Good

Having everything we need in one place makes it easier to process credit card expenses

Website going down results in questions from employees and delays in processing

No after care help - which is needed as system randomly is buggy. For this reason I wouldn't recommend the product - or use at your peril

Online platform is the only way a medium to large business should be handling company expenses

Can be buggy and help is virtually non existent. Tickets I raise never get a response. I have to send multiple messages and even then the issue remains outstanding for many months. We feel left alone and use our own manual work around

The best part of the software is the mobile app. If you enter your own claims as you go the system is great.

The lack of flexibility around mileage has been an issue for us and updating admin as we have a number of divisions. Running reports over different divisions for managers who are approvers for people in different divisions. People in the same team have to be in different divisions to manage the mileage therefore it falls back to the mileage rates not being flexible enough. Being able to set a mileage rate or rates by user would be the most beneficial improvement for us. Webexpenses often runs slow, the cloud icon turns for a few seconds before running reports and adding attachments etc. When a PA enters the expenses on behalf of their manager they find the process cumbersome and very slow, for example attaching receipts is slow and not being able to sort the order the receipts are entered (for example in date order) means that when faced with a pile of receipts from their manager they have to spend time sorting them first then attaching and then trying to identify which attachment is which from the repository before attaching to the claim lines. I have expressed a few times that I feel there is a step missing in the process, currently a user enters a claim, they submit it, it is approved and then gets finance approval and it is marked as paid. It then disappears from view and the only way to get a list of who you are paying is to run a report based on dates which risks missing or duplicating. There needs to be a passed for payment stage and then paid.

Easy to input all the receipts and data in the app, website easy to use for mileage

You can't save repeated journeys/ postcodes

We are saving loads of time by automating a lot of the data entry associated with expense claims.

I really like how this product makes it possible to automate a lot of the expenses process. Before a lot of my time was wasted on duplicating data entry, but now we are able to be completely paperless which both saves money on postage for the company and is good for the environment, and saves me time whilst making audits easier. It integrates to Xero as well which also saves time

We have multiple organisations in Xero but we can only integrate with one of them. This isn't terrible because I am still saved a lot of time, but it would be even better if this functionality was available. As a very minor point it would also be good if the receipt was maximised when I click on it.