I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

Over the experience was average, nothing too difficult, nothing super amazing.

Setting up various queues was very easy to do, the entire setup portion is very user friendly.

Reporting was very lacking and difficult to work in

Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

When someone calls in, MXIE makes it easy for our Administrative Assistant to see who’s available within the office and can easily send calls through to our sales pit or whoever the incoming call is for. Easy to message someone to say so and so is on the line; I’m sending them through to you!

Great product. Make communicating within the office very easy. The instant messaging is great!

I’m not sure I have anything negative to say or that there’s any features I like any less.