About Skype for Business

Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions.

This solution allows users to interact via text messaging, audio and high-definition (HD) video communication. It supports collaboration through video conferencing that can support multiple people using phone or internet.With Skype for Business, online meetings can also be recorded for use later on. Since the solution is tightly integrated with Microsoft Office applications, it enables users to share files and make presentations on the call.

Users can view the online status of their contacts and schedule meetings with them through Microsoft Outlook. They can als...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

9,477 Reviews of Skype for Business

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(4,935)

4,935

4 stars

(3,366)

3,366

3 stars

(974)

974

2 stars

(208)

208

1 stars

(81)

81

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 9477 results

January 2019

Gokul from Cognizant

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Skype for Business 2016

I am having all overall experience of 13 years in Information technology and right from the beginning we are using the Microsoft chats and using this Skype for business for past 12 years in my organisation. Prior we used to have bridge calls, Webex for all interviews and phone calls. However as cost optimization/security we replaced with Skype for businesses in order to have interviews (Face to Face), Phone calls and meetings with the organisation users.

Pros

I am using the Skype for business after Skype has been integrated with Microsoft and using for past 2 years around from now. The most likely part are: 1. Able to get the conversation saved in Microsoft all the previous conversations can be obtained from Mail box based on the dates. The reason Microsoft is closely integrated all its production with Outlook. 2. Like our phones Skype meeting can be scheduled for free when you have Skype installed in your laptops/machines. I used to do the same as my company removed the Webex /bridge callings for any meeting to be performed. So it is more cost effective. 3. Skype for business is good for social and casual interactions. 4. More securatised since it is compatible with Microsoft 365 with the same authentications.

Cons

Some of the least part which I would like to know is: 1. We will get an error when the maximum number of conversation is reached. I am getting this this since I am in support project and able to conquer with several people in chat on Monday morning especially. 2. Some time video is not much clarity during interviews however I am comparing this concept with webex as an user.

January 2020

Matthew from PBS Systems

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2020

Skype - In the Office for the daily professional

The overall use of the product is good, the quick and easy communication factor for us has been ideal. There is other products available but the way it integrates with other Microsoft programs makes it that more of a go to product for us. Overall we are happy with the day-to-day use of Skype for Business.

Pros

Skype for business has been in use for 2+ years in our office - the platform and layout is user friendly and the ability to build groups and favorite sections, makes it easier to message those within your circle quickly and easily. Quick search option and the paring to Outlook are other positives - also the "At a glance" look to see if someone is available or not, is nice.

Cons

The fact remains, updates have been few and far between - this may be a matter of if its not broke... but it would be nice to see some updated screens, icons or just an overall view change would be great. I think there could be a bit more functions within the calendar application within, this would allow for a truer experience.

December 2019

Carissa from University of Miami

Company Size: 10,000+ employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2019

Great internal chat function - not great switching from mobile to desktop

Overall this is a good tool and I would recommend it to other companies; however, if you are out of the office a lot and need a quick chat function, I would not use this product. I would use basic text or Microsoft Teams instead. The syncing issues in conversations are enough to think twice about using this as a basic work chat option, but the other functions (calling/screensharing) are ok if you already are paying for other microsoft software and this is bundled in the price

Pros

Very easy to use and good features (chat/screen sharing/calls). This has helped us communicate better with our partners overseas, especially for conference calls and screen sharing. Great for internal use for chat and also to add external business partners for chat and conference calls/screen sharing. We have utilized this with our overseas partners from many different countries and it has worked well as an option for quick communication, instead of always using email for simple questions.

Cons

Very robotic sounding audio that happens frequently in meetings. The connectivity is ok, but the audio is terrible most of the time. We have tested this with multiple different settings and different places/users, but the audio is subpar at best and not really reliable. Also, switching from mobile to desktop, and back again, is terrible. The messages dont come through all of the time, leaving missed conversations and awkward discussions with external partners (this happens with internal employees too). The desktop dashboard also shows when you are on mobile, which is a terrible feature if you dont always want/need your team or clients to know where you are.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

April 2019

Skype for Business - The Almost Enterprise Ready for VoIP

Overall, I'm a fan of Skype for Business. The UI is sleek and simple and very easy to use. It works great on both the desktop and mobile settings. It's also much easier to set up Skype meetings than it's other competitors. I can set up a Skype for Business meeting in less than 10 seconds compared to other platforms. And since I lead an organization of about 50 employees, setting up Skype meetings is a big deal in terms of how quickly I can set it up without wasting time. The only suggestion I have is for Microsoft to improve the connection quality. And Microsoft Teams could be the solution, but time will tell if that is a band aid solution or the actual root solution for our industry.

Pros

Skype for Business and its differentiated values have tons of benefits. As someone that uses Skype for Business for over 10 years, stemming from the Lync days, here are the positives: 1. The ability to call via Skype or a direct line with the ease it was made is a big differentiated value. I have 10+ meetings a day, and if I have Skype connection issues, I can dial direct via the client's cell. 2. The mobile app for Skype for Business is superb. What impresses me the most is that you can see screen share from presenters on your phone in addition to the audio. That's big especially if your role requires you to be constantly on the road. 3. Federation Services is big through Skype for Business. I can ping or call employees in my organization as well as my partners, Microsoft, or even my clients without having to dig for their contact info. This along has saved me tons and tons of hours of potential lost time searching for contact info. 4. Coauthoring - The ability to co author and work on documents together while you're on a call with folks on the other side of the world is truly breaking barriers. This has been huge for me, especially if I have to do business review preparations.

Cons

Skype for Business has a few limitations, but they are big: 1. Dropped calls - This happens way too often. It is an absolute embarrassment when you are presenting your solution to the client, and you get dropped from the call due to connection issues 2-3 times in a 1 hour presentation. You can guess how the outcome of the call might have went... 2. Limited Connection - Seeing the red bars is nerve wracking. You know that you haven't been disconnected yet, but you know that the audience is having a hard time hearing your audio clearly, and you can't do anything about it! This is a helpless place to be, and Microsoft has to find better improvements to reduce this. In a given business work week, where I average 4-5 hours of Skype calls a day, I would say that 1 hour of that typically represents red limited connection. It happens too often...

January 2020

Chloe from University of Miami

Company Size: 10,000+ employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great for interviews, collaborations, and family

Skype for business allows ease of communication and knowledge transfer without having to fly yourself to talk to someone, ship something to show, or attempt to describe things over the phone. Skype is the ideal platform for all business relationships, and what many people don't recognize is the importance of skype in the sciences. Skype cuts down the geographical boundaries many scientists can only overcome during conferences and saves money researchers would otherwise have to spend shipping something to show collaborators.

Pros

Skype is by far the best software for this technological age especially since so much of how we interact is online. When I was being interviewed for graduate school, Skype was how I got my foot in the door talking to certain professors or how I was interviewed for an international research opportunity. Skype makes businesses no longer require booking expensive flights and hotels just for a one-hour meeting. Or when talking with collaborators and wanting to show them some unusual result, instead of shipping the sample or sending a picture, skype allows you to simultaneously talk about the result while analyzing it on the skype video. Finally, it is also a great tool to keep families connected, particularly the feature to have multiple people on a skype call at once so you can include the whole family. Another feature that is extremely useful is its screen sharing abilities to walk someone step-by-step through something on your own computer screen without trying to describe it to them or sending pictures of each step.

Cons

I do wish on phones that people did not have to be logged into skype in order to hear whether they have a skype call from someone. I would like it if skype worked similarly to facetime and notifies you on your phone regardless of being open.