Tray
About Tray
Tray Pricing
TRAY starts at $89 per month. Contact TRAY for more pricing information.
Starting price:
$89.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Tray
1 - 6 of 6 Reviews
Jaylynn
Entertainment, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Finally, a POS and kiosk that can deliver...
I had a great experience, everyone on their team is easy to work with and really nice. Their support is 24/7 which is perfect for our business.
PROSThe best thing about TRAY is how easy it is to use and train people on. It helps manage all of our events and our sales.
CONSDeployment can take about 30 days, but once it is up and running, it is super easy to make changes.
Reason for choosing Tray
I have used other systems in the past and this one is just simply better/easier. It is nice being able to have so many customization options.
Marcio
Furniture, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2023
Ótima plataforma de e-commerce, porém com sistema de pagamentos defasado.
É boa, mas assim que possível irei migrar para outra plataforma.
PROSA Tray tem uma grande gama de integrações com marketplaces. Sistema de kits muito bom de trabalhar e configurar, porém ainda não exporta para todos os marketplaces.
CONSSistema de pagamento com poucas opções disponíveis, basicamente você fica refém da Vindi. Cache da loja é péssimo, com facilidade leva mais de 2 horas para atualizar. Configuração não é tão simples, precisa já ter um pouco de conhecimento em sistemas. Cobrança de percentual nas vendas em marketplaces.
Reason for choosing Tray
À época, a Tray se mostrou mais interessante e com mais funcionalidades.
Jonathan
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
Putting the POS in POS.
As likely one of the longest Tray user they have ever had – I thought writing a review on our experience with them from 2018 – 2022 would be pertinent. Originally the idea of self-ordering kiosks seemed awesome, and it had some perks. We chose to deploy 24 self ordering kiosks at our location all powered by CAT 6 Poe. This is the only reason we stayed with them as long as we did. There was significant investment into the technology solution – which since has been replaced by QR ordering (thank god). Tray by far has been the worst company I have ever dealt with from a customer and technical support stand point. I have a google drive folder dedicated to videos I would send Tray on the various technical issues we experienced through the years. Many still issues now, or ignored, or not even responded to. In fact at one point I believe they didn’t have any form of technical support for approximately 6 months – no one to call or email – literally no one. Rumored this was when they about went out of business, which I think has been a few times. I have literally never found another company that is as unprofessional, lacking of support of any nature and as catastrophically bad at “business” as Tray. It is impressive how poorly they operate. This probably leads to why most companies that I know that adopted them early (like us) left that sinking ship far before we did.
PROSNot much was to be liked. The customer facing kiosk UI was OK - when working.
CONSHonestly about everything. This is the worst technology orientated company I have ever worked with.
Reasons for switching to Tray
Because Tray is terrible.
Kim
Food & Beverages, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Tray, backend and frontend
Not only do I believe tray is a scam I know it is
PROSI love how much it is suggested to facilitate towards the purpose of integration and collaboration within all the community groups
CONSThere is nothing worse the being fickle minded
Reasons for switching to Tray
I was board with making money and thought I’d rather give back to the people
Larissa Gabrielle
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Pra começar um e-commerce é a melhor ferramenta
Integrações, relatórios de venda, usabilidade da ferramenta
CONSO que eu menos gosto é o tempo de 12 meses que os relatórios podem pegar dados, então se eu quero analisar um ano comparado com outro não dá pq a soma fica em 24 meses e a exportação demora muuuuuitoIntegração com GA4 tbm não está funcionando direito e demorou muito
Michael
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2021
Inability to Troubleshoot
Terrible. Closes a Trouble Ticket without checking with facility that problem is solved. Chronic issues.
PROSIt can have a KDS printer… bought, installed, troubleshooted.
CONSUnstable topology. KDS printer works selectively. After a dozen times Boomtown Support and Tray software have no ability to resolve issue
Reason for choosing Tray
Self serve kiosk functionality… that relies heavily on a functional KDS printer.