Microsoft Dynamics AX Software

3.79 / 5 (67)

About Microsoft Dynamics AX


Microsoft Dynamics AX 2012 is an ERP system suitable for midsize to large enterprises. The solution has particular strengths in manufacturing and distribution but is also capable of serving buyers across multiple industry verticals. The solution can be installed on-premises or be hosted in the cloud for remote accessibility over the web.

In addition to core accounting, Microsoft Dynamics AX offers functionalities for inventory control, warehouse management, transportation management, demand and supply chain planning, material requirements planning, production management, quality assurance, product lifecycle management, asset management, and business intelligence. Multi-language and multi-currency are the additional features which make MS Dynamics AX a suitable option for companies operating globally.

The solution supports repetitive, make-to-order, make-to-stock, light assembly and engineer-to-order manufacturing process, among others. The industry-specific functionality meets the needs of discrete manufacturers in the high-tech, electronics, metals, industrial machinery, aerospace, consumer products, and medical devices industries.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

67 Reviews of Microsoft Dynamics AX

Average User Ratings

Overall

3.79 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

4 stars

(33)

3 stars

(14)

2 stars

(5)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 67 reviews

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October 2016

Geoff from Aegisity, LLC

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Mid Market Consumer Products AX Perspective

I have overseen 6 implementations of AX in mid-market consumer Products organizations over the past 10 years. It has been an interesting time to watch the product grow into a Tier one solution from the Axapta version. The growth of the product and acceptance by the market has been remarkable. What I find most appealing with AX is the breadth of function coverage it offers coupled with the depth depth of capability. The SMB market often requires the same features as enterprise category organizations and AX can be configured to provide all of the components needed for the range of company sizes. The addition of a high quality WMS module provides an essential piece of the puzzle that most SMB solutions lack. Also, the Retail mPOS offering is a robust solution. Coupled with it's full integration and configurable user interface, mPOS provides a true 360 degree solution to companies with multiple selling channels. The new AX7 and Dunamics 375 sets Microsoft apart from other providers. The new web interface and straightforward toolset will provide users a significant advantage.

Pros

Constant improvement of the product, interface and integration to other solutions. The quality of WMS and order management.

Cons

The constant improvements pose challenges to keep current with releases.

February 2017

Kikombeeusizuri from Champion Window

Company Size: 10,000+ employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

AX

I use AX everyday in the office administration field. With the fact that I have been using it for a couple of years now, for the most part I can navigate through it easily. The database can hold tons of detailed customer information, and is pretty viewer friendly.

Pros

All of the information is always saved automatically when you close something, which is very helpful.

Cons

When AX first launched as a whole there were many bugs that had to be worked out, including me being kicked out of the system right in the middle of working on something. Also sometimes it becomes a hassel to have to have multiple screens open just to to enter or edit certain information.

January 2019

Miriam from Integrity Staffing

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Dynamix Review

Microsoft Dynamics would have a much greater review if it was compatible with other browsers being the foundation of the product.

Pros

The system is easy to navigate. Very straight forward if you become familiar with "SO" and "PO" or "RMA" uses this is very easy.

Cons

Since this program is only able to run SUCCESSFULLY on Internet Explorer it is EXTREMELY slow. It makes it hard to be patient. Since most of my work was done through AX is became very frustrating having to inform the client that we couldn't help them AT THE MOMENT due to the software running on a slow server.

February 2018

Muhammad from USEA CLUB

Company Size: 201-500 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

February 2018

AX Go Live Process and Maintenance Process

Pros

Although Software is no doubt is an excellent software but our our vendor who implemented is not properly trained on it.
Software has all the things combine in it that older Microsoft GP has in different applications. Like Financial, Inventory and Procurement and sourcing.

Cons

Microsoft should stop giving rights to these software companies that not properly trained. Software as compare to SAP have is little bit difficult manager.
SQL DB sizes grow too much.

April 2018

Timothy from Olympic Steel - Atlanta

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

April 2018

Microsoft AX

Great training was given on-site and within the software.

Pros

This is a professionally written ERP that fits into all areas of our core processes. The reliability and data mining features are great.

Cons

Much had to be spent to configure it for our company. The time also seemed excessive to implement fully.

February 2016

Tony from Lifetime Products


Ease-of-use

3.5 of 5

Functionality

4.5 of 5

February 2016

Good Solid ERP Product

Pros

Dynamics AX is a powerful product that has a lot of features. It's reasonably easy-to-use for anyone fairly comfortable with computers, and especially for someone with experience using an Enterprise Resource System. It's customizable both at the company and personal level, which makes it simpler for users on a daily basis. Reporting at the individual user level is good once you know how to do it.

Cons

Dynamics AX can be a little difficult to use for people who have very little computer experience. Not all features are totally intuitive.

May 2017

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2017

A big tool to manage the whole business

Pros

You can start to work in the application with a short course.
All modules work similary (journals to do transacctions and list forms to review data).

Cons

In some modules, when you have a big volume of data the application can be slow.
Enterprise portal needs a review (I use AX2012)

August 2016

Marriah from Sanjel


Ease-of-use

4.5 of 5

Value for money

3.5 of 5

Customer support

3.5 of 5

Functionality

4.5 of 5

August 2016

Robust system - easy to use

Pros

Microsoft Dynamics AX package is a robust ERP tool that enables management of all areas of the business. Although complex, the system is easy to understand and navigate. One of the most helpful functions is the capability to export any table from the system into Excel. Very handy for quick analysis.

Cons

Some bugs in the system that cause GL amounts to calculate incorrectly. This problem is very few and far between and may be caused by company-specific customizations.

November 2017

Danish from BUPA

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Excellent Product...All Modules in one Package including CRM.

Pros

Both On-Prem and Cloud Versions Available
User Friendly
Value for Money
Seamless Integration
Supports Module-wise implementation

Cons

Have to learn X++ for customization.

January 2018

Alexandra from Spectrum Electric Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Absolutely the best way to plan resourcefully in any company!

Pros

I've always liked a good platform to plan ahead and keep everything organized. And that is what Microsoft Dynamics did!

Cons

The product is a very round and sound way to go, you will not go wrong with Microsoft the only bad thing I would say would be the wait time on the customer Service line. Everytime it's +10 minute wait.

September 2017

Josh from Steelworks of the Carolinas, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Functionality

4 of 5

September 2017

Microsoft Dynamics Great Plains

I like the software, overall.

Pros

The software does what is is designed to do. It is accurate and very dependable. I rely on it for a multi-million dollar business.

Cons

It is a very difficult system to train an individual(s) on. Errors are difficult to trace down, if done in a prior month's posting period.

October 2018

Ginger from San Antonio Shoe Inc

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Microsoft AX Revuew

This software can do so very much, but there isn't a lot of info out there to show you how to make things happen. Chances are good that the software can do whatever reports, etc. you might need, but there is often no instructions available on how to accomplish your goals.

Pros

There is a great deal of functionality with this product. This is a very powerful software, however it is not easily learned.

Cons

Not very user friendly. It is difficult to find instructions on how to do certain things that AX surely is capable of doing.

February 2019

Nuage from Best Door Service

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Good and worth the money

Recommended.

Pros

We really like how it helps with inventory management. I have heard it is good for transportation but we don't utilize that feature.

Cons

It can be a bit pricey depending on the number of users. However, it depends on your use and the size of you company.

August 2018

Mukul from Thoucentric

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Good Product for Warehouse Operation

Pros

- Easy report download
- Basic workflows for warehouse operations as it happens on the floor
- Easy to find products and orders

Cons

- Little complex than other software in this range
- Too many layers for obtaining information
- Not mobile friendly

March 2019

Viquaruddin from Bavani co.

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2019

Customization

The best feature is that u can export all the data in excel it really help me to make sure all the information is accurate before converting then in to presentation. Iam using this software in many sections so far i haven't seen any big drawback.

Pros

Every company has different type of structure and policies. This software does exact role what a company is looking for.

Cons

When u link cost control it becomes a little complicated.

September 2017

Predrag from Michelin

Company Size: 10,000+ employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2017

I use AX on daily basis in a big company

Pros

Fast communication between a lot of users no metre how far or busy they're only bad internet can cose abadering job

Cons

Visual locking and arrange of options because sometimes I westin time in searching some of the options

May 2018

Kristin from True Value Corp

Company Size: 10,000+ employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Dynamic Software

Pros

A wonderful on-premises enterprise resource planning (ERP) solution for our enterprise. It has everything we needed and therefore implemented it into our company! Just went live with a few BETA clients.

Cons

The only issue was it took a long time to implement this product due to the complexity of it and our company dynamics.

December 2017

Sugianto from Mayapada Healthcare Group

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great Product

overall this product is good for ERP in the company

Pros

- This product is proven
- Almost no bug in operational using this software
- The feature is complete
- Good design for working with this apps

Cons

- Difficult to upgrade to newest version if at before we don't have maintenance agreement
- the price of license is expensive
-

October 2018

Siobhan from Hearts On Fire

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Difficult to navigate

Pros

It's a great tool for in-house usage of products and customers and has many reporting capabilities and helps keep track of inventory which is great.

Cons

Can easily make changes to things if you dont know what you're doing
Requires training to understand the different capabilities

April 2018

Cesar from Distrito Capital

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The tool that you need for improve your business or company

Pros

This is an awesome tool that comes with all the elements that you need to improve your business, because Dynamics allows you to cover a big range of opportunities, working through five services: Sales, Service, Finance and Operations, Talent and Marketing. You can cover all the needs of your business through only one app, the support customer is awesome and the software works perfectly.

Cons

I have nothing bad to say about Dynamics, it comes with the features that you need for your business and has an easy integration with another Microsoft software like MS Office for example.