

DigitalPersona Software
About DigitalPersona
DigitalPersona Pricing
DigitalPersona's starter packages include 2 days of professional services & 1 yr of support. Contact HID Global for further details.
Starting price:
$45.00 per year
Free trial:
Available
Free version:
Not Available
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DigitalPersona credential management
DigitalPersona User Reviews
OVERALL RATING
Showing 1 - 5 of 15 reviews

Robert
Verified reviewer
Time used: Less than 2 years
Review Source: Capterra
June 2018
Great software for employee authentication
The problem concerning the verification of employee identity is faster and efficient
Pros
There is a free trial version of the software before the buyer makes the final decision It is does the fingerprint and bio-metric authentication flawless
Cons
The one-off price is a bit high and it may form a turn-off to the aspiring customers who would to install the software
Tim
Company size: 51-200 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
December 2016
Relieve end users and increase security with DigitalPersona Altus
I think DigitalPersona Altus is well suited for every organization and every scenario that involves login credentials. If users have complex passwords or many of them it will be especially useful. If you would like to incorporate a strict login policy that consists of a fingerprint plus pin or password plus pin it is a great solution.
Pros
Biometric Authentication. This is a strength because it takes the guess work out of passwords. Login Authentication Policy. Add an extra layer of security by enforcing a Fingerprint+Pin number combination. Easy to use interface. Users can easily update and manage their logins from any PC. Adding new managed login templates for new software or websites is a snap. Users can create their own managed logins.
Cons
Lack of useful documentation provided to admins. Technical support isn't very knowledgeable. There have been instances where I knew more about the product than the person I was dealing with.

Response from Crossmatch
Tim, Thanks for taking the time to review our product. I'm sorry to hear your experience with our technical support team. We always appreciate feedback and look for ways to improve. If ever you need to escalate an issue to the next level, please let us reach out to our Customer Care Manager. We want you to be both successful and happy with DigitalPersona Altus.
Replied December 2016
Mark
Company size: 2-10 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
December 2016
Need to work on frequency or product updates and bug fixes.
Product upgrades (new version even if minor revision number change) require new fulfillment each time. We have used this product for many years. In that entire time, we have not received notices of new updates or upgrades to the software even though we are on a support contract. We must constantly check for bug fixes or product updates which have not been very regular. We have waited at times a more than a year for corrections to allow operation with current browser versions. When it does work we have been pleased with its operation.
Pros
When it does work it works well.
Cons
We have had issues with comparability with current versions browsers such as Mozilla in the past. The time it has taken to correct these problems has been long. It doesn't always detect login screens and dialogs. No automatic notices of updates r bug fixes.
larry
Company size: 51-200 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
December 2016
Altus PW Solution Review
This product has been the answer to the question of "how do we securely manage passwords with all our users". Easy setup for our users. We no longer get calls from our employees on resetting their passwords or the old "I forgot my password". IT builds the templates for the various applications and URLs and the rest is history. It's actually better than SSO because it is more secure! With SSO, if you step away without locking your PC, your Apps are open for anyone to tamper with but with Altus, this is not so because your finger is needed to authenticate to each App\url that requires a password. A Secure Single Sign-On Solution (SSSO).
Pros
Secure
Cons
Some websites are tricky to set up a template but very few.

Response from Crossmatch
Larry, Wow...great review and insight! We've had a lot of customers say the same thing about auditors liking the solution. Let us know if we can be of assistance.
Replied December 2016
Joel
Company size: 501-1,000 employees
Industry: Information Technology and Services
Review Source: Capterra
June 2019
DigitalPersona
It's user-friendly and makes authentication way simpler and faster. With accurate and reliable bio-metrics, access is smooth and slick using unique fingerprints.
Pros
First, there's reliable password management system that is actually self-serviced. This works in such a way that only a set of questions are asked to identify a particular user so he/she can be logged in. So password reset is simple and users are not limited to web access only. Integration is at its best with the tool. There's no need for several user databases as you can have everything working in one place. There's more than one authentication system: multi-factor authentication and Windows authentication. Windows authentication makes thing better for you because you're not only limited to web access. Users no longer require passwords for system access as they can quickly log in using their unique fingerprints and get about their tasks without any hitches. The same users can be switched easily when need arises. Also, it works with a good number of programs so implementation and application is simpler. Good customer service if you need assistance.
Cons
Once in a while the templates may have a bit of a problem.