Jira

RATING:

4.4

(13000)

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, o...

Jira Pricing

Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

Starting price: 

$7.75 per month

Free trial: 

Available

Free version: 

Available

Jira roadmap
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Jira Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jira

1 - 5 of 12,772 Reviews

Jakob

Sports, 11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2020

Functional and Effective but not Pretty

User Profile

Jenny

Verified reviewer

Human Resources, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2024

Jira is essential for all product teams

It's been a good experience overall. Easy to use and not many confusions in general.

PROS

- Essential for sprint planning and organising tickets - Easy to assign epics to tickets so that we know how long it takes for us to work on each epic through the timeline - Easy to move tickets around different sprints and statuses - In general essential for teams to work in an agile environment

CONS

- Sometimes hard to locate previous tickets when they have been completed - Tickets have been piling up in backlog from before I joined company and after. Wish there were ways to easily filter based on content (perhaps with AI) or based on date the tickets were created so that I can delete some. - Wish I could move sprint ordering around by dragging

Julijana

Staffing and Recruiting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed May 2024

Great for multi-project management

PROS

I liked that we could build different project hierarchies and layer down the different sub-projects and sub-tasks. The timeline view was also very helpful.

CONS

It was a bit complex to set up and to get the non-technical team on board using it.

Reasons for switching to Jira

We wanted something more dynamic and that could host more complex projects.

Mark

Design, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

3

Reviewed April 2024

Adequate Project Management Tool

PROS

It's useful as a collaborative tool, it's easy to make notes and changes to tickets, and the owner will be notified through the tool itself and by email. Good for calculating progress and fairly good for mapping out sprints and progress through agile delivery.

CONS

It is not easy to pick up. Different displays and boards are not easy to understand or find. Working on multiple projects can be quite confusing

Rahul

Insurance, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Jira: Bext project management tool for SAFe

PROS

some of the best features are: 1. Task creation and their category (analysis task, execution tasks , bug etc) 2. Tracking of each tasks using kanban board 3. Effort Estimation of tasks 4. The report like burn down chart.

CONS

1. Sub tasks (e.g Defect sub tasks) should also have points to track the time taken by each sub tasks. 2. Macro creation to get some graph created for managers should be easy to configure. 3. May be a common forum where we can go and ask our query.

Reasons for switching to Jira

Jira was very user friendly especially for Agile framework and hence when we moved to SAFe, we switched to JIRA