EBizCharge Software

4.61 / 5 (33)

Our advisors have recommended this product 2 times in the last 30 days

About EBizCharge


EBizCharge offers a suite of payment processing, billing and invoicing solutions. It includes payment integrations to accounting, enterprise resource planning, customer relationship management, e-commerce platforms, mobile solutions and an online customer invoice portal.

The EBizCharge billing and invoicing product allow customers to view outstanding invoices, process payments online and make full or partial payments on single or multiple invoices. Customers log in to the business' branded web portal, review their invoices and submit payments remotely from anywhere.

EBizCharge is PCI-compliant and equipped with data encryption and tokenization technology for transaction security. Users can enter payments, charge customers, store customers’ card information for recurring billing and issue credits and refunds directly within the system.

Users can integrate EBizCharge with their existing solutions including accounting, enterprise resource planning (ERP) and online shopping carts. Support is offered, along with setup and implementation.



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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

33 Reviews of EBizCharge

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(24)

4 stars

(7)

3 stars

(1)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 33 reviews

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October 2016

Kerry from Faber Burner Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Century Business Solutions Is The One Stop Shop For Companies Credit Card Processing Needs!

My experience with Century Business Solutions has been nothing but wonderful! I started out by having a major problem with my current credit card processor who dropped one of our online stores because we sold pre-owned parts. I found your company online - because I wanted a new solution that would process walk-in orders, over the phone orders, and payments on both of our oscommerce stores. When I called in I was connected with Tristan Wynn who got an earful from me in the beginning of our conversation because I have had nothing but bad luck with credit card processors in the past. Tristan made himself available anytime I needed to talk, he answered questions for me and when he didn't have the answer he got the question answered for me. He was honest, he didn't feed me any line of crap. He just told me what your company could do and so far with the results and solutions we see - everything is spot on and you guys have a great solutions! You are in my opinion the one stop shop for credit card processing with your POS, mobile app, and ecommerce solutions! After signing the paperwork to get setup with Century Business Solutions - our account was approved within 24-48 hours which was great as well because our one online store was down - the only thing we could accept was paypal. After getting approved Tristan got me in touch with Brian "Gio" Giovannone - Client Services Specialist who worked with me over the phone on getting both of our online stores setup, with special source identification so we can see what payments come from what store. We did some test transactions, and all seemed to be working good with the stores! Gio also helped me get POS software installed on my computer, and setup users for the others in the office that need access to it. Tristan & Gio are top notch! Very Professional & very helpful! This all took place last week - October 27th. This morning I come into the office and we got two orders online - I had some questions about them. I reached out to Tristan who pointed me to support team. I worked with an Alex - then processed a very large $96,000.00 transaction and then spoke with a Kristina Engen - to verify that payments went through, that everything on your end looked good. Alex and Kristina were also very helpful, made me feel good about some of our first transactions with your company. I look forward to our future dealings with Century Business Solutions and your whole team!!

Pros

I love how everything is integrated from the POS terminal to our online websites, etc. And I love the ease of use/straight forward approach to your software!

Cons

None so far!

Response from Century Business Solutions of Century Business Solutions

Replied October 2016

Hi Kerry, Thanks for the positive feedback! At Century Business Solutions, we strive to ensure that your taken care of from start to finish. If you have any questions regarding your integration, please don't hesitate to reach out to us. We are here to help.

November 2017

Robyn from The Dentists Service Company

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2017

We have been happy with eBizCharge and functionality of the customer portal.

Pros

I like that it is easy to see the transactions in the eBiz portal and to create custom reports. It has also been great to have the support documentation that is available online.

Cons

Please create a service ticket structure for support issues. As a customer, I want to see the status of my support issue more clearly. Emailing to a generic mailbox for support makes it difficult to reference multiple issues that occur near the same time period. Having a ticket structure would also make it easier for customers like us to communicate issues/resolutions across our global developer teams who need updates on the status of issues with our gateway integration. It would also make it clearer who our contact is for each issue. We have experienced times where the support person has to locate an email that we sent to support, but there was no ticket reference number assigned, so we spent time describing the issue instead of them just being able to pull it up.

Response from Century Business Solutions of Century Business Solutions

Replied December 2017

Hi Robyn, Thank you so much for taking the time to write us this great review. We really appreciate the feedback you provided and we're always looking for ways to improve our customer experience :) We will make sure to discuss ticket structure as a team and see how we can implement it in future communications. Please don't hesitate to give additional feedback to our support team anytime.

September 2016

Jole from East Coast Trailer & Equipment Co.,Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

eBizCharge review EXCELLENCE

I have been using eBiz for several years, this is the Best Customer Service vendor for credit cards I have ever experienced. It is very user friendly, and the quality of the product is Great. I can not say anything bad about this product. If we have had a problem they have always been there to assist us in a timely manner, you don't get put on hold for long wait times and you always get a live person. When you speak to a person they are always friendly and happy to assist you. Excellent Product, Excellent Service, I would recommend this to anyone.

Pros

Being user friendly

Cons

There is nothing I don't like about this product.

Response from Century Business Solutions of Century Business Solutions

Replied September 2016

Hi Jole, Thanks for the positive feedback. We are happy to hear that our focus on Customer Support is showing through feedback such as yours. We are committed to helping our community, so thank you for the positive feedback Jole. Please don't hesitate to reach out to us if you have any other issues. Century Business Solutions

July 2017

Dodie from Got Mow Lawn Care, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

I LOVE IT!!! Support is always there and very quick to respond.

SUPPORT when needed. I rarely need support, however as we all know.... when you need it, you need support team to be there.

Pros

It helps by having an extra "checks and balance" step with the batch reports. Since I am dealing with peoples money, I use this as hard-copy report to review for double checking. AS well as using it to help balance my Quick Books banking/deposit process.

Cons

you have to reenter the entire card number when only the expiration date has changed. but in the scheme of things, this is a minor issue.

Response from Century Business Solutions of Century Business Solutions

Replied July 2017

Hi Dodie, Thank you for the wonderful review. It's always a pleasure to work with you!

April 2018

Marie from Silver Service Refreshment Systems

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Ebiz has always been professional, prompt and easy to work

Pros

I have never had issues or problems with this software and that makes me ecstatic!! On top of that they have saved us money:)

Cons

We have Sage accounting and anytime I do a Sage upgrade I have to reinstall EBiz. So I do need to call and have them reinstall it for me but they are always accessible and quick to get it done!

Response from Century Business Solutions of Century Business Solutions

Replied April 2018

Hello Marie, thank you for the wonderful review! We appreciate you taking the time to share your experience with us and we're so glad that EBizCharge is integrating well with your Sage accounting software. Please let us know if we can help you with anything else in the future. Thanks again, Marie!

March 2018

Mary from American Hofmann Corporation

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

I have a problem with the new update help me with the problem.

Pros

I love this software I not so hot about the update. I am not a person for a lot of word I deal this words that are to the point. I don't have time for a lot of words. I have a job to do and not BS

Cons

There is nothing I like least about this software. I do not like the new update. I am not a person for a lot of dams words take this or leave it. It's your choice

Response from Century Business Solutions of Century Business Solutions

Replied March 2018

Thank you very much for the positive feedback, Mary! We're happy to have you as a client and glad you love using our software. We'll pass along your review to Michael.

November 2017

sara from Forney Industries

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

had to call to get a card capture completed, because we were past the window to push the charge thru

Pros

have the ability to process transactions myself, the application is user friendly and allows us to better monitor each charge

Cons

very slow to load - specifically the POS, very slow to load. this is frustrating when on the phone with a customer that wants to pay their bills, but have to wait for the POS to load.

Response from Century Business Solutions of Century Business Solutions

Replied December 2017

Hi Sara, Thank you for the feedback! It's great to hear the solution is easy to use. I will have the support team look into the slow load time for you as it may be something we can find a quick solution to. If you ever aren't 100% satisfied with the way the solution is running please don't hesitate to contact our support team, they are always happy to help. We appreciate the feedback.

September 2016

David from Great Western Leasing & Sales, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

eBiz and Justin Giltner are awesome!!!

Yes, your company is great to expedite credit card processing for our national company.. Justin, is the very best and most knowledgeable..

Pros

speed

Cons

na

Response from Century Business Solutions of Century Business Solutions

Replied September 2016

Hi David, Glad we could help you and keep things running smoothly. Let us know if anything else comes up or any questions you may run into. Have a great day! Thanks, Justin

January 2018

Nicket from Bayview dental

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2018

Good

Pros

I like that I can access it in quick book and it very easy to operate I would say it work well overall.

Cons

It is quite slow to load so that can be problematic when trying deal with customer in a timely fashion.

Response from Century Business Solutions of Century Business Solutions

Replied January 2018

Hi Nicket, Thank you for the feedback, much appreciated! We are glad you are happy with the solution. I will have the support team look into the load time for you, it may be something we can find an easy solution to. We appreciate the feedback.

September 2016

Hal from ATEquip

Review Source: Capterra


Ease-of-use

4.0

Customer support