This system has met our needs and is easy to use. The support that I have received over the years is excellent. When I have emailed a support question, a response is received within 24 hours or less. Almost always the issue/question is addressed with the initial response. When further help is needed, they have worked with me to get a resolution.

If a loan is setup correctly, the system takes care of the rest. Churches ask us to run specific "what-if" scenarios on their loan repayments and the amortization reporting has been very helpful and time-saving. The monthly statements look very nice.

We export a lot of information to Excel to import into our accounting system. Depending on the file, I have to copy, paste and sort to get all of the rows lined up. This is not a huge problem, just something to be aware of.

The staff is really great to work with. They listened to our needs and adjusted the software accordingly. We have used the software 5 years now and I rarely have to put a call into customer service and when I do they are quick to respond with a resolution.

The staff were able to adapt their software to our industry needs.

I feel every type of software has some limitations and the only con I have is in comparison to our old software and our uniqueness in the industry, not to LA Pro itself.

I love that I am able to access everything possible on each loan from conception. I also love that it is very easy to contact someone at LA Pro with any questions I have and are always able to help via webex. Their customer support is amazing!

I love that you can access all edits to each individual loan that shows what happened on what date and by whom, its an easy way to track everything.

The only Con I have is that is takes while to generate and updated billing statements due to the amount of loans we have in our system.

My overall experience with LA Pro has been a great one. I've learned so much from [SENSITIVE CONTENT HIDDEN] and she is easily the best customer service representative that I've ever had for a product.

The features that made this software so appealing was how easy it is to process loan payments but also keep the participant loans in order at the same time.

The only feature I don't like about the software is that you can't increase the size of the platform window.

I cannot say enough good things about the support team. They are always there for me and are very patient!

I had never worked in a non-profit before my current position and didn't know what to expect of the software. The team at LA Pro provided all the support I needed!

I would like to be able to coordinate my collection efforts more efficiently with the program.