Enterprise Bot
About Enterprise Bot
Enterprise Bot Pricing
Pricing varies based on product and volume
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Enterprise Bot
1 - 10 of 10 Reviews
Nurul Salimah
Verified reviewer
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Quick chat and live support chat
It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.
PROSIt's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.
CONSSetting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.
imane
Insurance, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Very nice experience with Enterprise bot
Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.
PROSWe enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting
CONSNot being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat
Yoëlle
Leisure, Travel & Tourism, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
The best people and support
Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.
CONSAs I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.
Gloria
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great for customer care support
The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).
CONSThe process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.
Vendor Response
Thank you for your response, Gloria. Appreciate your valuable feedback. As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further!
Replied January 2022
Kilian
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Innovatives und felxibles Unternehmen
Dank Enterprise Bot können wir unseren Kundinnen und Kunden einen innovativen Kommunikationskanal anbieten.
PROSDie Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden.
CONSDas Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess.
Stefan
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Smart and Innovative
High customer focus, solution oriented and smart people. They were very quick in understand different business needs.
PROSWe were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.
CONSThe software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.
Alex
Financial Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
ERA implementation
we let the tool read each incoming mail, decide about the intent of the customers request, create a ticket (in a standard ticket tool) and assign this ticket to the relevant resolver groupt. the recognition rate of the intents is very good
PROSI highly appreciate the quality of the tool and its capability to understand the intent of a customer email
CONSI have nothing to add in this area, I am fully satisfied with it
Ingrid
Insurance, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Einsatz eines Sprachroboters
Enterprise Bot hat den Sprachroboter in unserem Unternehmen implementiert und das Projekt intensiv begleitet. Die MitarbeiterInnen sind hochmotiviert, engagiert und handeln im Interesse des Kunden.
PROSDer Roboter beantwortet selbstständig, akkurat und 7/24 diverse Fragen der Kundinnen und Kunden. Die MitarbeiterInnen werden von immer wiederkehrenden gleichen telefonischen Anfragen entlastet. Der Sprachroboter ergänzt den bereits eingesetzten ChatBot.
CONSDas Statistik- und Trainingstool könnte noch benutzerfreundlicher (einfacher) gestaltet werden.
Goreti
Verified reviewer
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Chatbot - Customer services available 24/24
We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help.
PROSIt's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple.
CONSReporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp)
Reason for choosing Enterprise Bot
Quick reply from the team evolved; Solution more in line with our demand; Costs
Claudio
Insurance, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Einfache Handhabung und intuitive Bedienung
Flexibel; Offen für Ideen; Speditiv in der Umsetzung
CONSGrosser initial Aufwand bis Inhalte drin sind
Vendor Response
Thank you for your response, Claudio. Appreciate your valuable feedback.
Replied January 2022