain, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great Price, Great Customer Service, Great App!

I am extremely happy with the sale experience and continued use! Lifetime customer here!

PROS

I am the owner of a growing logistics business in FL. After outgrowing Google Voice, and frustrations with another big name company out there, I was looking for a system that could grow with us as we expanded and didn't make us pay for extras that we didn't need. The sales rep. came up with the perfect plan for our small business, without trying to upsell me and without a contract! So many other companies I investigated wanted a commitment and after our bad experience with another popular company I did not want to be stuck. After 3 months of using Nextiva I couldn't be happier. My manager and I use the app on our phones and I use the app on my MacBook seamlessly. The price is right! The customer service chat is amazing! They helped to set us up and have been available to answer questions whenever we were in need. There was a little learning curve to adjust to how we do business, but it was so much easier than that other big name. Would recommend Nextiva for all your communication needs!

CONS

I like to think that I am pretty tech. savvy, but I did need help setting up our system for our team. Customer service was right there to help me though. There is also a small learning curve using the app, but you will have that with any new system you try.

Reason for choosing Nextiva

I loved that Nextiva didn't require a contract. After trying and not liking Verizon - One Talk, I was afraid to get locked into a system that would not work for us. I also liked that my sales rep. really worked to understand what my business needed. He didn't try and upsell me a system that I didn't need.

Reasons for switching to Nextiva

We outgrew Google Voice and switched to Verizon - One Talk. One Talk was terrible. We would miss calls because the phone would not ring. Text messages would not go through.