Skype for Business Software


Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions.

This solution allows users to interact via text messaging, audio and high-definition (HD) video communication. It supports collaboration through video conferencing that can support multiple people using phone or internet.With Skype for Business, online meetings can also be recorded for use later on. Since the solution is tightly integrated with Microsoft Office applications, it enables users to share files and make presentations on the call.

Users can view the online status of their contacts and schedule meetings with them through Microsoft Outlook. They can also start a conversation from other Microsoft applications, such as Word or PowerPoint.

Skype for Business facilitates texting and calling to mobile and landline phones. Other important features include support for third-party dial-in and the ability to remotely control others’ desktops.

Services are offered on a monthly subscription basis that includes support via email and an online knowledge base.



6,022 Reviews of Skype for Business

Overall rating

4.33 / 5 stars

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Showing 1 - 20 of 6,022 reviews

August 2018

Francisco from General Motors

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

This is a great tool for organizational communication

it improved a lot the way I can communicate with the business, as an individual who works with global clients where communication is critical for the business, this toll is a great solution.

Pros

initially its very similar to the Hotmail messenger that thousands of people are used to, its simple to use very intuitive, you can create list of contacts and groups, but also it allows you to search by name, orgchart or any other field in your active directory or ldap books.
there is a mobile version that allows you to been connected while not in your desk, and if you miss a message you receive an email indicating that you have pending communications with somebody.
there is also a functionality for creating room group chats and instant meetings.

I also use a lot the IP/Phone functionality and have call forward to my mobile in case that somebody call me when I'm not online, so I don't miss any phone call, it syncs very smooth with your mobile phone directory so also allows you to search in your contacts to place calls from your mobile phone by using you ip phone avoiding the costs of your phone company, to me this comes very handy due to the number of international calls I make, so helps me to save money in that matter.

Cons

sometimes when you miss a message in mobile you don't have the ability to recover the message, which its kind of annoying, I believe its glitch in the system, cause it opens the chat window but you cant see the message you received. this only occurs in the mobile version, the desktop version runs pretty smooth.

August 2018

Miguel from Universidad Central de Venezuela

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Old fashioned software, a new concept we needed.

Skype for Business is a great tool, it is still very new (I believe the first version was launched in 2015), with a few enhancement in the Voice over Internet Protocols and Internet Speed quality optimization I believe it could become the leading software in terms of Enterprise Communication.

Pros

Skype for Business is not far from regular Skype in terms of it's cores functionalities, although, it offers the extra tools needed for a proper operating remote office, but it is still useful for a traditional office environment, specially if you have a big organization. It is easy and familiar to use if you were a Skype user.

Some of the most important enhancements added that are not in regular Skype are:

1.- Organize a multitude of contact information of employees within the organization, making it accessible for anyone joining the company easily.

2.- Video and Audio recording: This one is very useful, specially if someone misses a meeting or if you would like to skip doing the same conference over and over again.

3.- Video and Audio calls with more than 200 people at the same time. My law firm is not that big! But I assume this can be quite useful for bigger organizations.

4.- It is fully integrated with Outlook and Outlook Calendar, this interconnection is rather useful in terms of meetings, it brings up reminders, and it also automatically changes your status to 'In a Meeting', when there is one scheduled, also blocking any annoying notifications you might have during the call.

5.- It comes in a bundle with Office 360, which comes with all the essential tools for an office oriented company running on PC platforms.

Cons

Skype for Bussiness is far from being bad, but I must say there are negative factors:

1.- You need a stable and fast Internet connection (It should be higher than 5 Mbps if you want to mantain a good video and audio stability, otherwise the call might freeze from time to time). Many remote office environments deal with people from different countries with diverse Internet providers that vary in quality, depending on where your employees are located might interfere in how they experience a Video Conference Call. Although, I think this can be applied to many softwares of this nature, but it needs to be pointed out.

2.- Sometimes it requires the user to constantly log in, even when they saved their credentials. Although, I believe this issue was solved in version 6.0.9319.534.

3.- It tends to consume a lot of RAM, specially when starting up, so it might crash if you have a low end PC.

4.- Notifications tends to get buggy sometimes.

5.- People in the graphics department tend to use Apple products, and as far as I am concerned there is no Skype for Bussiness for MAC or any other Apple platforms.

August 2018

Jasmine from NetSuite

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Decent, useful and easy to use communication software.

The benefits I have realized after using Skype they are countless, but I would like to say it helps me to get closer of my clients and keeps me closer to my seniors as well. Overall for me it is a blessing.

Pros

I have been using Skype for business for 3 years. It has been a perfect and useful communication software for all sizes of businesses and for all industries. It is an office platform by itself.
When I started using it made easier to arrange meetings and conferences over the Skype and currently its advance features and functions are remarkable. I like the way the team of Skype enhance this great software.
There are many features of Skype for business those I like to use, some of them are here:

1. Video and audio calling feature which allows me to talk at the same time with more than 200 persons. My meetings are not as big as its feature allows to use its advance system, so it can be used by big organizations.

2. Most important thing about Skype Its Audio and video recording that is completely secure and a fantastic feature which can save our meetings or conferences and helps in remembering the forgotten stuff.

3. This software let me use side conversation while doing meetings. I can easily have conversation with any person I want to do. This is one of the great feature which I love to use.

4. It allows me to share screen and programs which is very convenient and supportive feature for helping each other and sharing our files with other just via screen.

5. It is easy to use for everyone. It has advance featuring but that is not difficult to use. A new user can easily learn using it by using two to three times.

Cons

Sometimes when I log in my Skype account and made calls to several people and one issue comes up that I really do not know. I am kicked out from the meeting without any reason or any notice only i am not having that issue but it happens to my colleagues as well.
The second issue which I have to face sometimes is Skype does not go for a long time with a high quality video result. Video result is great I really do not say it is awful. I just want to highlight that it should be further improved for providing us great services of Skype.

September 2018

Nathan from CareerSource Florida

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2018

Robust Collaboration Platform

Skype for Business compensates for email's biggest failure: conversation, and especially, quick conversation, whether it's chat, voice, or video. Mostly we use it to have quick conversations via chat and that has largely replaced phone calls and texting in our office. Why is this important? Because the Skype for Business messages follow you, getting to you wherever you are without any extra effort or configuration on your part.

Pros

Skype for Business fits neatly into the rest of the Office 365 stable. Update your presence in Skype for Business, and it shows in Outlook (desktop and web), on the Office 365 browser toolbar, in Delve, etc. I like how easy it is to have a quick chat with a single person, then bring in other participants as needed. Or how easy it is to move from a chat to a video call, or to share your screen when talking, or to share a file while chatting--all without leaving the Skype for Business app. Skype for Business makes it really simple to manage contacts, allowing you to create favorites for those you collaborate with frequently and create groups of contacts for when you want to group chat. I love how easy Skype for Business makes it to start an impromptu meeting, too. The real plus for me, though, is the way Microsoft has threaded Skype through the Office 365 platform, so you're not tied to the desktop or smartphone app to get notifications and conduct conversation. And if you miss a message? No problem, as it's archived in your conversation history in Outlook (and Skype for Business sends you an email with missed conversations, too).

Cons

Skype for Business on the desktop frequently has difficulty maintaining a connection to the server. Sometimes I'm in the middle of typing a message and the app will freeze. The Android app, while quite robust in terms of features, seems to struggle without a lot of bandwidth. Hopefully future updates to both products will mitigate these issues.

October 2018

Shayne from SellerPrime

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

The Bottom Line

THE BOTTOM LINE: Skype For Business is a revolutionary application that encompasses of conferencing tools, chat clients, remote access, etc that can take care of all your communication needs. NOTE: If you're looking for a full-fledged VoIP service, you may want to look elsewhere.

Pros

One of the most outstanding feature of "Skype For Business" is that it supports up to 250 attendees in a meeting.

However, here are some of the other Pros that I would like to mention:-

1) NO DISTURBANCES: Skype facilitates an easy integration with Outlook and Outlook Calendar. This makes it easy for an individual to accept an invitation to a meeting. Okay, here's my point - Skype will acknowledge your calendar data and will change your status to "in a meeting". This will get ride of any disturbances caused by side chats or notifications.

2) IT REPLACES TEAM VIEWER: Okay, maybe team view has other features that Skype doesn't at the moment. But Skype certainly gets the basics done when it comes to "remote connectivity". Within Skype's bundle of features is a great tool that helps you connect with an individual, take control of their system (temporarily) and show them how things are done.

3) AUDIO & VIDEO CALLS: I've got to admit, when I first started using Skype For Business (quite a long time ago), I was dissuaded by the poor call quality. However, things have changed! Now-a-days, Skype can facilitate high-quality audio/video calls.

Cons

There's not much that I dislike about Skype For Business. However, after carefully scrutinizing the software, here are some of the problems that I've faced:-

1) LAGGY AT TIMES: So this doesn't happen very frequently. However, I have noticed that whenever I have multiple chats or conversations open, Skype becomes unresponsive and sometimes even crashes. I find that a bit odd, considering the fact that I use a high end laptop.

2) NO CUSTOMIZATION: I feel that Skype users should be able to have a myriad of themes to choose from. My argument is: If Skype for personal use has it, then why not Skype for business? Giving professional users the liberty to customize a bit could probably break the monotony of a busy schedule and increase productivity in the long run. Or maybe that's just me.

November 2018

Amanda from Pangaea Information Technologies, Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Skype for business brings bundle of benefits for its users.

Overall experience with Skype is amazing. It gives us bundle of benefits and they are appreciable. It provides us to arrange online meetings instead of having a physical meeting. Its Screen sharing feature is one of the great features I have ever used. I am completely satisfied with this product

Pros

Skype for business is wonderful collaboration platform. That is the platform where business gets benefits, when it lets the expenditures reduce and provides its services. Skype is the one of the amazing and useful product of Microsoft.
As a result of using this software I got to know it is not only provides services of calling, massaging, sharing etc. But also lets the user achieve his working goals.
I really like to use it's all the features and functions they are nicely developed and very easy to learn. There are many things those I like about Skype like video calling and its being high quality and strong. It is also great that this product allows connecting two hundred plus people at the same time. It is an advance and positive platform for everyone. Not even software is great its customer support is also professional and responsive.

Cons

As I have write in the pros box about the thing are really appreciable about this product of Microsoft. Because of my frequent use of this software I can better realize the problems I face while using it. But there are not too many complaints which it brings. Sometimes when I share my screen with other people, it goes fantastic but after a short while it system close the Skype windows by its own. I really want to know what is happening with it and why it happens then I have to reopen Skype and make the call again. It irritates me while doing my important work. This is the issue that I have to face sometimes with Skype. I also think that it can be my device problem. That is why I have a strong belief on Skype and the services it provides. I am also waiting for new improvements of the programs they will surely bring more easiness for every user.

November 2018

Erica from Balfour Beatty US

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Superb software for business dealing.

Outstanding software through which we can arrange conferences , meetings via live high quality video calls and much more. If I talk about the business benefits there will be uncountable words. It has been a part of my life using Skype for business in daily routines and having great services by this outstanding program.

Pros

In my opinion it is an excellent application. Most frequently use by a large number of people for connecting with teams or clients living at distant places. One can have access to Skype easily. Easy to download, install and use. It gives us a nice platform for keeping meetings with a number of people at the same time. Its video calling is the one of the powerful feature and that is most important for everyone. It allows us to share our screen with others in order to share our data or private information that we do not want to share in soft copy. For the project management it shows there is nothing except this software.

Cons

As far as I am concerned, with this collaborative software. It is better option instead of the other tools available in the market, because its complain ratio is very down and runs great. As I am a frequent user of this product I hardly have to come across with any trouble while using this source of collaboration. A minor issue that sometimes comes, is when I send audio voice massage it disappears in my chat room but the person whom I send, he receives.. It is a little strange thing It has happened 5 to 6 times but it is not a big deal, it might be my internet problem or connection error. Well I am satisfied with you Skype.

November 2018

Brian from Einstein Noah Restaurant Group, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Skype - Essential Quick Communication

Super helpful to connect with associates in a moment, love the integration with Outlook!

Pros

I work in a call center with about 150 agents active at any given time. Using Skype is the perfect way to answer in the moment questions for agents, reach out to other agents or supervisors to meet, set up specialized chat rooms, and more. I am part of a training team, and using Skype I can broadcast my screen easily with agents for virtual training (we have work-from-home agents). In addition, all agents are seamlessly linked across Outlook and Skype - the name doesn't change, so I don't have to figure out if I am talking to the 'right' person if I already know their email.

Speaking of, employee search on Skype is huge. In a second I can search for any user and see if they are online/offline, away from desk (and for how long), or have set up an out-of-office message. Really helpful when trying to see if someone already left for the day or if they would be at their desk (our Skype shows inactive if you don't move your mouse for 5 minutes or if you lock your computer).

Chat rooms help organize us into teams. Supervisors have authorization to create team-only chat rooms and easily manage these.

Cons

One thing I would love is the ability to only receive notifications for people I select. For example, I have several chat rooms opened to monitor operations at a high level, while also having individual messages open to other associates. If I could, I would like to turn off notifications (the yellow highlight in Windows) for all new chats except for those of my choosing. In addition, there is a mini pop-up window that appears with new messages - I would like more ocntrol over the function of this window (such as having it always appear for individual chats when I click away from the program, or etc.).

December 2018

Margaret Ramsden from Toshiba

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A highly reliable and efficient source of multiple sorts of communication.

The wide and strong community of skype users speaks for itself and the success of the skype tool. Continuous improvement and user-friendly experience is what keeps us continuously involved with this productive and handy tool.

Pros

Skype has always been my foremost choice whenever it comes to get linked or commute with the colleagues clients and colleagues. Equipped with all the latest tools and handy features it is by far the great tool that I have used.
I am at ease to make conference calls to discuss any on-going matter with the employees at the office with continuous sharing of messages and delivering necessary files.
As a software engineer, we often encounters such situations where we have to build up a chat room with specific individuals and have to sort out any major conflict or discussing new ideas which is accompanied along with sharing of text messages and files. This has only been possible through skype which is an ultimate source of communication.
In the end , skype for business is the primary choice for all professionals who have to be connected with their clients and professional colleagues 24/7.

Cons

Skype have been in my usage since for past 10 years and we have create a professional bond. As most of the time, I'm completely dependent on this tool for professional communication. By far, I haven't encountered any major issue except for those that file sharing is not much reliable in this tool. Either it gets disappear from the chat box or either it is unable to handle large volume files.
Few improvements needs to be done in this tool like advancing user dashboard or simplify searches for new connections so we could enjoy more reliable communications.

January 2019

Gokul from Cognizant

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Skype for Business 2016

I am having all overall experience of 13 years in Information technology and right from the beginning we are using the Microsoft chats and using this Skype for business for past 12 years in my organisation. Prior we used to have bridge calls, Webex for all interviews and phone calls. However as cost optimization/security we replaced with Skype for businesses in order to have interviews (Face to Face), Phone calls and meetings with the organisation users.

Pros

I am using the Skype for business after Skype has been integrated with Microsoft and using for past 2 years around from now. The most likely part are:

1. Able to get the conversation saved in Microsoft all the previous conversations can be obtained from Mail box based on the dates. The reason Microsoft is closely integrated all its production with Outlook.
2. Like our phones Skype meeting can be scheduled for free when you have Skype installed in your laptops/machines. I used to do the same as my company removed the Webex /bridge callings for any meeting to be performed. So it is more cost effective.
3. Skype for business is good for social and casual interactions.
4. More securatised since it is compatible with Microsoft 365 with the same authentications.

Cons

Some of the least part which I would like to know is:

1. We will get an error when the maximum number of conversation is reached. I am getting this this since I am in support project and able to conquer with several people in chat on Monday morning especially.
2. Some time video is not much clarity during interviews however I am comparing this concept with webex as an user.

November 2017

J. Alex from U.S. Department of Justice

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Efficient and fun messaging app for office communications

Pros

I use this program on a daily basis and find that Skype for Business' emoji's are becoming one of the most common methods of communication for my colleagues. Our edition of Skype for Business includes over 40 emoji's, with the majority of them animated. A quick, "thumbs up" often feels like the right response to a quick office survey or invitation, while the bowing emoji may be the way you wish to say, "you're welcome." The wide range of emoji's are both entertaining and effective for a wide variety of professional and casual text-based communications.

The video-based communication feature performs flawlessly on my office's 3-year old operating system and easily supports presentations visible to large groups. I have personally attended a presentation with over fifty individuals in attendance without too much of an issue. This feature also worked well with office headsets and allowed the use of the mute and volume buttons via the headset volume controls.

The group text feature is one of the most commonly used features within our office, where multiple users can click and drag content into the text message space to quickly share it with the group.

Overall, my office has been very pleased with the ease of use and humorous capabilities of all these features.

Cons

In presentations with large groups, a single individual had the capability to mute the speaker during several parts of the presentation. This feature was frustrating for the presenter until the group determined who was accidentally pushing the mute button on their headset.

Additionally, images shared to a group are sometimes shrunk and not maximizable within the group chat feature.

Other than those two issues, I have no complaints about the software.

February 2018

Sam from Eiffel Sites

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

February 2018

Making the World Smaller (in a Good Way)

Through talking to the CEO of an aerospace startup on Skype, I was able to land a job with a huge salary and a percentage in the company that could turn me into a multi-millionaire (and possibly billionaire). All because I was able to talk to someone from another country who needed a web developer for his startup.

Pros

As a founding member of a startup with scientists and engineers all across the world, it's important that we have software that allows group meetings and simple file transfer. Typically connectivity is great, with a strong internet connection, and the sound quality is often much better than phone calls (though obviously not as good as in-person meetings).

We often transfer files, so that feature is great, and I love that we can screenshare with each other during a call and go over our website and marketing materials together.

Cons

I wish there were an easier or more intuitive way to just view the files sent to you by a particular person. Being the web developer for an aerospace startup requires that I get files/images/videos/etc. from the scientists and engineers on the team, and unfortunately there isn't a simple way to view files sent without having to scroll through dozens of conversations mining for them.

There's usually a bit of delay, but that's to be expected when you're talking with people all over the world. The internet connection does have to make a physical trip to servers, etc., so I can't expect it to be immediate.

It would be really nice if multiple members on a call could screenshare. Even if it were limited to two people, it would really help. Also, it would be awesome if one person screenshares and the other members can drag that screenshare to another window to create multiple screenshared Skype windows. I use multiple monitors, so this would really be handy.

March 2018

alfredo from LarsonTechnology

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Skype Empresarial allows me to chat and communicate with my colleagues in a fun and professional way

Pros

It is a great improvement on the previous communication tool that was used, but it is by no means perfect. I like that you also have a mobile application for when it is not quickly available on your desktop, and that it also allows calls and file transfers.

The user interface is very intuitive, which makes the software very easy to use. Skype for Business is the best communication software for your daily work. It literally allows me to work from home, while traveling or in the office.

The user interface is very intuitive, which makes the software very easy to use. Skype for Business (Lync) is, by far, the best communication software for your daily work. It literally allows me to work from home, while traveling or in the office.
It is integrated directly into the Office 365 suite of applications and inserts practical actions automatically; for example, you can directly initiate an invitation to a meeting with Skype dial-up details from Outlook.The best and most applicable part of Skype for Business is the conversation / chat function. In a fast-paced environment, it is much more informal and easier to use compared to email or picking up the phone. It is also good to see the status of my colleagues and if they are at your desk, in a meeting, or are available to call or chat. The interface is easy to use and I like the size of the window, since it is automatically loaded. It is not necessary for the window to be full screen, but it is not too small to interfere with other

Cons

At first, it was very frustrating that Skype opened every time I turned on my computer.

This configuration that you have implemented should be activated first, instead of Skype, assuming that I want this application to open each time I turn on my computer.

I believe that this same configuration should be applied to the availability function.

Instead of Skype, assuming I am available because I am active on my computer, I would like to activate the available configuration every time I am available.
My only dislike about Skype at work is that it constantly alerts you when someone tries to contact you. This can be a great distraction at work.Other disadvantages related to this product include: the need for a fast and reliable Internet service, the limited availability of customer service when problems arise and the quality of calls sometimes.While Lync is excellent at what it does, it has some small things that I do not like. For example, if you set your status to be absent, you will immediately say that you were absent for 5 minutes, even if you set it up. This can be annoying, especially if you are someone working on the clock and every minute you take account.

The emoticons could also use a bit of an update, with some that do not make any sense or that have no purpose in the business world (I'm looking at your sheep emoticon).

In general, it's perfect for what it is, a commercial messenger, but you can use some improvement Consume high internet bandwidth

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Simple integration with Outlook but the recent conversations list gets a little messy.

It generally saves time when trying to contact co-workers who work in different countries. While I don't deal with the finances, I believe this will also save the money associated with long distance calls as well.

Pros

Having used this software for over a year I must say that it has made communication across countries much easier. As long as a person is within your organization (company email address) you can message/call them quite easily. No need to search for them, then add them, wait them them to accept etc. However favorites can be added for quick chats or calls.

My favorite feature is the integration with Outlook. While sending an email to a colleague I can see by their status if they are busy, available , away or on a call. It also sets up automatic links for meeting invites you create with the invitation for others to meet online. Invitations can also be sent to persons who do not have a company email address through the use of a generated link to the meeting room.

Even though it's made by Microsoft, it installs fairly easily on Mac and mobile devices and tablets. You can literally take your meetings anywhere! It of course includes the usual features such as files sharing, screen sharing, and histories across devices.

Cons

I have two major issues with this software. The first is connectivity. I'm still not sure if it's a software issue or a network issue but 50% of the time the audio is one way only the first time I call a colleague or they call me.

So each call goes like this: Call --> Connect --> Can you hear me? --> Silence--> Type: I can't hear you so hang up and call me back. --> Call --> Now I can hear you, can you hear me?--> Good. Let's begin.

It doesn't happen every time so it may be internet related but it never happens when using the regular Skype app on the same network.

My second issue is the way the app logs recent conversations. While the regular Skype app has just one window for each contact, Skype for Business seems to create a window/recent conversation entry for each new interaction or day. Maybe it's a setting but I just spent 10 minutes clearing out the recent conversations list which had multiple entries for 7-10 people. It's a bit of an annoyance but not a major hindrance to using the software.

June 2018

Jimmy from Codework Venezuela CA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

The Best Software All-in-One for Communicating via Chat, Voice and Video Calls for your Bussiness.

Pros

-Good Quality of Voice and Video on the calls.
-Up to 250 participants can join the same meeting.
-You can schedule your meetings with coworkers in your agenda very easily on Outlook, when the meeting it's about to start you get notified by email.
-Easy to setup a video conference for non technical Users.
-Easy to for sharing content files between your contacts.
-No need for a desktop client installed on your machine, you can use Skype directly on your browser.
-You can record the video calls in High Definition.
-For presentation meetings it has a built-in option where a host of the meeting can for share and display a PowerPoint presentations between the participants, also has the hability to make a participant into a host.
-You can see the status (available, busy, in a meeting) of all your contacts before contacting them.
-Perfect Integration with Office 365 and Outlook calendar, it makes it easy for you if you accept or decline a meeting invitation.
-You can choose several status, if you are busy you can choose "busy" and you won't get disturbed by side chats or notifications.
-We use it organization-wide so I can contact a colleague when they may be on the phone or in a meeting.
-Allowing side conversations during meetings and calls
-You can share your desktop view or a program with coworkers.
-For Conference meetings you can use a Whiteboard option for transmiting better your ideas.
-In meetings you can create Polls or Q & A with your participants.

Cons

-Having multiple Chats/Conversations windows open, makes the Skype unresponsive. Sometimes you must closed the program forced and then open it again.
-The interface of the program it's static, it won't allow to change themes.
-Doesn't allow to use popular emojis, it only has a very few emojis.
-Sharing files sometimes gives random errors.
-It would be nice if a chat session with individual users would remain active for a business day rather than moving the message to conversation history.
-No way to schedule meetings with customers or contacts outside of your company and share screen if they are calling in from an external number, they must have Skype and you have to be connected.
-If two people are competing to speak, there can be issues with distinguishing who is talking as it will lower the sound of the quieter voice.
-Online plans don't work with hardware phones.
-There is no linux desktop client available.
-When you copy/paste images or gifs in chats sometimes it fails you need to try again.
-It takes a lot of Ram Memory from your computer.
-When you share Files to a group of people at same time causes, it may issue sometimes where certain people not able to view files.
-The Android app it's very laggy.
-No Gif or Stickers support.
-The integrated Web Client in Office 365 its very slow, some messaged takes too long to be sent or recived.
-There is no actual offline messaging for a local or VPN network based Company, it is required an Internet Connection.

July 2018

Stever Jose from Algeiba S.A.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

easy communication with colleagues, clients and family members inside and outside the organization

saving in time and money of the company for communications and teamwork.

Pros

In the company we have it configured with the telephone exchange and we ask for portability to communicate from anywhere in the world at local cost, which gives us a savings in long distance call costs when we travel.
That the Skype client for the cell phone is totally free and its operation is the same as that of the notebook.
In addition, the federation is active, which makes it easier for us to communicate with our suppliers and customers who have Skype for companies or staff, and we can add our contacts to family and friends who use personal Skype.
The capacity of people added to a conference or video call is very facilitating to give courses, seminars and hold meetings of projects at a distance.
Being able to work remotely reduces personnel travel expenses by a high percentage.
The look and feel of the Skype client makes it intuitive and does not need a course for its use.
Last but not least, the integration with all Office 365 products makes Skype bring us closer to our collaborators when editing a document, writing an email or in the process of assigning tasks in a project.

Cons

In my opinion and experience, I think there are two things I do not like about Skype for Business:
The first is that when you are outside of a Wifi and you are in a country that your cellular data connections are not very good, the quality of the call is affected, but I attribute it to an external factor.
The second is when making a call the waiting time to listen to the dial increases to 2 or 3 seconds, it seems nothing but for a secretary it is a long time.

July 2018

Cesar from UNIV-Politecnica Territorial de Aragua

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

It is a tool that allows the possibility of effective communication

The communications offered by this tool allows users to remain united to a work network that facilitates institutional interaction through video calls and chat to coordinate and implement the tasks of the organization

Pros


Skype for Business, allows access and communications to people who are related to work but for physical reasons are not in one place or very dynamic organizations where people have some freedom of action in their work, traveling from one place to another. Another, the interesting thing about this tool is that, because of its simplicity, it facilitates interpersonal communications, either from interest groups, from positive things, in addition to real-time video calls, documents that can be shared between users can be attached. that are part of a local network of joint work or people invited to participate in the video conferences, other of the crucial tools of this software is that video calls can be recorded, generating records of each opinion or activity made through the program, we must highlight the button of events and its versatility since it allows to create an itinerary that is visible to all aggregates that interact with a specific user.

Cons

The most obvious difficulties are in the manipulation of the program, usually people do not delve into the applications that this version of Skype has, since it is very much associated with the version used for social networks, the other thing is in the support stability is needed in the internet service provider so that the experience with the program is of the highest quality in terms of audio and video. It is also important to note that few use the internal mail of the program as people rely more on the visual audible and leaves in the background the tools of deeds and therefore underutilize the sending of documents, also the access through the database that the organization has in terms of institutional mails that at certain times there are limitations among other people keys that are not adhered to that kind of institutional intranet established by the program.

October 2018

Joel from Infor

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

PERFECT AND USEFUL for Communication Software

It's arguably the most important collaboration tool we have in the company over the years of working here. It increased the efficiency of every employees and the ability to reach our co-workers in different countries and offices.

Pros

COUNTLESS BENEFITS of using Skype for Business.
It helps me communicate more easily and be closer to clients and seniors as well. I can say it is a PERFECT and USEFUL communication software and it is for all sizes of business as well as industries. I've been using it for years now, and I have no regrets of using Skype for Business. It EASY TO USE for arranging meetings and conferences over the Skype. Its features are remarkable. Functions are Great.
1) Video and Audio is so clear, and allows me to talk at the same time with more than 200 persons, although my meetings are not as big as its features, what I am saying here is it can be used by big organizations.
2) Allows me to share my screen with my colleagues in other offices to show them the program I am working on, so they could help me if I'm stuck as well.
It's a PERFECT Business IM solution that allows everyone to remain efficient by not having to pick-up the phone or send e-mail for basic questions.

Cons

It requires excellent connection when using it. Video result is great if you have a great connection too. But, Overall for me it is a blessing. It's features and functions are all amazing. There is nothing bad about it.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

A business Messenger !

Skype has allowed me to feel much more connected, I've had a really good experience with this software, in spite of some little issues when transferring files. The instant message is great, you save a lot of time when talking with coworkers in other countries, you got multiple options, video chats also phone calls, we are able to see presentations on real-time from any place. In general terms, it works great and it fulfills every communication task in the corporative environment.

Pros

Is a simplified version of the Skype app that we already know that it also adds some of the old features of windows live messenger.

Skype for business incorporates instant messages that you can also combine with office applications: Word, Excel, PowerPoint. It syncs with the contacts based on Microsoft Outlook.

You can schedule and synchronize your meetings with outlook. With a very friendly interface, skype for Bussiness integrates online meetings, voice mail, file transfers, video conferencing.

Cons

The conversation history is only available on Outlook, sometimes is not that easy to recover the information probably due to the size of the conversation. I've had some troubles with outlook when trying to recover the old conversations.

In the Android application, sometimes the conversations are not synchronized, with the information available on the desktop app.

It is not too functional to generate a different chat for each conversation with the same person at different times, it only generates a long list of random chats with people that you've already talked to previously.

It is not too functional to generate a different chat for each conversation with the same person at different times, that only generates a long list of random chats.

August 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Skype adds value to my suite of communication tools.

I use Skype in conjunction with a few other communication tools for contacting members of my department, spread throughout four cities in two countries. It's a great communication tool and provides good value for the cost. It's great for telecommuting and teleconferencing especially when we're all working at different time. It can be hard to find office space to fit the needed management and support staff members for a meeting; Skype offers a cost effective alternative.

Pros

There's a lot to like about the design and layout, in both UI and UX terms. It's really easy to use on both Mac and PC, and the mobile app offers significant support.

I also really enjoy the ability to hold large scale teleconference. I've used it to host meetings for approximately 100 people, but it's easily possible to exceed that amount and still have a good connection. I was also able to integrate this with Microsoft Outlook 2016 and other Office Suites Tools. It's also nice to be able to view statuses on both Skype and Outlook and send invitations.

Also, these features are extras but it's nice to have emojis and cards available as well. It helps to add levity and indirect communication to conversations that typically are very literal and can be misinterpreted.

Cons

There's kind of limited file sharing support. Even when downloading a file shared through Skype, you'd have to navigate a very specific file path to where files stored.

I also think that the ability to review chat thread history and manage groups is a bit harder in this iteration of Skype for Business than it needs to be. Better support will come in the future. Syncing also can get really delayed when the group gets too large though.