I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.

The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.

There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.

Originally this company was family owned and the Overall experience was like dealing with family, then when they moved to the next level, the only thing that changed was more features, better resources and more friendly family to deal with!!

From The integrated inspection feature, to the ease of creating unlimited canned jobs, to the way the software communicates with some of my marketing partners, where do I start? Where do I end? It’s good!!

Only con I can think of is that we didn’t switch sooner!!

The boss inspections are the best inspections of any other POS

missing some integrations, not synced dispatch board

Just know we are severely disappointed.

When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it.

The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work.