Lucky Orange
About Lucky Orange
Lucky Orange Pricing
All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $79 per month | Expand: $179 per month | Scale: $749 per month | Enterprise: Contact Lucky Orange | Get 20% off with an annual plan
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Lucky Orange
1 - 5 of 196 Reviews
eric
Transportation/Trucking/Railroad, 11 - 50 employees
Used unspecified
OVERALL RATING:
3
Reviewed March 2024
Lucky Orange Review: Lucky Orange, Great but could be Better.
George
Verified reviewer
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2022
Look no further
Overall the experience has been great
PROSI like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.
CONSFor me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.
Vendor Response
Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking! Cheers - Bradley from Lucky Orange
Replied July 2022
Matteo
Medical Devices, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Useful tool
The possibility to view the costumer journey
CONSMaybe some lag in the live view; and the possibility to not see the check-out experience
Vendor Response
We appreciate your review, Matteo! We’re so glad that Lucky Orange has been so useful for you and your business. Getting the full view of a customer’s journey from landing page to conversion is invaluable, and it provides that front row view to see exactly what they’re experiencing. Regarding not seeing the checkout experience, this is often the result of platform restrictions, such as Shopify. However, we can track Events that let you continue to follow the customer through the checkout flow. I would be happy to walk you through our Shopify checkout Events and address your concerns about a lag in live view. Use this link to find the best time in your schedule to connect over Zoom: https://calendly.com/esmith1214/15min. I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
Replied April 2024
Stephen
Music, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Lucky Orange is a Critical Tool at a Great Price
I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.
PROSWhat I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.
CONSThe videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.
Reason for choosing Lucky Orange
I found Lucky Orange as an app on my BigCommerce panel. I didn't look around at or try other products.
Vendor Response
Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange
Replied December 2022
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2024
Lucky Orange Is A Solid Choice
Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.
CONSIt can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.
Vendor Response
Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to support@luckyorange.com at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at support@luckyorange.com mentioning this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
Replied January 2024
