Dashboard
Supported Operating System(s):
Web browser (OS agnostic)About VirtualPBX
VirtualPBX is a cloud-based phone solution that caters to all sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, virtual telephone numbers, auto attendant, customized greetings, and more.
In addition, VirtualPBX offers powerful features like call recording, CRM integration, email-to-fax, hot desking, ACD queues, and a free browser-based web phone.
Enterprise businesses can integrate with robust solutions like Zapier and Webhooks to tether their phone system to over 700+ business apps. VirtualPBX offers services on a monthly and annual subscription basis that includes 24/7 support 365 days/year via phone, email, and live chat.
22 Reviews of VirtualPBX
Average User Ratings
Overall
4.84 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2019
Christopher from Redfin Solutions, LLC
Verified Reviewer
Company Size: 2-10 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2019
A simple way to get a professional phone system for your business
Pros
We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.
Cons
The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.
January 2019
Jeff from Party Unlimited
Verified Reviewer
Company Size: 2-10 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
THE SUPPORT STAFFS WERE RELENTLESS
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support. she tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night. Other support staff has a personal touch and applies first aid along the way while working on support problems. True front line phone warriors.
Pros
sometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE.
Cons
there was absolutely nothing i did not like.
Response from VirtualPBX
Replied January 2019
Thanks for this great review! It made our day! We are very lucky to have such an exceptional support and services staff. If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.
March 2018
Dany from LifeSource Adventist Fellowship
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
Started using a VoiP system a few years ago and we've been very happy with it.
Pros
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company.
Cons
As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch.
Response from VirtualPBX
Replied January 2019
Hi Dany, your review made our day! We love hearing that Dash Plans allows you to turn any location into your "virtual office". If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.
April 2020
Venu from Rapidleo Private limited
Verified Reviewer
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2020
Amazing customer service
Pros
The customer service I recieved was excellent. The person I spoke to was able to quickly identify the problem and help me solve it.
Cons
There were no cons as far as I could tell
Response from VirtualPBX
Replied April 2020
Thank you Venu! We are truly grateful to have you as a customer! Stay safe and stay connected.
March 2019
Dan from Piece by Piece Moving and Storage
Verified Reviewer
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Technology no small business should be without!
24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience.
Pros
It literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business.
Cons
Very infrequently, the calls we need to be recorded don't not work
