Excellent experience thus far. Excellent customer service and support to ensure we are comfortable using all relevant functions of the system.

It thoroughly captures information to accurately track and trace orders, lots, shipping, inventory, etc.

Sometimes speed of program is slow with so much data integrated.

Our overall experience with Mar-Kov has been highly positive. It has allowed us to achieve greater efficiency, accuracy, and compliance in our batch manufacturing processes. The software's comprehensive features, combined with the excellent support from the Mar-Kov team, have made it an essential component of our operations. Despite some initial challenges and occasional updates, the benefits of using this system far outweigh any drawbacks.

Mar-Kov has proven to be an invaluable tool for our batch manufacturing processes. What we appreciate most is its robustness in handling the complexities of our industry. Its ability to manage formulations, production processes, and inventory in one integrated platform has streamlined our operations significantly. The system's real-time tracking and traceability features have enhanced our quality control and compliance efforts. Additionally, the customer support from Mar-Kov has been exceptional, with prompt responses to our inquiries and effective problem-solving.

What I find challenging about Mar-KOV Recipe Manager is its initial complexity, which necessitates a learning curve. However, once you invest the time to understand the system, it opens up numerous opportunities and proves to be incredibly valuable. The initial learning effort is unquestionably worthwhile for the benefits it brings.

I have personally used a couple of different solutions at previous employers (not for batch execution, but as ERP, WMS, and MRP solutions). I have never had a system that came as close to providing exactly what they promised. We have had no significant "gotchas," where we thought we were going to be able to do something only to find out that we didn't quite understand the caveats in the sales pitch. Mar-Kov has been able to give us everything we thought we were going to be getting. And their support team has been very responsive in helping when we have issues with execution, whether that is because we are not using the system correctly or there are minor bugs to work through.

We have had a great experience with Mar-Kov Computer Systems so far. The product is customized to our specific business needs and meets all of the regulatory requirements to help us keep detailed, lot specific records of the products we make. All the aspects of batch execution in an FDA regulated atmosphere are thought of. The Mar-Kov support team is dedicated to helping us understand how to best use the system.

Unfortunately, any comprehensive batch manufacturing system is going to require a lot of data to get up and going. We were starting from a process where almost everything was kept on paper, so there was a bit of work to get up and going. I can't imagine that any other system would have been any easier, and Mar-Kov's implementation strategy focused on getting the most important tasks done first so that we could get through all of the data entry as efficiently as possible.

Our overall experience has been great. We currently have our daily activity exported into Quick Books Online with ease via a nightly automatic export. We are able to manage maintenance schedules on rooms, machinery and equipment. The planning and entry of batching orders and the purchasing of raw materials and packaging materials is easy and something we do quarterly. CMS makes this easy because we can't remember everything, but this software does. It holds all of our data from when we began using it in 2014. It is easy to update individual items to make it work as accurately as it needs to.

My favorite feature is the Plan Tracing Set Viewer (PTSV) because I manage the planning of Inventory from forecasting the sales of Finished Goods to purchasing Raw Materials and Packaging Materials to manufacture them. The PTSV shows me when we will have an issue and on what date. All of the data entered to get this accurate information is all setup by me including lead times, testing lead times, minimum stock levels, ect.

We have a very unique product and style of manufacturing which makes it difficult at times for support to resolve our issues quickly. Having one assigned Account Manager has helped us in the past and I am confident it will continue to help us along in the future. We also have data in CMS from 2014 so the set viewers can become a little bogged down over time with so much data.

Very friendly, professional and knowledgeable employees.

No need to fill out manually forms. All steps are automated with set specifications (analytical test parameters, physical parameters such as temperature, pressure, etc.). With Mar-Kov platform, the opportunity of a n error is very minimum or almost impossible. The system is designed to prevent an error instead of correcting it.Extra comment I would like to add regarding an excellent traceability system which serves SDB Products as the best tool when conducting annual Mock Recalls. All our external auditors (ISO and customer's) give a high rating in reviewing our Mock Recall records. I am sure our auditors are spreading through their clients the high level of Mar-Kov system for many manufacturing companies as a recommendation for improvement when they identify gaps in their current systems.Mar-Kov is one of the best ERP systems I have worked with in Europe and US.

When I occasionally verify the formula and need to export to an Excell, it also gives me prices and other unnecessary information that I have to manually delete in order to print out for physical verification process. This verification is done by the R&D chemists now. I used to conduct formulas verification starting 2020 until summer of 2021.

Levels of customization that helps keep workflow simple. Platform easily integrates with your SOP's and CP's for HACCP plans. Amazing lot tracking capabilities that allows you to find any combination of raw or finished goods in your supply chain from in-stock through shipping to the final destination. There are so many features that allows you to grow with the software. Excellent analysis and reporting of goods costs.

No issues to date. Why buy the cow when you can get the milk for free? Excellent value in comparison to the competition.