Hotello

RATING:

4.5

(88)

About Hotello

Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests. Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Our service-oriented PMS creates an adequate technology hub so that different types of properties can offer an exceptional experience

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Hotello Pricing

Starting price: 

$1.00 per year

Free trial: 

Not Available

Free version: 

Not Available

100% web based PMS

Hotello Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hotello

1 - 5 of 88 Reviews

Emilie

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Good software for a hotel

PROS

The software is mostly intuitive. Their marketing team is really helpful in giving advice on the best products for our needs.

CONS

Customer service outside of business hours is not great. It has happened more than once that we had a problem with the software during the weekend which needed to be fixed urgently, and the on-call technician would not pick up his phone, and his voicemail was full so we couldn't request getting a callback.

Vendor Response

Hi Emilie, Thank you for taking the time to share your experience with Hotello! We are happy to read that you are satisfied with our software. Also, rest assured that your comments on our customer service have been taking into account. Best,

Replied March 2021

Frédérick

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2017

Good for Hôtels with not a lot of meeting space

It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform. I do love the software, but its not convenient enough to manage 18 meeting rooms.

PROS

The overall room management platform

CONS

The banquet Platform prevents me from effectively managing all my congress floor.

Vendor Response

Thank you for taking the time to give us your feedback! We are trying to consistently improve our plateform. You are more then welcome to send us (support@mingus-software.com) your different need that you have so that we can send it to the developers. Thank you again for your review!

Replied March 2017

Jamil

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

3

Reviewed July 2015

Exceptionally user friendly, but could be better in allowing much more folio edits.

Pros: Nice interface design Folio management is practical and easy to get to.. Night Audit is very efficient and precise Report system is easy access Cons:System can be much faster There are some on going technical glitches with the system Does not allow user to edit or add notes to automatically booked reservations System should include different ways to get to access points Interfact is effiecent yet could look much sharper to the eye

Guillaume

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2016

Easy to use and evolutive software for Hotelier

As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.

PROS

Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates. The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.

CONS

The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.

Frédérick

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Good product for small to medium hotel

PROS

This software is very userfriendly and takes to time for new employee to get familiar with. The team behind it is amazing and there for you if you need help or if you have ideas on how to improve the product.

CONS

The banquet platform is not optimized for hotels that have multiple (more than 5) meeting rooms. Small things could be improved that would make your life easier.

Vendor Response

Dear Frederick, Thank you for taking the time to share your experience with Hotello, it's a pleasure to work with Hotel Plaza Valleyfield's team! Also, rest assured that your comments have been taken into consideration. Regards,

Replied February 2021