Zoey

RATING:

4.2

(22)

About Zoey

Zoey is a SaaS-based B2B eCommerce solution for small and medium-sized businesses that allows wholesalers, franchisers and distributors to capture orders anytime, anywhere on any device. The solution works in three parts: Zoey App is an iOS/iPad and Android app that allows a sales team to look up product information (including images), customer-specific pricing, and create orders and quotes. Zoey Web lets buyers sign on to place orders based on customer-specific catalog and pricing, shipping and billing (including the ability to offer net terms), and track or reorder based on previously placed orders, including orders placed by your team. Zoey Admin lets a seller create and manage products, customer and order data, and also manage business logic and design all from o...
Zoey site search

Zoey Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Zoey

1 - 5 of 22 Reviews

User Profile

Sandra

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Absolutely the best!

PROS

Zoey is an amazing eCommerce platform! It makes it a breeze for merchants to run successfully a store with no in-house developer! Nice and Clean admin interface. It's intuitive and easy to use which allows you to get up and running your store very quickly. Out of the box Zoey comes with a lot of goodies every merchant is craving on - a great drag & drop design editor; advanced international tools: multi-languages store, easy translations; optimised checkout; abandoned carts recovery; gift cards; advanced analytics like Glew which provides useful insights to make decisions about how to grow; a bunch of pre-integrated apps for personalized shopping experiences, email marketing, inventory management, GDPR and so much more... They have great Wholesale/B2B tools too - Although I'm not selling to B2B - as a Multi-brand retailer I found out it's perfect to use them to run Private Sales. Zoey's support team with their unforeseen valuable knowledge and fast response is absolutely incredible. They have a community too where you can ask questions or request new features or apps (spoiler: you'll find me inside - ready to help out :) ) Oh, and last but not least you don't have to worry about Security or Hosting - all is managed behind the scenes for you. The store can handle large traffic and is always 100% uptime, plus it has a speedy loading time. It's a real labor of love for the team to build an eCommerce platform that empowers merchants to run a profitable business!

CONS

Nothing worth mentioning - the platform isn't a one-and-done effort and Zoey really keeps it up by doing constant enhancements.

sean

Renewables & Environment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Similar to Magento, but better!

Zoey is easy to jump into, thanks to intuitive design, thorough support docs, and very responsive customer service.

PROS

Being able to attach and unattach product attributes and pick where they appear on category and product pages is great. I was on Magento 1 before, and that was much less flexible.

CONS

The only real area Zoey falls short is in the number of third party apps that can be integrated.

Reason for choosing Zoey

All-in one product database, CMS, and web hosting at a great price.

Reasons for switching to Zoey

Magento 1 support was ending...and I also found Magento cumbersome and inaccessible to non-Magento developers.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2018

Great stuff with some essentials missing

Overall its a good tool.

PROS

Zoey was real easy to use to get our online store up and running. The integration with Google is also very nice.

CONS

Zoey lacks some functions like being able to send out emails in lists. It would be nice to have more templates for emails as well that are not just html.

User Profile

Fatima

Verified reviewer

Real Estate, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Zoey takes you to B2B commerce

Zoey is an excellent B2B commerce tool planned for all those companies that require to offer stable and continuous services to their customers, Zoey has a lot of benefits that help companies to operate in a simple way making the processes much more productive, it also offers some B2C features, so that users can make simple movements in their orders.

PROS

The capabilities offered by the tool to design are excellent, our products are well managed with accurate information so that customers can have all the necessary data before making their purchase. With Zoey we do not require an in-house developer as we have all the steps to create a successful store. The flexibility and scalability of the tool certainly generates a lot of peace of mind in our company. A very special tool, recommended to any company that needs to expose its market in a different way with all the B2B and sometimes B2C functions, managing to capture a large number of customers and allowing them comfort when placing or modifying their orders, although with a less than good customer service, however, the tool manages to help all companies as long as it is implemented in the right way.

CONS

The customer service should be much better for how good the tool is, we would like to talk directly with a support agent that can help us with immediate solutions instead of sending an email that sometimes takes days to receive a response, the time lost in those lapses make us lose a lot of money. Other than that the tool does its job and offers great benefits to the company.

Nicole

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Zoey Review

Zoey is helping our because become modernized and compatible with desktop, tablet and mobile, which is something we required when decided to build out our new website. We also we really the shopping portion of it and the ease. I think the one thing that is so crucial to this software is the support team, they are amazing and always have an answer. You should really incorporate being able to call :)

PROS

One thing I really like about this software is the design aspect. For someone who doesn't have a huge background in coding, this software really helps. But it doesn't take out the coding aspect completely which I like because I can still learn more everyday.

CONS

My least favorite about this software is there sometimes is little details that can easily be missed if you don't know about them that can throw off your entire layout. Thankful Zoey support is so awesome so it really hasn't been that much of an issue. I also think the support documents can be difficult to find your issue in, most of the time I don't even bother and will just open a ticket.