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Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud.


Alliance Enterprise can blend planning and optimization of break/fix, preventative maintenance, predictive, project-based and remote service work orders across a native (W2), third party and contingent workforce.


Astea Alliance's modules include customer management, service management, asset management and mobile workforce management, with workforce scheduling capabilities, forward and reverse logistics management, project management, depot repair and more. These integrated modules, which share and leverage information throughout the service lifecycle, can be bought as standalone entities or as a part of the suite.


Support is offered via phone, email, live chat and other online resources.



LongDescription

Real Time Reporting

Access Controls/Permissions

Technician Management

Contractor Management

It is not necessary to purchase the entire end-to-end solution --- organizations can select the modules that best fit their needs with options to expand, if needed, later in time.

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