JOOR
About JOOR
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Most Helpful Reviews for JOOR
1 - 7 of 7 Reviews
Silvia
Luxury Goods & Jewelry, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2023
job satisfaction
joor for me was the breakthrough in increasing the number of customers speed of order entry rationality in the different markets and general savings in resources
PROSinterpretative capacity, speed of work, data storage
CONSin general nothing, for me it is very efficient
Vendor Response
Thank you for taking the time to share your positive experience with Joor. Your feedback is incredibly valuable to us, and we appreciate your kind words. It's wonderful to hear that Joor has been a catalyst in increasing your customer base, expediting order entry, and optimizing your resource allocation across diverse markets. We take pride in being a valuable partner in your journey toward efficiency and growth. Thank you once again for your trust in Joor! We look forward to continuing our partnership and supporting your wholesale business.
Replied October 2023
Aldo
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Harris Wharf London & Joor
Overall positive, we work with Joor for almost 10 years now and look forward to continue.
PROSI really appreciate begin able to adjust the data already uploaded on the platform.No need to relaunch an upload if something goes wrong.
CONSInventory and real time orders are always difficult to keep track.Joor helps but there is room for improovement.
Vendor Response
Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty and the trust you have placed in our services over the past 10 years. Your continued support means the world to us, and we are committed to enhancing your experience with our platform. We are delighted to hear that you appreciate the flexibility of adjusting data on our platform, and we do apologize for any inconvenience you experienced with inventory and order tracking. Your dedicated Customer Success Manager will be reaching out to you to find ways to ensure JOOR can meet your expectations. Once again, thank you for your valuable feedback and your long-standing partnership with us. We are excited about the opportunity to continue serving you and to make your experience with our platform even better.
Replied October 2023
Lee
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
My experience with Joor
It brought a really old fashion way of working into the 21st century. Hand written orders at trade shows/throughout a season, which were later typed in manually, are now all done on one platform and easily exported/imported into our own ordering system.
CONSHow I view Joor as a brand is different to how my customers were viewing Joor - so when customers complained of any issues they might have been having, I couldn't easily identify their problems.
Vendor Response
We're thrilled that Joor has played a pivotal role in modernizing and digitizing your workflow. Making the transition from manual processes to streamlined order management is a significant achievement, and we're glad to have been a part of it. We understand the challenges you face with helping your customers navigate the platform, and we appreciate your honesty in sharing your experience. Brands and retailers operate on separate platforms for distinct reasons, but we apologize for any inconvenience this caused. JOOR has a dedicated Help Center hub for retailers you can direct your customers to. Brands are welcome to explore these articles as well. Hope this helps and thank you for your feedback!
Replied August 2023
Alison
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Joor Review
Product is very easy to use. Navigating your brand page is a little tricky but eventually is easy to maneuver.
CONSbeing able to check out orders under one delivery window instead of by season/linesheet. If they are all delivering at once and SHOULD be on one order, there should be a way to override and not have to check out 3-4 times between each linesheet.
Vendor Response
We greatly appreciate your feedback! We're delighted you've become comfortable with our platform's functionality and find it intuitive. Regarding your concern about checking out orders within a single delivery window instead of by season/linesheet, we understand the importance of simplifying this process, especially when dealing with multiple linesheets that should ideally be consolidated. We have a solution for this, which you can find in our Help Center article titled "Adding Styles from Multiple Linesheets to an Order." Hope this helps!
Replied August 2023
Jessica
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
A+ marketplace for our wholesale business
Streamlines orders to our internal system
CONSIntegration coding is not intuitive or straightforward
Vendor Response
Hi Jessica, Thank you for your positive feedback! We take pride in helping brands streamline orders seamlessly into their internal systems, ensuring smooth communication and efficient operations. We also understand your concerns about the integration coding not being as intuitive or straightforward as you'd like. We apologize for any inconvenience this may have caused. Please feel free to reach out via our in-platform chat and a live customer support rep can help clarify any integration questions you might have. Thank you for choosing Joor! We look forward to continuing to improve your wholesale business.
Replied October 2023
megan
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2023
Joor is easy to use and that's essential to get my work done as an entrepeuner
very good
PROSease of use- easy to place orders and check on orders
CONScustomer service takes too long- takes days to get back
Vendor Response
Thank you for your feedback! Knowing that JOOR is easy to use for entrepreneurs like yourself is incredibly rewarding. At JOOR, we're committed to delivering top-notch customer service, so we apologize for any delays you've experienced. We're actively addressing this to ensure quicker responses in the future.
Replied August 2023
Elena
Apparel & Fashion, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
Buona esperienza
facilità di inserimento ordini, affidabilità trasmissione ordini, versatilità nel comunicare linesheets, template , link per inserimento ordini a clienti che non fanno appuntamento fisico . Assistenza del team joor eccezionale.
CONSusiamo la account hierarchy che per noi è importante ma non ci garantisce a sufficienza, ci sono molte zone grigie
Vendor Response
Grazie mille per il tuo feedback! siamo contenti che apprezzi la facilita della nostra piattaforma ed il nostro servizio clienti. A riguardo dell'account hierarchy, offriamo un'ampia gamma di opzioni di personalizzazione per gli utenti, tra cui impostazioni specifiche di visualizzazione e autorizzazione. Se cerchi delle impostazioni specifiche ti consigliamo di contattare il nostro team di supporto nella chat all'interno piattaforma, che potra' assisterti nella configurazione in linea con le tue esigenze o aiutarti a trovare delle soluzioni adeguate. Grazie ancora! Siamo contenti di averti tra i nostri clienti!
Replied October 2023