Base7booking

RATING:

4.6

(87)

About Base7booking

Base7booking is a cloud-based property management program designed for the hospitality industry. The solution is accessible from any mobile device. The program is suitable for running a single property or multiple locations simultaneously. Base7booking includes front office and property management tools alongside core accounting features, a central reservations module, an online booking engine, guest relationship management and maintenance management tools. Base7booking's real-time dashboard provides information about daily operations and check-in/check-out. The smart calendar allows users to extend, split and block rooms and register guests with a single click. A commission-free booking engine is also included with every Base7booking account, helping business...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Base7booking Pricing

Free 30-day trial Property Management System + Booking Engine at 1 USD per room, per month plus a one-time setup-fee. See details here: https://www.base7booking.com/pricing/

Starting price: 

$1.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Check-in

Base7booking Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Base7booking

1 - 5 of 87 Reviews

Geir

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Full control

No overbookings. Integrated with our own web-site as well as booking.com and Expedia. Easy to work more people inside at different level. Must have.

PROS

Easy to see the bookings and make invoices.

CONS

Little bit difficult to set up the first time and make it all work together. Got good help from Base7.

Vendor Response

Dear Geir, We would like to take this opportunity to thank you for your positive review and for your continuous trust in Base7booking. We are always aiming to improve the easiness of setting up the system and learning how to use it by providing our customers with setup and training sessions where we walk you through the software and answer any questions you may have. If you think of anything else we could do to ease our clients¿ transition to Base7booking, we kindly ask you to send your suggestions to support@base7booking.com. Kind regards, Hotel Care

Replied August 2016

Stephane

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

A great price for Value software. I feel the Data are very secured and the service behind is great

PROS

The fundamentals to manage your hotel bookings are great but it's the add ons that make the value of the software! Ikentoo to manage your restaurant, the online booking engine, the invoice/accounting, stats, V.A.T. , etc.. All those (and I hope more in the future) are the real plus.

CONS

it's a trivago company. They switched size.. We recently received a great update to offer alternate prices and I was thrilled !! until it saw I had to pay a year to use it.. It used to be "by hôteliers for hôteliers".

Vendor Response

Thank you for your review, Stephane! We're very happy that you are satisfied with our software! Regarding your comment on the one-year payment: All of our contracts are on a yearly basis, that's unrelated to any updates. Please don't hesitate to contact our Support Team if you would like further clarification. All the best, Base7booking

Replied January 2018

Karin

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2017

Not bad for the money. Still a lot that can be improved.

We are linked to a few booking platforms through base7 which makes our life easier. Also the credit card facilites we use through base7 work well. The calendar view is not bad which gives us a good overview re our bookings and how to plan everything out.

PROS

Booking platform is easy to use, internal calendar is user friendly and simple, client base okay, connection with stripe works very well.

CONS

Documents that we send out to clients (e.g. invoices) can not be personalized and therefor the design is very poor and not up to CI standards. That there are no two-way-interfaces with super common platforms like Airbnb. Channel management is not easy or intuitive but rather complicated. Not enough accounting features. Very complicated when it comes to invoicing... the booking engine is not very user friendly, e.g. it does not show which dates are available on a calendar and if something does not work it only tells the user that there has been an error but does not explain that the hotel e.g. has a minimum stay policy and that is why the request does not show results...

Vendor Response

Dear Karin, Thank you very much for your review and your valuable feedback! We are continuously working on improving our features and will keep you posted with further updates. Best, Base7booking

Replied January 2018

Anita

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2019

Base7

This system allows us to receive bookings from multiple online travel agents somewhat seamlessly. All of the reporting that you would need is easily available. We like the simplicity and ease of use.

PROS

This was a very easy-to- learn PMS for our small motel. All the basics are there for us.

CONS

We had trouble with Cubilis, which is Base7's channel manager. Something to do with their being on european time zone and us in the US, we had a frustrating amount of over bookings until we switched over to another channel manager at additional cost to us. Also, customer support is only available by international phone number if needed immediately or by email which is usually answered in the middle of the night. Not optimal.

Laurent

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2016

Excellent solution

The staff is competent, the solution very good, well thought by hotel professionals. Debugging takes some time though as some basic functions are still broken. But with the new version coming soon we hope they'll be adressed. If you are looking for a frontend solution but are afraid that your staff won't understand it, take Base7Booking! The solution is powerfull but very easy to get ahold of

PROS

Ease of use, clarity, reliability, integrated to almost every other channels through Cubilis (Beware, payant!)

CONS

Some basic features broken, such as downward price counting and other small things

Vendor Response

Dear Laurent, We would like to thank you for your feedback on the Base7 system. As you mentioned the old version we are glad to inform you that the new version is now available and you can use it. All of our new features are now implemented directly on the new version. You mentioned some broken basic features ¿ could you please send an email to support@base7booking.com detailing these in order for us to provide you more information for these. We hope that you keep enjoying the use of Base7 and we remain at your disposal. Kind regards, Hotel Care

Replied August 2016