# 18 Best Remote Support Software - 2026 Reviews & Pricing > Find the best Remote Support Software for your organization. Compare top Remote Support Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/remote-support/ --- [Home](https://www.softwareadvice.com/) / Remote Support Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Remote Support Software of 2026 Updated July 22, 2026 Written by [Laura Burgess](https://www.softwareadvice.com/resources/author/laura-burgess/) Content Analyst On this page - All Software - Software Advice FrontRunners - Buyer's Guide - Frequently Asked Questions - Popular Comparisons Remote support software helps IT and support teams access, troubleshoot, and resolve issues on remote devices. With 75+ products, each built for different team sizes, device types, and security needs, choosing the right one can be tricky. To help you narrow it down, I worked with our remote support software advisors to curate a list of recommended productsi and a list of highly-rated remote support software based on user reviews. For further information, [read my remote support buyer's guide.](https://www.softwareadvice.com/remote-support/#buyers-guide) ## Remote Support Software (137 products) Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: InvGate Service Management 4.62 [(108)](https://www.softwareadvice.com/crm/invgate-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.... [Read more](https://www.softwareadvice.com/crm/invgate-profile/) ### Best rated features: IT Asset Management 5.0 SSL Security 5.0 Problem Management 5.0 Help Desk Management 5.0 [See all features](https://www.softwareadvice.com/crm/invgate-profile/#key-features) ### Starter $17.00/year Up to 5 agents; $999 billed annually ### Pro $40.00/year From 6-50 agents ### Enterprise Custom Pricing available upon request Unlimited agents [See full pricing details](https://www.softwareadvice.com/crm/invgate-profile/#pricing-and-plans) ### Product: FixMe.IT FrontRunner 2026 4.76 [(389)](https://www.softwareadvice.com/crm/fixme-it-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more. FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.... [Read more](https://www.softwareadvice.com/crm/fixme-it-profile/) ### Best rated features: Two-Factor Authentication 5.0 Reporting & Statistics 5.0 SSL Security 5.0 Unattended Access 5.0 ### Worst rated features: Compliance Management 3.0 Customizable Reports 3.0 Real-Time Notifications 4.0 [See all features](https://www.softwareadvice.com/crm/fixme-it-profile/#key-features) ### Monthly $39.00/month Discounted prices are available for annual billing. ### Annual $390.00/year [See full pricing details](https://www.softwareadvice.com/crm/fixme-it-profile/#pricing-and-plans) ### Product: GoToMyPC [GoToMyPC](https://www.softwareadvice.com/remote-support/gotomypc-profile/) FrontRunner 2026 4.82 [(588)](https://www.softwareadvice.com/remote-support/gotomypc-profile/reviews/) Best for:Secure Login ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary GoToMyPC is a remote access solution that enables businesses to access and share data across multiple devices such as desktops and mobile phones. Professionals can invite guests to work on specific projects and track sessions based on time taken, type or origin. GoToMyPC helps businesses gain visibility into multiple screens, manage user permissions and create shortcuts to quickly access files. The drag-and-drop interface helps professionals transfer and organize documents across devices. Additionally, it helps businesses secure and encrypt critical data using 128-bit Advanced Encryption Standard (AES) measures. GoToMyPC comes with an application programming interface (API), which allows administrators to connect the system with various third-party IT applications. It provides mobile applications for Android and iOS devices, enabling users to view emails and manage security configurations even from remote locations. The solution is available on a monthly basis and support is extended via documentation, FAQs and other online measures.... [Read more](https://www.softwareadvice.com/remote-support/gotomypc-profile/) ### What users love - User-friendly and intuitive design - Full office connectivity remotely - Access desktops from anywhere ### To take in mind - Expensive for small businesses - Limited multi-monitor support - Dependent on internet stability ### Best rated features: User Management 5.0 Performance Metrics 5.0 Projections 5.0 Secure Login 4.9 ### Worst rated features: Multiple User Accounts 3.0 Session Transfer 3.3 Print Management 4.0 [See all features](https://www.softwareadvice.com/remote-support/gotomypc-profile/#key-features) ### Personal $35.00/month The plan allows access to 1 user only and is billed annually. ### Pro $33.00/month The plan allows access to 2-50 users and is billed annually. It has all features of the personal plan.... [Read more](https://www.softwareadvice.com/remote-support/gotomypc-profile/#pricing-and-plans) ### Corporate $28.00/month The plan allows 5+ users and is billed annually. It has all the features of the personal and pro plans.... [Read more](https://www.softwareadvice.com/remote-support/gotomypc-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/remote-support/gotomypc-profile/#pricing-and-plans) ### Product: Zoho Assist [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) FrontRunner 2026 4.73 [(1460)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others. With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist. Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.... [Read more](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) ### What users love - Reliable support and workflow efficiency - Flexible and affordable pricing options - Efficient and flexible remote management ### To take in mind - Unstable and complex connection process - Occasional lag and slow sessions - Complex setup and admin challenges ### Best rated features: Screen Capture 5.0 Multi-Participant Screen Sharing 5.0 Alerts/Notifications 5.0 Mobile Screen Sharing 5.0 [See all features](https://www.softwareadvice.com/help-desk/zoho-assist-profile/#key-features) ### Standard ₹480.00/month This plan is suitable for 1 technician ### Professional ₹720.00/month 1 technician ### Enterprise ₹1,120.00/month 1 technician [See full pricing details](https://www.softwareadvice.com/help-desk/zoho-assist-profile/#pricing-and-plans) ### Product: dualmon [dualmon](https://www.softwareadvice.com/remote-support/dualmon-profile/) FrontRunner 2026 4.86 [(287)](https://www.softwareadvice.com/remote-support/dualmon-profile/reviews/) Best for:Remote Access/Control ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options. dualmon features direct file transfer, which enables users to transfer files and software patches. The product also offers multi-session support, which allows users to connect with several computers at one time. dualmon’s instant messaging feature allows users to initiate chat sessions with other online users. The solution also includes live presentation, so users can provide online demos and training to the customers. dualmon is available in two different pricing plans, and pricing varies based on number of computers. The vendor offers online support and a knowledge base.... [Read more](https://www.softwareadvice.com/remote-support/dualmon-profile/) ### Best rated features: Remote Access/Control 5.0 Troubleshooting 5.0 Real-Time Chat 5.0 Screen Sharing 5.0 ### Worst rated features: Customizable Branding 3.0 Reporting/Analytics 3.0 [See all features](https://www.softwareadvice.com/remote-support/dualmon-profile/#key-features) ### Pro $19.00/year Up to 5 Computers ### Enterprise $99.00/year Up to 1000 computers ### Assist $99.00/year [See full pricing details](https://www.softwareadvice.com/remote-support/dualmon-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/remote-support/?page=2)[3](https://www.softwareadvice.com/remote-support/?page=3)[4](https://www.softwareadvice.com/remote-support/?page=4)[5](https://www.softwareadvice.com/remote-support/?page=5)[6](https://www.softwareadvice.com/remote-support/?page=6)[7](https://www.softwareadvice.com/remote-support/?page=7) ### Software Advice FrontRunners 2026 Software Average Score Pricing Info Zoho Assist 4.73 ([1460](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/)) 93/100 Best for Usability AnyDesk 4.61 ([1787](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/)) 89/100 Best for Quick Implementation RemotePC 4.68 ([583](https://www.softwareadvice.com/help-desk/remotepc-profile/reviews/)) 89/100 Most Used by Computer Software Splashtop 4.73 ([734](https://www.softwareadvice.com/remote-support/splashtop-profile/reviews/)) 88/100 Highly Rated for Mobile app GoToMyPC 4.82 ([588](https://www.softwareadvice.com/remote-support/gotomypc-profile/reviews/)) 87/100 Most Rated for SMBs Atera 4.54 ([449](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)) 86/100 Best for User Interface NinjaOne 4.74 ([294](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)) 86/100 Highly Rated for Automation ScreenConnect 4.68 ([1899](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/)) 85/100 Most Used by Information Technology and Services Pulseway 4.68 ([310](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/)) 84/100 Best for Seamless Upgrades dualmon 4.86 ([287](https://www.softwareadvice.com/remote-support/dualmon-profile/reviews/)) 83/100 Best for Customer Satisfaction Zoho Assist 4.73 ([1460](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/)) Average Score: 93/100 AnyDesk 4.61 ([1787](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/)) Average Score: 89/100 RemotePC 4.68 ([583](https://www.softwareadvice.com/help-desk/remotepc-profile/reviews/)) Average Score: 89/100 Splashtop 4.73 ([734](https://www.softwareadvice.com/remote-support/splashtop-profile/reviews/)) Average Score: 88/100 GoToMyPC 4.82 ([588](https://www.softwareadvice.com/remote-support/gotomypc-profile/reviews/)) Average Score: 87/100 Atera 4.54 ([449](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)) Average Score: 86/100 NinjaOne 4.74 ([294](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)) Average Score: 86/100 ScreenConnect 4.68 ([1899](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/)) Average Score: 85/100 Pulseway 4.68 ([310](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/)) Average Score: 84/100 dualmon 4.86 ([287](https://www.softwareadvice.com/remote-support/dualmon-profile/reviews/)) Average Score: 83/100 How We Selected This Software List 69,193Verified Reviews 55+Software Advisors on staff Recent & Relevantreviews selection Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. Get a software list tailored to your industry and business needs in 15 minutes ## Best for Usability ### [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) **4.7** ([1460 reviews](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/)) Average score: 93/100 Average Score: 93/100 Pros: cost-effectiveness and value unattended access functionality Cons: user onboarding and session initiation difficulty advanced features availability and limitations Pricing: Starting at ₹480.00 per month Why we chose this: Of the products listed on our FrontRunners report, Zoho Assist is the highest rated for its usability out of the most popular tools. Who should use this: Zoho Assist is best for organizations prioritizing usability in remote support and access, including IT teams and SMBs seeking an intuitive experience. Our reviewers say its user-friendly interface, quick setup, and features like unattended access and seamless cross-platform support make onboarding and daily use efficient and straightforward. - Reviewers Perspective "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue, I can hop on and do some real time training and show them how to resolve an issue." AY Aaron Young Director of IT Used for 2+ years We analyzed 646 verified user reviews for Zoho Assist to find out what actual users really think. **Customer Support** IT leaders rely on Zoho Assist’s support team for fast issue resolution and real-time collaboration. The platform’s support enables efficient workflows and professional client service. **Remote Access** Technicians connect to remote machines for troubleshooting and device management. Features like unattended access and session recording support efficient support across operating systems. **Ease of Use** Staff implement and navigate Zoho Assist with ease. The intuitive interface allows both support staff and end users to perform essential tasks without extensive onboarding. - Key Features Zoho Assist's score Category average Access Controls/Permissions 4.69 4.54 category average Remote Access/Control 4.79 4.72 category average - Screenshots ## Best for Quick Implementation ### [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) **4.6** ([1787 reviews](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/)) Average score: 89/100 Average Score: 89/100 Pros: efficient file transfer between devices easy and intuitive user interface Cons: laggy or slow performance requires stable internet connection Pricing: Starting at €22.90 per month Why we chose this: AnyDesk is the most requested by users for quick implementation out of the most popular tools. Who should use this: AnyDesk is best for businesses needing quick implementation of remote access, especially those with distributed teams or frequent support needs. Our reviewers point out that setup is fast and effortless, with minimal configuration, allowing users to connect and resolve issues rapidly without technical hurdles. - Reviewers Perspective "A secure, reliable, easy-to-use remote control application with many shared features, excellent for remote workers and troubleshooting technical issues." MC Marco Cortez Galvez Pre Litigation Legal Assistant Used for 6-12 months We analyzed 764 verified user reviews for AnyDesk to find out what actual users really think. **Remote Access** Teams connect to devices across operating systems for troubleshooting and collaboration. Unattended access and Wake-on-LAN support streamline remote work and technical support. **Setup** Administrators deploy AnyDesk quickly using a lightweight, portable application. This enables fast support sessions and reduces technical barriers for users with limited experience. **Ease of Use** Staff navigate AnyDesk’s interface with minimal training. The clear design helps both technical and non-technical users manage remote sessions and support tasks efficiently. - Key Features AnyDesk's score Category average Access Controls/Permissions 4.53 4.54 category average Remote Access/Control 4.75 4.72 category average Single Sign On 4.67 4.81 category average - Screenshots ## Most Used by Computer Software ### [RemotePC](https://www.softwareadvice.com/help-desk/remotepc-profile/) **4.7** ([583 reviews](https://www.softwareadvice.com/help-desk/remotepc-profile/reviews/)) Average score: 89/100 Average Score: 89/100 Pros: easy remote access from anywhere user-friendly and intuitive interface Cons: screen resolution and display quality issues poor customer support quality Pricing: Starting at $29.50 per year Why we chose this: RemotePC is the most requested by users in computer software out of the most popular tools. Who should use this: RemotePC is most used by computer software professionals who require reliable, multi-platform remote access. Our reviewers say it is valued for its ease of use, flexible licensing, and features like multi-monitor support and mobile access, making it practical for both IT teams and end users. - Reviewers Perspective "RemotePC has been a valuable tool for both IT management and for end users to be able to work on church systems remotely." SM Scott McCollum IT Lead Used for 2+ years We analyzed 393 verified user reviews for RemotePC to find out what actual users really think. **Remote Access** Staff access office or home computers from any location to perform file transfers, remote printing, and desktop control. This supports productivity and flexibility for diverse teams. **Setup and Deployment** Organizations deploy RemotePC quickly across multiple computers with clear instructions. Flexible licensing and user-friendly onboarding make it suitable for both business and personal use. **Ease of Use** Users navigate RemotePC’s interface easily, regardless of technical experience. The design supports essential tasks like logging in and managing devices without a steep learning curve. - Key Features RemotePC's score Category average Access Controls/Permissions 4.64 4.54 category average Remote Access/Control 4.75 4.72 category average - Screenshots ## Highly Rated for Mobile app ### [Splashtop](https://www.softwareadvice.com/remote-support/splashtop-profile/) **4.7** ([734 reviews](https://www.softwareadvice.com/remote-support/splashtop-profile/reviews/)) Average score: 88/100 Average Score: 88/100 Pros: remote access for work from home remote support for clients Cons: lag and slow performance pricing and cost concerns Pricing: Starting at $6.00 per month Why we chose this: Of the products listed on our FrontRunners report, Splashtop is the highest rated for mobile app out of the most popular tools. Who should use this: Splashtop is highly rated for its mobile app, making it ideal for users who need to manage or support devices on the go. Our reviewers highlight the convenience and functionality of the mobile app, noting that it enables efficient remote control and support from smartphones and tablets. - Reviewers Perspective "Really like that it's light weight, not a resource hog, and gives us high quality resolution so that we can quickly and securely remotely manage endpoints." PA Paul Anderson IT Lead Used for 2+ years We analyzed 451 verified user reviews for Splashtop to find out what actual users really think. **Remote Access** IT teams manage computers and servers from any location using Splashtop’s fast connections and support for attended and unattended sessions. The platform enables secure, high-quality remote management. **Ease of Use** Administrators and end users deploy and operate Splashtop with minimal effort. The clear instructions and straightforward design make remote access accessible to all team members. **Performance and Speed** Support staff deliver responsive remote sessions, even on lower bandwidth. Adjustable quality settings and smooth video streaming help maintain productivity during demanding applications. - Key Features Splashtop's score Category average Access Controls/Permissions 4.75 4.54 category average Remote Access/Control 4.85 4.72 category average Single Sign On 5.0 4.81 category average - Screenshots ## Most Rated for SMBs ### [GoToMyPC](https://www.softwareadvice.com/remote-support/gotomypc-profile/) **4.8** ([588 reviews](https://www.softwareadvice.com/remote-support/gotomypc-profile/reviews/)) Average score: 87/100 Average Score: 87/100 Pros: flexibility to work from anywhere remote access to office computer Cons: high and increasing subscription cost frequent connection and login issues Pricing: Starting at $28.00 per month Why we chose this: Of the products listed on our FrontRunners report, GoToMyPC is the most requested by small businesses out of the most popular tools. Who should use this: GoToMyPC is most rated for SMBs seeking dependable remote access for daily business operations. Our reviewers say it provides reliable connectivity across devices, allowing users to work from anywhere as if they were in the office, with simple setup and consistent performance. - Reviewers Perspective "GoToMyPC gives me complete access to my office computer working remotely on my laptop from home, hotels while traveling or visiting family." SW Susan Wright Accounting Administrator Used for 2+ years We analyzed 462 verified user reviews for GoToMyPC to find out what actual users really think. **Remote Office Access** Employees access office computers remotely to use files and software as if on-site. This supports productivity and business continuity for distributed or traveling teams. **Remote Work** Organizations use GoToMyPC to enable remote work with secure access to multiple monitors and sensitive tasks. The platform helps maintain operations and reduce commuting. **Remote Computer Access** Users connect to desktops and servers from any device, supporting both business and personal needs. No file transfers or extra hardware are required for full system access. - Screenshots ## Best for User Interface ### [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** ([449 reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)) Average score: 86/100 Average Score: 86/100 Pros: cost-effective per technician pricing easy-to-use and intuitive interface Cons: unreliable remote access and connections high and confusing pricing Pricing: Starting at $129.00 per month Why we chose this: Atera is the highest rated for its user interface out of the most popular tools, based on our analysis of Remote Support products with the most market demand. Who should use this: Atera is best for users who value an intuitive user interface in IT management platforms, particularly MSPs and SMB IT teams. Our reviewers note that its clear, easy-to-navigate dashboard streamlines workflows and reduces the time needed for onboarding and daily management tasks. - Reviewers Perspective "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services." JD Jesse Dele Co-Founder Used for 1-2 years We analyzed 319 verified user reviews for Atera to find out what actual users really think. **Remote Access** Technicians connect instantly to client devices for support and issue resolution. The platform’s remote tools reduce on-site visits and support multiple operating systems. **Ticketing System** IT teams manage support requests from a single dashboard. Automation features and integration with other tools streamline workflows and improve audit and billing processes. **Remote Monitoring** Organizations monitor networks and devices remotely to identify and resolve issues before they escalate. The dashboard provides a centralized view, supporting distributed client bases. - Key Features Atera's score Category average Access Controls/Permissions 4.46 4.54 category average Remote Access/Control 4.58 4.72 category average - Screenshots ## Highly Rated for Automation ### [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** ([294 reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)) Average score: 86/100 Average Score: 86/100 Pros: responsive and knowledgeable customer support comprehensive device and endpoint management Cons: lack of feature completeness expensive pricing and confusing structure Pricing: Pricing available upon request Why we chose this: According to our user reviews, NinjaOne is the highest rated for automation out of the most popular tools. Who should use this: NinjaOne is highly rated for automation, making it a strong fit for IT teams and MSPs aiming to streamline routine management tasks. Our reviewers point out that its automation features for patching, scripting, and monitoring save significant time and enhance operational efficiency. - Reviewers Perspective "Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me." EK Eric Kobelski Owner Used for 1-2 years We analyzed 191 verified user reviews for NinjaOne to find out what actual users really think. **Customer Support** IT providers rely on NinjaOne’s support team for fast answers and clear solutions. This responsiveness helps reduce management stress and supports efficient service delivery. **Ease of Use** Teams accomplish IT tasks quickly with NinjaOne’s simple layout. Minimal training is needed, which helps new staff get up to speed and reduces time spent on routine management. **Script Management** IT administrators automate software installs and maintenance using NinjaOne’s script library. This streamlines repetitive tasks and supports efficient management across multiple devices. - Key Features NinjaOne's score Category average Access Controls/Permissions 4.13 4.54 category average Remote Access/Control 4.76 4.72 category average - Screenshots ## Most Used by Information Technology and Services ### [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) **4.7** ([1899 reviews](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/)) Average score: 85/100 Average Score: 85/100 Pros: unattended and persistent access multi-monitor and multi-device support Cons: confusing or unintuitive user interface frequent connection and stability issues Pricing: Starting at $30.00 per month Why we chose this: Of the products listed on our FrontRunners report, ScreenConnect is the most requested by users in information technology and services out of the most popular tools. Who should use this: ScreenConnect is most used by information technology and services professionals who require robust remote access and support. Our reviewers say it is valued for its flexible access controls, efficient troubleshooting tools, and ability to manage multiple endpoints seamlessly. - Reviewers Perspective "Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool" JB Jeremy Burroughs Network and System Engineer Used for 2+ years We analyzed 801 verified user reviews for ScreenConnect to find out what actual users really think. **Remote Access** IT teams use ScreenConnect to support, troubleshoot, and manage endpoints remotely. Multi-monitor support, backstage command execution, and cross-platform compatibility streamline operations and reduce on-site visits. **Performance and Speed** Support staff maintain reliable connections, even on low-bandwidth networks. Adjustable display quality and persistent sessions help deliver timely support, though performance may vary on certain platforms or with many endpoints. **Client Support** Organizations manage hundreds of client devices from a single console. Features like backstage access and command execution simplify troubleshooting and maintenance, supporting both ad hoc and ongoing support needs. - Key Features ScreenConnect's score Category average Access Controls/Permissions 4.42 4.54 category average Remote Access/Control 4.71 4.72 category average - Screenshots ## Best for Seamless Upgrades ### [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) **4.7** ([310 reviews](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/)) Average score: 84/100 Average Score: 84/100 Pros: mobile app remote management responsive and knowledgeable support Cons: remote control reliability and features pricing and licensing costs Pricing: Starting at $44.00 per year Why we chose this: In our analysis of Remote Support products with the most market demand, Pulseway is the most requested by users for seamless upgrades out of the most popular tools. Who should use this: Pulseway is best for businesses seeking seamless upgrades and efficient remote monitoring, especially those with mobile-first IT teams. Our reviewers highlight the ease of managing upgrades and the convenience of mobile access, which enables proactive system management from anywhere. - Reviewers Perspective "The mobile app is a real lifesaver, I can check alerts or even reboot the system and push updates when I am out of the office." BL Byron Lemus Serrano Software Developer Used for 6-12 months We analyzed 204 verified user reviews for Pulseway to find out what actual users really think. **Customer Support** You can expect Pulseway’s customer support to address technical questions and onboarding needs promptly. In IT and software environments, the team’s proactive guidance and training help maximize platform use and resolve issues efficiently. **Remote Monitoring** Teams monitor IT systems remotely using Pulseway’s real-time alerts and device management tools. This supports proactive IT operations, enabling quick response to system events without being on-site. **Mobile App** IT managers use the Pulseway mobile app to oversee infrastructure and receive instant alerts. The app’s design enables remote administrative tasks, supporting uninterrupted workflows from any location. - Key Features Pulseway's score Category average Access Controls/Permissions 4.75 4.54 category average Remote Access/Control 4.53 4.72 category average - Screenshots ## Best for Customer Satisfaction ### [dualmon](https://www.softwareadvice.com/remote-support/dualmon-profile/) **4.9** ([287 reviews](https://www.softwareadvice.com/remote-support/dualmon-profile/reviews/)) Average score: 83/100 Average Score: 83/100 Pros: ease of use and setup affordable pricing and value Cons: slow or laggy remote connection difficult setup for non-tech users Pricing: Starting at $19.00 per year Why we chose this: According to our user reviews, dualmon is the highest rated for customer satisfaction out of the most popular tools. Who should use this: dualmon is best for customer satisfaction, appealing to SMBs and IT providers who prioritize responsive support and ease of use. Our reviewers say it offers reliable remote access, straightforward setup, and helpful customer service, resulting in positive experiences for both admins and end users. - Reviewers Perspective "We use this to remote to PC's for working on them and fixing issues, we have one person who works from home using it, she prefers it over the vpn setup." JL James Lewis IT Manager Used for 2+ years We analyzed 218 verified user reviews for dualmon to find out what actual users really think. **Remote Access** IT managers use dualmon to access and support computers without requiring pre-installed software. This flexibility supports troubleshooting and daily work from any location. **Customer Support** Support staff resolve onboarding and troubleshooting issues efficiently. The team listens to feedback and implements changes, ensuring smooth experiences for both end users and admins. **Setup and Deployment** Organizations deploy dualmon across multiple computers with minimal disruption. The clean interface and straightforward setup process enable both technical and non-technical staff to get started easily. - Key Features dualmon's score Category average Access Controls/Permissions 4.83 4.54 category average Remote Access/Control 5.0 4.72 category average - Screenshots ### [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) **4.6** ([11630 reviews](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/)) Average score: 81/100 Average Score: 81/100 Pros: secure remote access and control remote troubleshooting and IT support Cons: high and inflexible pricing frequent connection and stability issues Pricing: Starting at $24.90 per month - Reviewers Perspective "TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support." CT Cameron Thompson IT Service Desk Analyst Used for 2+ years We analyzed 942 verified user reviews for TeamViewer ONE to find out what actual users really think. **Remote Access** Users rely on TeamViewer to securely and quickly access work devices, troubleshoot IT issues, and provide remote support from any location. The platform connects across different operating systems, offers advanced features like screen switching and remote input disabling, and facilitates communication during support sessions. This streamlines remote work and reduces travel needs for IT and business teams. **Security and Access Control** TeamViewer’s security measures include end-to-end encryption, two-factor authentication, and unique session credentials. Businesses manage access via temporary or permanent passwords, account-based device management, and customizable permissions, supporting both attended and unattended access scenarios. **Ease of Use** TeamViewer’s interface is designed for quick setup and navigation, allowing even non-technical staff to connect and assist others efficiently. Organizations benefit from minimal training requirements and streamlined device management, supporting fast onboarding and daily remote support. - Key Features TeamViewer ONE's score Category average Access Controls/Permissions 4.54 4.54 category average Remote Access/Control 4.74 4.72 category average Single Sign On 5.0 4.81 category average - Screenshots ### [Iperius Remote](https://www.softwareadvice.com/remote-support/iperius-remote-profile/) **4.3** ([228 reviews](https://www.softwareadvice.com/remote-support/iperius-remote-profile/reviews/)) Average score: 79/100 Average Score: 79/100 Pros: positive user experience and satisfaction ease of use and setup Cons: pricing and cost concerns connection stability and reliability Pricing: Starting at €8.39 per month - Reviewers Perspective "I have been using Iperius Remote for several months to support customers remotely and it has always allowed me to work without major problems." PG Paolo Gentili software developer Used for 6-12 months We analyzed 148 verified user reviews for Iperius Remote to find out what actual users really think. **Remote Access** Iperius Remote supports access and management of computers from any location, with secure connections and compatibility across platforms. IT support and customer service teams use it for unattended access, remote printing, and screen sharing. **Client Support** IT operators and clients benefit from straightforward remote support processes, with responsive customer service and intervention reports. The software is easy for both operators and clients to use, streamlining support delivery. **Ease of Use** Iperius Remote’s installation and interface are designed for users with limited technical experience. Quick download and minimal setup steps make it suitable for organizations with diverse technical backgrounds. - Key Features Iperius Remote's score Category average Access Controls/Permissions 4.24 4.54 category average Remote Access/Control 4.33 4.72 category average - Screenshots ### [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/) **4.7** ([779 reviews](https://www.softwareadvice.com/screen-sharing/isl-online-profile/reviews/)) Average score: 79/100 Average Score: 79/100 Pros: ease of use and setup strong security and privacy features Cons: difficult macos and ios integration high cost for licenses and sessions Pricing: Starting at $16.90 per month - Reviewers Perspective "The remote access is fast and reliable, and the ability to connect to users without requiring them to install anything was a huge time-saver." PR Patrik Rebrica System administrator Used for 6-12 months We analyzed 472 verified user reviews for ISL Light to find out what actual users really think. **Ease of Use** ISL Light’s design enables technicians and end users to start sessions and access features with little to no training. The user-friendly interface streamlines daily support tasks for organizations with varying technical backgrounds. **Remote Access** ISL Light provides seamless remote access across operating systems, supporting unattended access and administrative control. IT teams resolve issues quickly and minimize on-site visits, maintaining productivity from any location. **User Administration** Businesses organize user groups, assign permissions, and set up unattended access using ISL Light’s administrative tools. While the platform streamlines many tasks, some aspects of user management—especially on Mac—may require additional steps. - Key Features ISL Light's score Category average Access Controls/Permissions 4.48 4.54 category average Remote Access/Control 4.78 4.72 category average Single Sign On 4.75 4.81 category average - Screenshots ### [ManageEngine Remote Access Plus](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/) **4.6** ([62 reviews](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/#reviews)) Average score: 77/100 Average Score: 77/100 Pros: comprehensive remote management tools user-friendly interface Cons: indirect connection requirement agent responsiveness problems Pricing: Starting at $10.00 per month - Reviewers Perspective "ManageEngine Remote Access Plus is a solid, cost‑effective solution for day‑to‑day remote IT support and administration" JS Jaya Shanker IT Security Used for 1-2 years We analyzed 8 verified user reviews for ManageEngine Remote Access Plus to find out what actual users really think. - Key Features ManageEngine Remote Access Plus's score Category average Access Controls/Permissions 4.90 4.54 category average Remote Access/Control 4.78 4.72 category average - Screenshots ### [SetMe](https://www.softwareadvice.com/remote-support/setme-profile/) **4.7** ([41 reviews](https://www.softwareadvice.com/remote-support/setme-profile/reviews/)) Average score: 77/100 Average Score: 77/100 Pros: affordable and competitive pricing reliable and stable connections Cons: lack of macos and mobile support frequent and disruptive software updates Pricing: Starting at $39.00 per month - Reviewers Perspective "It gives us the ability to reach out and login as long as the pc is on and connected to the internet so we can support after hours if needed." KH Keith Hontz Sr. Systems and Network Manager Used for 1-2 years We analyzed 41 verified user reviews for SetMe to find out what actual users really think. - Key Features SetMe's score Category average Access Controls/Permissions 4.67 4.54 category average Remote Access/Control 4.74 4.72 category average - Screenshots ### [RealVNC Connect](https://www.softwareadvice.com/help-desk/vnc-connect-profile/) **4.4** ([167 reviews](https://www.softwareadvice.com/help-desk/vnc-connect-profile/reviews/)) Average score: 76/100 Average Score: 76/100 Pros: user-friendly interface easy remote access setup Cons: lag, latency, and performance issues security vulnerabilities and concerns Pricing: Starting at $8.25 per month - Reviewers Perspective "The software is currently working correctly, as we needed to access remote PCs without being connected to the Internet (VPNs), and the product meets our needs." AO Andres Ortega Responsable Sistemas de Control Used for 1-2 years We analyzed 143 verified user reviews for RealVNC Connect to find out what actual users really think. **Setup** Organizations deploy RealVNC Connect with a simple installation process for both server and viewer components. Lightweight installation files and intuitive configuration support fast rollout across multiple devices. **Customer Support** RealVNC Connect’s support team responds quickly to inquiries and provides effective solutions. This helps organizations resolve technical issues efficiently and deliver better support to their own clients or staff. **File Transfer** Teams use RealVNC Connect’s file transfer features to share documents and collaborate during remote sessions. Copy-paste and direct file sending support technical support and teamwork without extra steps. - Key Features RealVNC Connect's score Category average Access Controls/Permissions 4.29 4.54 category average Remote Access/Control 4.64 4.72 category average Single Sign On 4.0 4.81 category average - Screenshots ### [FixMe.IT](https://www.softwareadvice.com/crm/fixme-it-profile/) **4.8** ([389 reviews](https://www.softwareadvice.com/crm/fixme-it-profile/reviews/)) Average score: 75/100 Average Score: 75/100 Pros: remote desktop control unattended remote access Cons: lack of mac os support connection instability and lag Pricing: Starting at $39.00 per month - Reviewers Perspective "IT has been a great addition to the company I work at, as installing it is just a matter of running the executable, and accessing a computer is just a matter of clicking "Connect."" KC Kevin Castellanos IT Intern Used for 1-2 years We analyzed 278 verified user reviews for FixMe.IT to find out what actual users really think. **Client Support** FixMe.IT enables remote support with a straightforward installation and easy connection process. IT teams can connect from any location, manage multiple client sessions, and provide support without disrupting client workflows. **Ease of Use** The intuitive interface and lightweight design allow both technical and non-technical staff to use FixMe.IT productively. New users can be trained quickly, and managing multiple systems is efficient for IT support operations. **Unattended Access** IT departments deploy unattended clients for ongoing support and maintenance, organizing endpoints by business group. This feature enables after-hours troubleshooting and remote management without requiring client presence. - Key Features FixMe.IT's score Category average Access Controls/Permissions 4.60 4.54 category average Remote Access/Control 4.91 4.72 category average - Screenshots ### [TSPlus](https://www.softwareadvice.com/remote-support/tsplus-profile/) **4.9** ([50 reviews](https://www.softwareadvice.com/remote-support/tsplus-profile/reviews/)) Average score: 75/100 Average Score: 75/100 Pros: responsive and helpful support team easy installation and setup Cons: cumbersome license management process unreliable universal printer functionality Pricing: Starting at $14.50 one time - Reviewers Perspective "The response time on my ticket was extremely fast, and they even had two technicians join the support session" GL George Lambrinos IT Manager Used for 1-2 years We analyzed 42 verified user reviews for TSPlus to find out what actual users really think. **Customer Support** TSPlus customer support resolves tickets quickly, often with multiple technicians collaborating on a single issue. Clear communication and technical expertise help IT managers address both minor and complex problems efficiently. **Setup** TSPlus is ready to use out of the box, with installation and configuration completed quickly. The user-friendly design and clear options simplify both initial setup and ongoing configuration, supporting rapid deployment in varied business environments. **Remote Desktop Access** TSPlus enables reliable remote desktop access to servers or specific applications, supporting both full desktop sessions and selected program access. The platform streamlines remote work for multiple users, fitting daily business operations. - Key Features TSPlus's score Category average Access Controls/Permissions 4.71 4.54 category average Remote Access/Control 4.83 4.72 category average - Screenshots * * * #### Methodology The research for the best remote support software list was conducted in June, 2026. We evaluated data (user reviews and demand signals) from the past 24 months as of the research date. [Read the complete methodology.](https://www.softwareadvice.com/resources/proprietary-data-research/#:~:text=Software%20Advice%E2%80%99s%20%E2%80%98Best%E2%80%99%20product%20lists%20methodologies%C2%A0) * * * ## Popular Remote Support Comparisons [ Zoho Assist vs TeamViewer ONE ](https://www.softwareadvice.com/voip/teamviewer-profile/vs/zoho-assist/)[ Slack vs Webex Suite ](https://www.softwareadvice.com/remote-support/slack-profile/vs/webex/)[ LiveAgent vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[ AnyDesk vs BeyondTrust Remote Support ](https://www.softwareadvice.com/remote-support/anydesk-profile/vs/bomgar/)[ SysAid vs ISL Light ](https://www.softwareadvice.com/screen-sharing/isl-online-profile/vs/sysaid-it-crm/)[ Freshservice vs JIRA Service Management ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ RemotePC vs Splashtop ](https://www.softwareadvice.com/help-desk/remotepc-profile/vs/splashtop/) If your small to midsize business (SMB) serves a global customer base and has remote employees working out of different locations, you will invariably have to manage technical support for tons of different applications and devices. As a result, offering on-site support becomes a drain on the company's resources. This is where remote support software steps in, allowing a small IT team to check and fix errors with many different systems—including laptops, desktops, servers, mobile devices and more. However, selecting the right remote support solution, among the many available in the market, means understanding the differences in pricing, functionality and other parameters. This Buyer's Guide intends to offer you exactly these insights and help you make a better purchase decision. Here's what we'll cover: [What Is Remote Support Software?](#WhatIsRemoteSupportSoftware) [Common Features of Remote Support Software?](#CommonFeaturesofRemoteSupportSoftware) [What Type of Buyer Are You?](#WhatTypeofBuyerAreYou) ## What Is Remote Support Software? Remote support software allows you to access and control any device from a remote location. It is primarily used by IT support technicians to resolve the issues faced by end-users. A typical example is a seller of computer systems offering post-sales remote technical support to customers, or an internal IT team remotely configuring the devices of a geographically dispersed workforce. _Example of Remote Support for Mac in_ [Bomgar](https://www.softwareadvice.com/help-desk/bomgar-profile/) **The core functionality of remote support tools is gaining control and access of the remote device.** Support technicians typically perform the following functions using these tools: - **Schedule attended and unattended sessions** to remotely control and fix devices. - **Execute commands on the remote device** during unattended sessions, such as software installations, patch management, file updates, remote printing, rebooting and server reconnection. - **Control the remote device** during attended sessions in order to lock the end-user's mouse, turn the remote screen black and more. - **Share screens and annotations with end-users** to explain issues, offer guidance on software usage and more. - **Remotely access multiple devices and screens** during a session. ## Common Features of Remote Support Software Besides remote control and access, these solutions offer a range of features that come in handy when conducting remote support sessions. Here's a list of the most common functionalities: **Remote diagnostics** Agents can pull up information about the remote device, including the device name, internal IP address, BIOS serial number, currently installed software, processes currently running and event logs. **Toolbox** Serves as a repository of frequently executed tasks, allowing support agents to install a common file or patch to many systems at once. **Chat** Allows agents to communicate with end-users during attended sessions using real-time or canned responses. Also useful for collaborating with other support reps or escalating a session to an expert. **File sharing** Perform two kinds of file transfers: First, directly transfer a file from the local to the remote device, including direct installation of software patches. Second, share files over chat with the end-user, who can then add the file to a desired location. **User management** Centralized repository of customer details, support agent accounts and [log management](https://www.softwareadvice.com/log-management/). Helps in organizing remote sessions more efficiently and allows administrators to assign role-based permissions to different support agents. **Cross platform** Allows technicians to conduct remote sessions regardless of the differences in operating software of the local and remotes devices. This means support agents can remotely control a Mac, Linux, Windows, Android or iOS device using a desktop, laptop, tablet or smartphone. **Branding & customization** Offer businesses white label options. Users can change the CSS to customize the look and feel of the tool—this includes adding company logos and changing the colors. It's also possible to change the language and add more functionality to the tool via plugins. **Session audits & monitoring** These are activity reports of support agents during remote sessions, which help businesses meet compliance requirements and understand agent performance. Includes details of sessions such as end-user details, system information, chat transcripts and video recordings of entire sessions. **Mobile applications** While most remote solutions are cross-platform compatible, there are typical functionality and usability limitations when these tools are accessed from mobile devices. Some remote solutions offer native Android and iOS applications that allow agents to conduct remote sessions without worrying about functionality or usability issues. **Audio/video calls** Certain remote solutions offer VoIP calls that enables agents to speak with end-users through microphone-enabled devices. Likewise, video calling can be used to conduct online meetings and conferences. ## What Type of Buyer Are You? Before you invest in a remote support solution, you should evaluate and understand your business needs. Below are the three categories of buyers and what they should take into consideration when purchasing a remote support tool. **Enterprise buyers:** Large organizations should ideally go for feature-rich tools that are flexible in terms of functionality and offer integrations with third-party tools. In this regard, plugins and software bundles become important as this allows users to expand the tool's functionality. For instance, a common tool that comes bundled with remote support solutions is [network monitoring software](https://www.softwareadvice.com/network-monitoring/), which is an important solution for organizations with large internal networks (LAN) and server systems that need close monitoring. In addition, it's essential that the remote solution integrates with third-party tools such as [CRM software](https://www.softwareadvice.com/crm/), [project management solutions](https://www.softwareadvice.com/project-management/), [ticketing systems](https://www.softwareadvice.com/ticketing/) and other solutions that your organization is currently using. This ensures that there are no hassles, while importing or exporting data between these different systems. **Growing and small business buyers:** The choice for SMBs is not so straightforward when it comes to purchasing the ideal remote software solution. Here are some things to keep in mind, while buying one: - **Pricing considerations:** Remote support solutions come with a one-time license fee and a monthly subscription-based pricing. The one-time license fee is suitable for businesses that have their own data center and an IT team to maintain the software. The subscription-based pricing is for businesses who want a fully-managed solution; however, since the pricing is usually calculated as a per agent license, the costs quickly add up as your business grows. - **Functionality considerations:** Small businesses need to carefully analyze the functionalities that remote solutions have to offer. While you don't want to endlessly pay for functionalities that you won't use, you need to at least ensure that the tool has the features you need. Here are some questions that can help you understand your requirements: - Do you have the need for scheduling unattended sessions? - Do you need to bill clients for your services? - Will you use the tool for online meetings and video presentations? **Best-of-breed buyers:** Remote support software can also be used for other purposes than technical support. For instance, you can use it as a tool to remotely access and use an application installed in a different device. Likewise, you can create online video presentations, conduct online meetings and much more. There are many remote support applications which focus on such niche use cases. Remember to compare the functionalities of different solutions before you make your decision. ## Remote Support FAQs - What is remote support software? Remote support software lets technicians access and control a user’s device from another location to troubleshoot and resolve issues. IT teams and help desks use it widely to provide support without being on-site. - What does remote support software do? It lets support agents view a user’s screen, take control of their device, transfer files, and fix issues remotely. Many tools also include chat, session recording, and unattended access for maintenance. - What is the best remote support software? In the remote support FrontRunners report, Zoho Assist holds the highest overall user rating. - How does remote IT support software work? It establishes a secure connection between the technician’s device and the user’s, so the agent views and controls the screen remotely. Sessions are encrypted and require user permission for attended support. - How is remote support software priced? Most remote support products use a per-technician, per-month model, with tiers based on features such as unattended access or concurrent sessions. Costs scale with the number of agents and the level of functionality you need. ## Related Remote Support Software - [CMDB Software](https://www.softwareadvice.com/cmdb/) - [Change Management Software](https://www.softwareadvice.com/change-management/) - [Configuration Management Tools Software](https://www.softwareadvice.com/configuration-management/) - [Disk Imaging Software](https://www.softwareadvice.com/disk-imaging/) - [IT Asset Management Software](https://www.softwareadvice.com/help-desk/it-asset-management-comparison/) - [Mobile Device Management Software](https://www.softwareadvice.com/mobile-device-management/) - [Mobility Software](https://www.softwareadvice.com/mobility/) - [Patch Management Software](https://www.softwareadvice.com/patch-management/) - [Unified Endpoint Management (UEM) Software](https://www.softwareadvice.com/unified-endpoint-management/)