Recharge

RATING:

4.8

(13)

About Recharge

Recharge is a platform that manages subscriptions and recurring billing for ecommerce businesses. It offers a way for businesses to establish and grow consistent revenue streams through customizable subscription options. Its primary focus is on ecommerce businesses that use platforms such as Shopify and BigCommerce, as well as those with custom-built platforms. Recharge provides subscriptions, bundles, and personalized flows as tools to enhance the value of a customer over time. Subscriptions offer businesses the ability to provide weekly, monthly, or custom subscription schedules, transforming single purchases into ongoing revenue. Bundles present businesses the opportunity to increase revenue per order by curating product combinations or allowing customers to create ...

Recharge Pricing

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Recharge Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Recharge

1 - 5 of 13 Reviews

Connor

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Extremely powerful subscription engine for shopify

Great. I have used other subscription apps for Shopify and ran into tons of issues, such as payments failing and orders being created, and customer portal issues, but ReCharge has never let me down. When I have had any questions, and migrations tasks, the team was super helpful and responsive to help me accomplish my goals.

PROS

I love the ability to integrate ReCharge with other third-party apps such as One Click Upsell which allows you to upsell subscriptions and other products to your customers post-purchase, without hurting your front-end conversion rate.

CONS

The reports are a bit clunky and take a long time to load. Additionally, the forward-facing customer portal can sometimes load slowly as well.

Reason for choosing Recharge

Features out of the box, great customer service, and an amazing dashboard to manage subscriptions.

Reasons for switching to Recharge

Glitches on the other platform, and difficulty of use.

Ben

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Recharge for subscriptions

PROS

Recharge SMS product enables our customers to manage every aspect of their subscriptions via text message without having to login to our website.

CONS

The fragmented checkout has been problematic in the past but will soon be resolved with unified checkout via Shopify.

Reason for choosing Recharge

Existing knowledge/familiarity and SMS functionality.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2020

Subscription's management get easier

I'm using this as a customer support that handles customer's subscriptions. Although the load times sometimes annoying but editing their data and information regarding their subscriptions order are really easy.

PROS

-Making it easy to track subscriber's information and order. Basically Shopify's brother for subscriptions. -Easy to manage the price, order and payment details, and shipping date.

CONS

-Sometimes it doesn't open or taking to long to be opened. -Even after you got it, sometimes it takes time to load

Erica

Consumer Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Best subscription management features

The customer support, team, and ongoing improvements have made the Recharge experience great.

PROS

How much power it puts in the hands of our customers. We easily reduce churn by allowing customers to fully customize and manage their subscriptions via SMS.

CONS

Customizations do require a bit of additional coding and work but we are able to create just about everything we need to with their custom APIs.

Erin

Food Production, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Best option for subscription software for small business

PROS

ReCharge is overall fantastic! I use the software daily managing our over 600 subscriptions and find it easy to use and make adjustments when necessary.

CONS

There have been some buggy issues over the years, however the team at ReCharge is generally quick to respond and get into action with problems that arise. When they first started allowing multiple payment methods and Shopify payment gateways, we had issues with customers and ourselves being unable to update their payment methods online. It appeared to be an issue on their end that affected multiple stores. This took a few times reaching out to ReCharge to solve but we haven't had any problems since.