About Sage X3

Sage X3 is a powerful ERP software solution designed for medium-to-large national and global manufacturers, distributors, and after-sales providers and can establish a foundation for your digital transformation. Sage X3 comes with industry-leading functionality for the chemical, distribution, equipment, fashion, food and beverage, and industrial manufacturing industries.

Sage X3 uses the latest technologies to provide an exceptional user experience and powerful analytics in a multi-company, multi-country, and multi-site ERP solution platform. Over 7,000 enterprises around the world use Sage X3 to economically and efficiently connect their people, customer data, supplier data, business processes, and devices in ways specific to their roles and t...


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14 Reviews of Sage X3

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Showing 1 - 14 of 14 results

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December 2020

Somari from Engineered Materials Systems, Inc.

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

ERP system with integrated accounting software for medium size business

We have been using X3 for 6 years now, and we have not had any major problems. X3 is easy to learn and understand. Access to certain functions are easily restricted to give only access relating to job functions of the users. Upgrading to newer versions are very easy, and the constant development ensures the software keeps getting better all the time.

Pros

Production lot tracking for quality control purposes works very well. There are no differences between the ERP/production and the accounting balances like sometimes happens with add on accounting software.

Cons

The financial reporting software in X3 is not very good at all, but with SEI as an add-in, that problem is solved.

Reasons for Choosing Sage X3

Larger company, better reporting, fulfilled all of our company needs for quality control and lot tracing.

Reasons for Switching to Sage X3

PFW put to pasture.

May 2020

Curtis from Ennis Fabrics Ltd.

Company Size: 51-200 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Sage X3

Overall, our experience has been positive. I would recommend that companies ensure to include it in their RFP process.

Pros

Customizable features allow us to get the most out of the product. Workflows allow for controls for authorization where required.

Cons

Adding in some features required a lot of custom coding. Most notably was allowing for automatic allocations of product that is being cut.

Reasons for Choosing Sage X3

Sage X3 was a better overall fit for our company.

Reasons for Switching to Sage X3

Our previous ERP was holding us back from taking advantage of certain capabilities. EDI was a bring one. As was expanding our E-Commerce.

Response from Sage

Replied May 2020

Thank you for your review, it is great to hear that you are able to save time through automation using Sage X3.

March 2021

Millie from 12 Old Square

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2021

Good medium Company software

Quite a good tool for reporting, and there is a lot of options available, but you need to know how to use the system.

Pros

Allows workflow be controlled for this to be authorised Very user friendly as far as inputting data is concerned Ease of customisation to improve the processes being manipulated.

Cons

A little confusing with the many options available A little time consuming to finding your end goal, and therefore a lot had to be tailor made to suit our purpose

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

July 2018

Sage X3 ERP has been a useful asset for our company, is great for stock/dropship companies.

Pros

I like that X3 works really well for corporations that are made up of many different companies. X3 has the ability to handle multiple separate companies that each one of can be further separated into stock and financial sites that can all share customers, suppliers, G/L accounts, etc., providing smooth consolidation. X3 has a very easy to understand and easily navigable user interface.

Cons

I do not like the limited capabilities of the canned reports and queries provided with X3. I also do not like the slow response time from the support staff. The program does not work well with customization because it causes a lot of problems when it comes time for patching and upgrading.

December 2020

Sheila from Florida Surplus Lines Service Office

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

3.0

December 2020

Sage 500 to X3

Sage X3 has allowed us to streamline several processes which improves operational efficiencies and effectiveness. The software is a bit overwhelming with many options that don't pertain to our business and finding tasks is a bit cumbersome and time-consuming, although given more time using the software may improve this issue.

Pros

Overall, the system is more user-friendly as far as data entry is compared to Sage 500. We were able to customize what was needed, which have improved processes from the previous software.

Cons

The software is a bit overwhelming with many options that don't pertain to our business and finding tasks is a bit cumbersome and time-consuming, although given more time using the software may improve this issue. We did have to customize quite a bit that we didn't initially think we would have to, and much of what was customized can't be (or not easily) modified by regular users (crystal reports).

Reasons for Choosing Sage X3

It seemed to have all the features, functions, and capabilities our business needs. The ability for customization was also feasible.

Reasons for Switching to Sage X3

Needed a cloud supported software that would still allow the integration and customizations our business requires.

May 2020

Michael from Miles Chemical

Company Size: 51-200 employees

Industry: Chemicals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

2.0

May 2020

Sage Review

Overall experience has been good with the exceptions listed above. Allowing us to consolidate software is our goal.

Pros

I like the look a feel of the system and ease of opening other functions from the same screen.

Cons

System isn't designed for the chemical industry. A lot of mods or customizations have to be made for the system to support our needs. There is always a solution but there is always a cost as well. will be well over budget once everything is working the way it was presented.

Reasons for Choosing Sage X3

Felt over time it would be a better solution based on the size of our company.

Reasons for Switching to Sage X3

Growing faster than the system was.

Response from Sage

Replied May 2020

Thank you for your review, hopefully Sage X3 will continue to help your business consolidate your enterprise software.

November 2020

User Profile Picture

Eric from Butterball Farms, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Good Solid ERP System

Despite the base technology being over a decade old, Sage have managed to stay current with emerging technology while maintaining and improving many features.

Pros

Reliable and predictable management of standard ERP functions. Easy to customize. Web services integrated. Security is granular enough to cover most situations.

Cons

After login it takes several seconds to see the landing page. It's difficult to determine cause of some issues and error messages can be cryptic, requiring us to contact support in many cases, even for seemingly simple problems. Use on a mobile device is limiting as most screen layouts are designed for a PC.

Reasons for Switching to Sage X3

We were using 20 year old software that hadn't stayed current with emerging technologies

December 2020

MARK from The Broaster Company LLC

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

December 2020

Decent product, But Service and Customer Service leaves a lot to be desired

Customer Service is TERRIBLE!!!! Customer Support leaves a lot to be desired, but we are forced to use it for the high price we pay in maintenance. Sage's dedication to be difficult to work with and unrelenting nickel and dime services is the reason we have not recommended this product to others in are area or industry.

Pros

The product itself, is very versatile and agile to adapt to our needs without tremendous modifications. I like the General Ledger and AP functions.

Cons

The software manufacturer. The product itself is good, the value for maintenance is not good. There are two many bugs for what is charged in maintenance fees. Sage is way too difficult to deal with and are surprised that users are unhappy. Are experience is it takes a month to get a ticket resolved. Passed around to multiple people and the suggested solution is it is a problem with your system. We can't recreate it.

December 2020

NIC from Ameriqual Group

Company Size: 1,001-5,000 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2020

Overall a good ERP. Keep in mind they have to work for several types of businesses.

Overall, I've had a positive experience. As with any ERP, there are some things that are frustrating, but of the handful of ERPs I've worked with, it is the most flexible. I think it will be even better when we get to V12 (currently on V9).

Pros

There are a wide range of settings to help make Sage function the way we need it to. The knowledgebase is typically very helpful. If calling in for support, most of the time there is no wait and everyone seems quite knowledgeable.

Cons

When you do need a customization, it is lengthy and typically expensive. Apparently this is no longer offered by Sage, so a 3rd party must be used. So far, it is even more lengthy and more expensive....

December 2020

Ed from Renwood Mills, LLC

Company Size: 51-200 employees

Industry: Food Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

December 2020

Support Model Needs an Update

We are a food manufacturing and distribution operation. Our implementation was, at one time, highly customized. M&A activities and switching support organizations resulted in updates overlaying custom code and loss of custom functionality. The excuse of "That is not our code!" when attempting a recovery is not a viable answer for us.

Pros

This is a very functional and complex ERP application. A robust and expensive to support.

Cons

The support model is lacking in overall expertise. We have used changed support organizations twice due to lack of knowledge on attempting to implement a 3rd party application. Sharing and collaboration of resources between the organizations is cumbersome and the pricing for this expertise, due to complexity of the application, is very expensive.

Reasons for Choosing Sage X3

I was not part of the initial decision.

May 2020

Christy from Vincit Group

Company Size: 5,001-10,000 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2020

A good ERP system

I am happy with the product. I administer this product as well as another ERP and this one is substantially better in nearly every way.

Pros

X3 is highly configurable. Its intercompany functionality is substantial. Administrators have a ton of control over the user experience-- what they see, default fields, hiding fields, permissions, etc is all highly configurable without needing to be an IT genius to figure it out.

Cons

The ability to receive help. The help function is somewhat helpful sometimes but is not updated as often as it should be. The user community is lacking. I would love to be able to post on a message board about my problem, but when I have done that I have rarely gotten the answers I need. Solutions to X. problems are not "googleable"

Response from Sage

Replied May 2020

Thank you for your review and I am pleased that you Sage X3 helps you run your business effectively.

November 2020

Matthew from SCA Pharmaceuticals

Company Size: 501-1,000 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

SAGE X3 for Process Manufacturing

Sage X3 has been the engine facilitating multi-site manufacturing capability and scalability.

Pros

Sage X3 is platform agnostic, highly flexible and configurable ERP application that meets the demands of an industry governed by FDA, DEA, cGMPs. The financials at its core are solid, allowing for the inventory and manufacturing transactions to be performed with trackability traceability throughout the life cycle of the product manufacturing.

Cons

Sage X3 has as it's core language a proprietary 4GL language that has been challenging to find skilled resources with experience coding in.

Reasons for Switching to Sage X3

Neither product could allow for multiple manufacturing facilities.

November 2020

Keely from Howard Ternes Packaging

Company Size: 201-500 employees

Industry: Package/Freight Delivery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

November 2020

Good Enough

Mutual. Its not the worst thing I've used, its not the best either. Its a good enough software to get the job done.

Pros

AP is what we use this for, and it is quite easy to use.

Cons

Set up and customization is hard. There are so many menus in the back, to change or update anything it feels like I have to go into several menus. None of which you could figure out on your own - you will most likely be forced to have a 3rd party research and help resolve issues. At least tell you all the menus you have to go into in order to get something to work.

Reasons for Switching to Sage X3

Technically it didn't fully happen. We continue to duplicate work in AS400 and use Accounts Payable in SAGE only

January 2021

Roberto from Argo Logica Srl

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Perché Sage X3?

L’ERP Sage X3 si distingue perché permette di gestire in modo approfondito tutti i processi tipici delle medie imprese. Dagli acquisti alla produzione, dalle vendite alla gestione del magazzino, dal customer service alla contabilità tutta, arrivando fino alla gestione finanziaria. Grazie alle competenze maturate e alle esperienze acquisite, è possibile implementare Sage X3 in modo semplice e con successo, rendendo l’adozione di questo nuovo gestionale l’occasione per rendere maggiormente efficienti i processi aziendali preesistenti, e implementarne di nuovi

Pros

Le funzionalità che valuto positivamente per la mia attività sono il CRM e il post vendita; le trovo veramente fruibili con facilità e integrabili con altri sistemi, anche social.

Cons

Nell'ambito delle funzionalità del CRM vanno migliorate le funzioni di gestione delle campagne marketing e prevendita.