Katabat is a cloud-based workflow management solution that enables users to automate manual operational processes into workflows. It covers marketing content workflows and complaint management workflows. It can be useful in various departments such as marketing, customer service, collections, recovery and agency management
Katabat for marketing automation enables users to create and define marketing workflows and automated processes with trigger-specific events, such as new customer onboarding, anniversary emails and more. The solution can also be used to gather data to measure customer satisfaction or upselling a product.
With Katabat, users can automate and standardize the complaint management process. Users can create automated workflows based on operational procedures, without requiring IT involvement. Customers can initiate complaints via the self-service customer portal, or over email or telephone, and users can create a workflow to routing tasks to the specialists.
I've found the team at Katabat to be extremely responsive, friendly, and professional. They've been excellent partners and I'd be pleased to recommend their services.
I liked that you could run multiple strategies side-by-side independently from each other. Many other applications on the market allow only a single waterfall treatment. Katabat lets you run as many as suits your needs, making it very flexible.
There isn't anything I didn't like, but there probably is some opportunity to improve basic reporting.
Tyler from Genworth
One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.
The entire process could not have been smoother. From the writing of the business requirements, testing, training, implementation, on going support, troubleshooting, IT, everything was extremely efficient and effective. The post roll out support was second to none. The Relationship Manager was always available and readily willing to assist in any way, but he was not the only one. Everyone from the President to the trainers made me feel like I was the only customer on the books.
The only drawback was one my Company's side. They did not tap into the true potential of the product and all the services they provided.
Kelly from RBS Citizens
Employees number: 10,000+ employees
Reduction in loss rates, operational costs, errors. Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.
Straightforward integration with multiple legacy systems and easy for operators, analysts and agents to learn and ramp up to produce results. Powerful strategy engine that works across the customer life cycle. As a top 20 mortgage lender/servicer, compliance was an important factor in our decision to purchase and the platform delivered on each challenging requirement we presented.
Not necessarily a bad thing, but the platform is incredibly powerful. This means strategists and operators need to challenge themselves to not just do what they always done. The power of the platform is using it to also test new ideas.
Jamie from TD Bank
Employees number: 10,000+ employees
Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.
The product is highly adaptable, but easy to use. The easy of use does not limit the potential and power of the solution, most notable, the strategy engine.
Katabat only con is on the roadmap, which is WCAG AA+ standard. The continual releases of features always proactively addresses the need of features as the industry evolves.
Vilay from Best Asia Financial
Employees number: 2-10 employees
Gaining Time. Manage better humanitaire resources. Instant support.
Efficient bridge between Collection and CRM solutions. Responsive after sale service. Competitive flat fee
Too much solutions for non experienced user. Implementation fees are high but negotiabable based on business volume
Syed from Executive Legal
I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.
None that I came across in my time using the software from both my front line staff as well as team management.
Adam from Flexigroup
I have implemented this system in 2 large consumer leading environments, and its ability to drive efficiency through automated and customized contact strategies are the best I have seen. The workflow design capability is second to none and alloy process you to control any process end to end across multiple touch points and teams.