inConcert Contact Center
About inConcert Contact Center
Most Helpful Reviews for inConcert Contact Center
1 - 8 of 8 Reviews
Daniel
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Excellent omnichannel platform
Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software
PROSPrice, product quality, commercial attention, support
CONSNothing, it is a product that continues to evolve over the years, fully recommended
Anonymous
11-50 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
A good runner up in a very competitive market
A very good experience, but an extra hand in the deployment proccess can be apreciated
PROSThe developer teams are very good, this guys can integrate anything to anyone
CONSMaybe they need more presence in they objetive markets like America
Reason for choosing inConcert Contact Center
I dont choice inConcert, just used the free trial a couple months
Reda
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2023
A very complete product, but very difficult to configure
Good inconming interaction managementOmnichannelBots
CONSVery difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond
Alberto Elías
Information Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Performs very well, very good features, outstanding customer service.
Excellent product at a good price.
PROS1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.
CONSThey have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.
Danilo
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
inConcert, idispensable para el marketing omnicanalidad
Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.
CONSComo siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.
Reasons for switching to inConcert Contact Center
Falta de features y posibilidad de configuración.
Saida
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2022
InConcert Contact Center
La posibilidad de tener un control sobre el trabajo de los agentes del contact center, envío de mensajes, escuchas y estabilidad de la herramienta.
CONSSe queda muchas veces pillado el usuario y toca expulsar al agente, es complicado encontrar los informes a no ser que lleves mucho tiempo con la herramienta y sepas nombre de informe, no es muy intuitivo para realizar cambios en campañas/servicios, si borras un usuario borras las grabaciones asociadas al mismo, por lo demás, todo correcto.
Marcelo
Verified reviewer
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed June 2018
is a very nice software to adminstrations very intuitive
the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software
PROSthe easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc
CONSthe support is very deficient the are good but the are to slow to answer to the issues that you explain
Jose
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Very performant and omnichannel
Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!