for more than 3 years already I'm using Introhive as a user and also manage Introhive related queries communication for Salesforce users.

Introhive works just great together with Salesforce. It can be embodied in Contact or Account page and will provide users with best contacts suggestions right away. It will bring up the list of relationships presenting relationship strength. From the account level user can find information regarding top connected contact and time they last activity was. Having this information users can address their communication with great precision. In my opinion it an awesome way to collect and gather contact information.

It's difficult for me to provide downsides of Introhive as never had issues with it throughout over 3 years of using it. I feel like it covers all my needs regarding contacts collection.

Implementation and UI, it doesn't require to be a technician expert to use and create tasks

Price, premium features requires a little bit of investment.

Introhive wasn't bad, it just didn't meet our specific goals. Because their are a number of similar services available, you can shop around and find one that works going to mesh the best with your CRM and how you use it. Introhive just didn't do it for us, and I'm very happy with the ERM we landed on.

Introhive's email scraping capability was impressive. We were also impressed with the pre- and post-meeting summaries that could be automated for our attorneys.

When it came down to it, Introhive was great, but didn't have as many features as other comparable services. For example, the ERM we ended up with had the ability to build lists based on relationship gauges in email. Introhive has bells and whistles, but we didn't feel that they were as practical as some of the other features of other services.

Introhive has been a great partner and solution for our firm. Their customer success team is wonderful and the product is always listening and adding to their list of features.

Contact intelligence, ease of use, ability to sync with CRM and mailing list mangagement.

I would like to the reporting in Introhive to be more robust and integrations with other CRMs. In addition, I would like the Admin rights to be expanded so we can manage contacts more easily.

Turning on Cleanse was like a flip of a switch. Not only does it make our lives exponentially easier, but it allows us to focus on strategic initiatives that move the business forward. It’s an essential part of our tech stack and fills a void. We can now rely on our CRM as a central source of truth. Accurate and whole data has been the single biggest selling point that I’ve been able to provide to my firm, because acceptance relies on perception - and without data quality and trust, that investment would fall short.

Before Introhive, we were unable to manage data decay... it simply wasn’t something we could take on due to the static nature of the data and the manual, reactive and time-consuming process of keeping information up to date. We were treading water, spending so much time on manual data management with no real way of knowing whether the information was right or wrong or if our marketing activities were having a meaningful impact. Cleanse is a personal data steward for Barry Nilsson. It takes guesswork out of data cleaning and it gives me peace of mind that I can let it run in background, move onto more important tasks, and be confident in the data that lives in the CRM.

Configuration has been an ongoing process due to the complexity of our client relationships, particularly for international companies with local (Australian) contacts. The 12 month retro sweep was not particularly useful and confused staff during the rollout process.