WellnessLiving

RATING:

4.3

(455)

About WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time. WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise. WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages...

WellnessLiving Pricing

Starter: $89.00/mo. Basic: $129.00/mo. Business: $159.00/mo. Enterprise: Contact WellnessLiving for pricing.

Starting price: 

$89.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.

WellnessLiving Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for WellnessLiving

1 - 5 of 454 Reviews

Kaysan

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

WellnessLiving Review: Get Started & Don't Look Back.

User Profile

Chris

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2018

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

PROS

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

CONS

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Vendor Response

Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Replied January 2018

Katie

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

good software

PROS

the custom app is great and customer service is outstanding

CONS

some of the scheduling features are cumbersome and need improvement in addition to making changes to individual's accounts

Reasons for switching to WellnessLiving

cost and poor customer service led me to Wellness Living

Vendor Response

Hey Katie, Thank you so much for taking the time to share your positive experience with WellnessLiving! We truly appreciate your kind words and are thrilled to hear that you've found our custom Achieve Client App to be a great asset. It's fantastic to know that it provides you with a seamless branded experience while streamlining your business operations. We also appreciate your feedback regarding some of the scheduling features. For any concerns or improvements you'd like to discuss further, please feel free to call and leave us a voicemail or send an email to support@wellnessliving.com with a detailed description of your experience. If you ever want to request enhancements, our Community Forum is a great place to connect with us. You can find it here: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving, and we look forward to continuing to support your business. Warm regards, Susan B. (Customer Advocate)

Replied November 2023

Shirley

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

The software did not work for my company

waste my time and money they do not offer free trial because the company have a lot of services they do not stay.

PROS

The deposit payment for services with automatic remaining.

CONS

Can not do multiple services check out the client have 5 services have to do one by one, and the reports. It's too big all the software on the screen. The filter the calendar it's to big can not see the apply on the screen have to scroll down and disappear have to start all again.

Reasons for switching to WellnessLiving

The book it's match better, send text to esthetician when the client checks in, the appointment change color when check in, check out, and do multiples services check out. the reports I can see all in the same page. The Data daily Close out report everting sold that day how much in cash, each credit card, tips, product sells, taxas, services by revenue, Free services. All in 1 page.

Vendor Response

Dear Shirley, We are genuinely sorry to hear about your experience with our software. Your feedback is valuable, and we appreciate you taking the time to share it. We understand the frustration you've encountered with the limitations on multiple services checkouts, screen size issues, and calendar filter difficulties. We are continuously working to improve our software, and your insights will help us address these issues more effectively. Regarding our trial policy, we understand how challenging it can be for businesses with a diverse range of services. We’ll consider your feedback in revisiting our trial options. Please know that your satisfaction is our priority, and we're committed to making the necessary improvements to provide a better experience for you and others. In accordance with our service agreement, a senior member from our Customer Solutions Team will be reaching out and providing you with additional assistance. Warm regards, Isabelle S.

Replied January 2024

Jo

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

We love Wellness Living!

After a ton of reserach, we decided to dump Mindbody 2 yrs ago & go with Wellness Living as it was more affordable & had more options available as part of the basic plan to help our business. After covid we needed to cut our expenses. Everything was an extra charge with Mindbody. We love Wellness Living & all the many extra features available for us for much less than Mindbody.

PROS

We love that we have our own branded app! Everything is set up to make reserving classes, purchasing memberships, canceling reservations, & checking their schedules so easy since they can do everything directly on their phones.

CONS

We would like the option to have a longer reservation window (2weeks out) for our higher tiered membership.

Reason for choosing WellnessLiving

Wellness Living was more affordable & had all the extra features we were looking for in a studio management software system.

Reasons for switching to WellnessLiving

Affordability, extra features, & the virtual studio

Vendor Response

Hey Jo, Thank you for sharing your fantastic experience with WellnessLiving! We truly appreciate your positive feedback and are delighted to be part of your journey. From our virtual tools to our mobile apps, our goal is to provide your business with as much value as possible. We're thrilled to hear that you love our platform and that the White Label Achieve Client App has been such a valuable addition to your studio. Making it easy for your clients to reserve classes, purchase memberships, and manage their schedules directly from their phones is what we aim for – convenience and efficiency. We understand your request for a longer reservation window to support higher-tiered memberships. Your suggestion for more options in this regard is indeed valuable feedback. We're continuously working on improving our system, and we take every suggestion into account to enhance the experience for our users. You're welcome to visit our Community Forum to make this request: https://community.wellnessliving.com/page/home/ If you have any further questions or if you'd like to explore options for addressing your membership concerns, please don't hesitate to reach out to our support team at support@wellnessliving.com. We're here to assist you and help you find the best solutions for your needs. Once again, thank you for choosing WellnessLiving. We're dedicated to supporting your studio's success, and we're here to assist you every step of the way. Warm regards, Timothy G. (Customer Advocate)

Replied October 2023