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Most Helpful Reviews for AutoLeap
1 - 5 of 531 Reviews
jose
2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed January 2024
AutoLeap Is Reliable & Helps Our Company.
Reed
Verified reviewer
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Just made the leap
We just implemented with AutoLeap and are less than one week into it and I've already had customers praise the new scheduling functionality and digital inspections. These were two key areas we were looking for improvement on and definitely found it with AutoLeap!
PROSThe reason we switched to AutoLeap is to take advantage of their fully integrated online appointment scheduling. Other applications on the market are not able to integrate into online scheduling which creates a slow and often negative customer experience. Using AutoLeaps marketing essentials in combination with AutoLeap allows us to have a smooth and seamless customer online scheduling experience. We also leverage digital inspections and love it. Parts ordering has become much more efficient for my service advisors as they have an integrated ordering workbench that shows our integrated suppliers and who has availability without having to exit programs and enter three or more ordering portals. Such a more efficient process.
CONSAutoLeap continues to improve functionality and the only area I feel that could improve somewhat on it's workbench is the marketing workbench. There are limited templates and options when creating a custom template.
Reason for choosing AutoLeap
Better value proposition and integrated features with Quickbooks Online and online scheduling.
Reasons for switching to AutoLeap
Digital Inspection and integrated online customer scheduling features.
Casey
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
New User for Auto Leap
So far it's been good. We opted for trying it out for 90 days verses signing up right away. As of now we plan on sticking with it.
PROSI like the customer service. The online chat response time is great and the onboarding customer service is very attentive.
CONSThe mobile version needs some definite improvement.
Reason for choosing AutoLeap
The reviews were superior to Shopmonkey reviews.
Vendor Response
Hi Casey, thank you for the wonderful review!
Replied March 2024
Jae
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Still under development
Well with any software changeover it was a hectic startup, but overall a learning curve coming from Mitchell. The customer service is better than expected. Issues that we have are "brought to the team" but now way of telling if something is getting done. This is causing shop moral to drop.
PROSFeatures are great there are plenty of them. Reports are awesome and easy to see.
CONSWeb based. Bugs! It seems like this management software is under development still. Tech side app needs help. It would be better if it was an actual app not running through a browser on a tablet. Calander/schedule is awful.
Reason for choosing AutoLeap
Visuals of the ui and dashboard.
Reasons for switching to AutoLeap
Reports, ease of use, dvi, etc
TJ
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
AUTOLEAP IS AWESOME
I'VE HAD A GREAT EXPERIENCE SO FAR USING THE SOFTWARE. OUR REP [sensitive content hidden]HAS BEEN GREAT!
PROSEASY TO USE SYSTEM THAT HAS BEEN HELPFUL WITH DAY TO DAY BUSINESS.
CONSTHE SYSTEM SEEMS TO OPEN UP MORE BROWSER WINDOWS THEN NECESSARY.
Reason for choosing AutoLeap
WEBSITE INTEGRATION SO THAT WE COULD USE THE SCHEDULING BUILT INTO AUTOLEAP.
Reasons for switching to AutoLeap
OUR SHOP USED TO BE A FRANCHISE AND WE WENT INDEPENDENT.
Vendor Response
Thanks for taking the time out to leave such a great review. We appreciate your feedback!
Replied January 2024
