About Knowledge360

Knowledge360 is a business intelligence solution that helps organizations in consumer products, healthcare, insurance, aerospace, manufacturing, and publishing industry streamline operations related to data collection, discovery and analysis. It enables team members to use AI, machine learning and natural language processing (NLP) technologies to generate and collaborate on market and competitive analytics.

Knowledge360 allows employees to use the semantic and Boolean search functionality to identify internal and external information across documents, presentations and PDFs. It lets business leaders build custom dashboards and conduct SWOT analysis to detect, understand and visual overall market position and identify differences and similaritie...


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5 Reviews of Knowledge360

Average User Ratings

Overall

4.6 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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Showing 1 - 5 of 5 results

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June 2019

Shriharsha from Leica Biosystems

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Medical Devices

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

One Stop Shop for Competitive Intelligence

My overall experience right from the evaluation to launch phase has been exceptional. The team behind this tool provides excellent support and is always on hand to address queries. This had helped us to customize the tool and filter out the noise to enable faster decision making and also saves us a huge amount of time which was previously spent on gathering information.

Pros

1) Easy to set-up with built-in widgets and templates 2) Economical and doesn't burn a hole in your budget 3) Access to a multitude of publicly available information across the competitive ecosystem 4) Easy alerts for those who are time-crunched 5) Saves a lot of time and effort spent in gathering news, intelligence and documents 6) Can be a central repository for all types documents and field intel for an organization 7) Efficient in helping identify the implications of intelligence by enabling easy piecing together of information.

Cons

1) Fair bit of learning curve as there are so many features 2) Odd-chances of not functioning in some regions due to internet censorship 3) Customization requires fair bit of time and efforts, but nothing too significant

March 2021

Ricardo from Lone Star Aerospace, Inc.

Company Size: 51-200 employees

Industry: Defense & Space

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

Love K360~

Love the company, especially the people. We are using K360 to replace google alerts. K360 let's us monitor all of our competitors in one easy place. It has saved us significant time.

Pros

K360 is customizable and feature rich. We are able to tailor to suit our needs.

Cons

K360 is really geared for enterprise applications vs project by project. Not a big deal, but would love for my entire team of analysts to have admin privileges.

Response from Cipher Systems

Replied March 2021

Glad you are able to move away from, the all too common challenge of managing an inbox full of Google Alerts to an organized custom dashboard. Think of the time saved now that you aren't searching through 1,000s of email alerts and how easy it is to share information with your team. I will pass along your kind words to our Customer Success Team. They truly understand the needs of today's M/CI team. Yes, having the right tool is a key piece of the puzzle but so is a dedicated partner committed to your success collecting, connecting and sharing market and competitor intelligence.

March 2021

John from Fresenius Kabi TCT

Company Size: 10,000+ employees

Industry: Medical Devices

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

March 2021

John Healy

We are able to better connect our global organization.

Pros

I like how we are able to establish a document repository specifically tailored to industry and competitive intelligence. This is something we have not been able to do in the past.

Cons

I get the sense there are barriers to information the further away we get from the United States. I would challenge the team to look into how we can collect competitive intelligence in China and eastern Europe.

Reasons for Choosing Knowledge360

Cost position.

March 2021

Ben from Health New England

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

A Good Market Intelligence Product

The product support has been great.

Pros

The dashboarding functionality is probably our most used function. However, competitor email updates and profile data is also very helpful.

Cons

The dashboard function that tracks competitor data can be clunky sometimes. The tagging of words is very helpful but sometimes it still misses the mark.

Response from Cipher Systems

Replied October 2021

Ben R., Thanks for the review. The ability to create unlimited custom dashboards without any developer costs is a very popular feature of K360. And yes, sometime our tagging misses the mark. Our team is always working to improve our NLP and machine learning. Remember, the more you use it the better trained it will become.

February 2019

Shannon from Provation

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Knowledge 360 from Cipher

Great company to work with and easy to do business with. The value of this software is well beyond the price you'll pay. Transparent pricing.

Pros

Flexible confirguration options Once the system is setup, much of the work is automated Fantastic customer support

Cons

The battlecard templates are pretty rudimentary, but I was able to find a work around by uploading my own battlecard images.