Korra

RATING:

4.8

(13)

About Korra

Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Korra offers key features, such as a self-service AI chatbot, automated content analysis, and a powerful natural language processing engine. The AI chatbot can handle common customer queries and requests. The content analysis feature scans all customer communications to gain insights. The natural language processing (NLP) engine understands complex customer messages. Korra continuously learns from every interaction to improve over time. Korra has flexible deployment options to suit different needs. It is available as a widget, portal, or software development kit. Additionally, the SDK allows integration into other applications.

Korra Pricing

Free trial: 

Available

Free version: 

Available

Korra insights and analytics module
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Korra Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Korra

1 - 5 of 13 Reviews

User Profile

Anat

Verified reviewer

Biotechnology, 51-200 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Best document search

Thats the first search engine i found where documents are first class citizens. Results and the GPT summaries are great. The embedded document viewer is very comfortable. Using it for 2 months now. Overall, big thumbs up

PROS

- Accurate results answer compared to others- answer is highlighted inside documents- supports PDFs DOC and PPTs- Easy to use

CONS

- Would love more control over features - like number of results to show etc- Has portal building features that we dont really need- PPT presentation has issues sometimes with the fonts

Jason

E-Learning, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Develop a KB in days, not months

You always worry with an early startup whether they can deliver service and a working product. Korra has. They stay in touch and they are active partners in our use case.

PROS

Fast and easy. The latest wave of generative AI gives opportunities for rapid development by just dumping documents and videos. Korra does not require systematically adding "articles" the KB. For an organization like ours without a KB and knowledge in various documents, this is ideal. Development of an organizational wide KB took less than a week of collecting documents and adding them to Korra.

CONS

Korra is a startup and a new product. As you might expect, some features common in KM/KB systems were not quite there. Korra is an AI tool looking to become a KM/KB tool, not an existing tool that added AI features. Missing are common KM workflows and processes to ensure information and documents are fresh. This is a next phase of development and didn't hurt our pilot, but it would be a problem in the long-run if these deficits are not addressed.

Reason for choosing Korra

The focus was on the AI implementation. Other products are dabbling in AI around a more advanced product. Korra had the features we needed and nothing else.

Alona

Computer Software, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Review from a product manager standpoint

PROS

It uses AI to fetch the most relevant information I need instead of finding it myself

CONS

A few UI tweaks can improve the User experience is some of the modules.

Jim

Automotive, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Takes the search out of search

Overall experience with Korra has been great. I've seen the product rapidly mature and improve, and I anticipate that process to contiue.

PROS

The ease of setup to create a live search tool is fantastic. In less that 10 minutes, I was up and running with a series of video, pdf and document based content. Upload was a snap and accuracy with excellent.

CONS

I'd love more customization on the setup of the Korra search page. Working in sales, I often turn to this tool to demonstrate client content effectiveness. Creating quick demos is key. Having more functionality in visual layout would be great.

Reason for choosing Korra

Korra provided not only a simplified user interface, but also a credible team that was highly responsive whe I had a question on setup. Simply put, I trust the product.

Yoel

Information Technology and Services, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Fantastic Document Repository Tool

Impressed with the product from the get-go. Highly recommend

PROS

In addition to the ease in setting it up, the intuitive way we "publish" additional content the most impressive feature is the end-user interface: simple intuitive and comprehensive

CONS

Still does not natively index GSuite documents unless saved in a non-native format (PDF, Word etc.)

Reason for choosing Korra

The simplicity of use, quality of search results for the end user.