It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people.

The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns.

The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult.

Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints.

We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization.

We found nothing to dislike from day one.

Terrible! After less than a year, they are taking away a key feature of their platform (event ticketing) and making it an additional $2000 (!!!!!) to have. This is a 55% increase in cost despite it being a service I was told I would have when I signed up. Despite multiple complaints from almost all their clients, no one at the company will take responsibility for the decision or admit the error and not do it. I am having to switch to another platform immediately as that is a cost that small or medium size nonprofits (their target audience) cannot support. Their customer service uses platitudes ("I understand your frustration") rather than solutions. Even if they realize how unethical this is and how it damages our ability to fulfill our mission, I cannot trust them because what's next? Will they start charging thousands for emails next? Who knows, they cannot be trusted even though I have a signed contract stating this is a service I am guaranteed to have, they will not honor it. Please go with any other donor management software!!

It's easy to use and when I started with it, it combined all the features I need in one place - peer to peer, event management, ticketing, etc., and at a reasonable rate.

There are many features that need to be improved. Their help articles are often out of date and do not follow the current version of the software with the steps that need to be taken. The compatibility of auctions to donor records is terrible creating multiple duplicate entries that staff had to correct. They not only charge a flat rate for services but ALSO a percentage so there are a LOT of hidden costs. They do not have a way to track volunteer hours (essential in the nonprofit world!!) and their customer service, while responsive, resorts to platitudes rather than solutions.

It has been a fairly easy process to switch to NFG. Great customer support. Only complain was that we had to mainly set up our direct deposit, which was a bit of a pain.

I like that it is simple and user-friendly. I have also enjoyed the customer support they have and always help and answer questions quickly and effectively.

Least favorite part is that when you set up an event, after selling 50 tickets, NFG takes $1 per ticket sold. As a nonprofit, this adds up quick for us. Although I love using NFG, if we could find another platform that didn't do this but had all of the other good features NFG has, we would probably switch to them.