Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Setting up Vonage is easy and straightforward and the customer service is top tier.

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

It worked OK but it wasn't great. I switched away and probably would not return.

It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place.

The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

I haven't found anything that I don't like yet.

Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

My experience with Vonage has been good. No major glitch that i found while working on Vonage.

Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!

The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!

Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Overall, Vonage provides a distinct business calling experience that is unrivaled by any other software in its pricing range. Vonage's benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time.

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Vonage's apps for computers and phones makes it a seamless extension of my business.

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient.

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

1. Easy to understand and work with. 2. Cost Effective plans. 3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful 4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers. 5. It is available on web as well on phone, hence it has extended accessiblity 6. The extensions available in Vonage helps one to take the call and call anyone, anywhere. 7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay 8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

I love Vonage's feature set, from being able to text(Although I cant attach or be sent attached items), to the history feature is great for checking for previous calls and the reporting capabilities allows for productivity of employees.

What I like most about Vonage Business is its versatility in the business environment which allows for varied features! It allows any of our employees to work from home yet appear as if they are in the office.

The software's quality is very dependent on the broadband speed that it is connected to. It requires at a minimum at least 200 gigabit pipe line for it to function well...be advised there are some hiccups that happen but they are few and far between.

We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets.

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

Our company uses Vonage daily. We are all remote workers, and we can make/answer calls either at our computers or have calls forwarded to our cell phones. This feature is amazing. Voicemail is also accessed via phone or computer. Overall sound quality is excellent.

The setup is quite easy, adding users and additional extensions is very easy on the Dashboard. There are lots of features to customize the virtual receptionist and the flow of calls (forwarding, voicemail, how many rings, etc.)

You are locked in for a year once you setup and pay for an extension. Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it happening very often. There are lots of other features, but some are add-ons for more money.

I’ve been using vonage for my business for the past 6 years. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States. I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you. I love em. Vonage is here to stay.

No cons at all. No kidding. Why must I have one? I can’t think of one....yet

Absolutely the worst service out there. This company is just so horrible to deal with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs. I would highly recommend potential customers to do their due diligence before going with Vonage. If you have a technical issue of any kind, know that you will NEVER, EVER GET A LIVE AGENT ON THE PHONE. It is ALL by chat and they are extremely POORLY trained and just give canned responses.

add on phone numbers were convenient. Price was Ok.

my caller ID will not update and I cannot get the issue escalated.

I was looking initially for an inbound number for the business, different from my personal mobile number. I looked at virtual numbers, but Vonage, with it's option at just £9/month offered everything plus more. I now have a completely separate work phone system with excellent call management options, and also have Vonage's own version of Zoom included (not fully tested that yet). I think it offers great value and can be upgraded as needed as the company grows.

Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included.

Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward.

The service works excellent and is a great price. The account administration software is easy to understand and use. THey have made updates to make even easier to use and I like it.

The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save

In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know.

As a small business we had the advantage of using features that Vonage provided such as a mobile app and advanced business features, like call transfer and conference calling. In fact, the help and support provided by Vonage during times of trouble through email and phone support was good.

Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates.

There is nothing major to report, but sometimes, the call quality has been quite low or intermittent.

There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully. We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor [SENSITIVE CONTENT HIDDEN] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer.

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Porting process, customer service, customer support