We continue to drive customer-adoption which will further improve the ROI as customers enter their own orders. Old habits die hard. But the Expedite Commerce system is super simple and easy/intuitive to work with and we've seen adoption continue to improve month-by-month. Our internal users have fully adopted the CPQ platform and they love it. They consistently rave about the improved professionalism and reliability of information that is being managed through the Expedite Commerce system. This has had a very positive impact on the sales of our customized products and has become a differentiator for us versus our competitors. We're developing this competitive advantage and building on that story in our industry.

The system is highly flexible and intuitive and has accommodated our needs to perform CPQ functions. It has also supported our need to manage our Installed Base of products and to allow Parts Ordering after the sale (by both internal support staff and by our customers via ecommerce). Even more importantly, Expedite Commerce has been absolutely instrumental in providing best practices and guidance all the way through the implementation process. They've not just been a "vendor" but more than any software/hardware provider I've worked with historically, they've been a true partner.

Generally, it's fairly easy to identify missed expectations, but that is not the case with Expedite Commerce. The software and the company have accommodated our needs and exceeded our expectations. The issues we experienced along the way were most often associated with our data or with unclear functional definitions on our part.

Support is really good and because of this tool, we do not have to have several consultants who only work on this tool fix issues. I am very pleased with the company and product overall.

The tool is easy to use and much easier to use than the Salesforce CPQ. This tool is not overly complex and once you understand the data model it is easy to make changes. The team and support have been very helpful to answer questions and resolve concerns.

A lot of the automation is built-in workflows so it will take some time to migrate these to flow in the coming year.

Overall experience is real. There are challenges that both sides have to overcome to make a custmized solution work for both parties. the biggest compliment is that [sensitive content hidden] and his team are willing to go that extra mile to make it happen.

The flexiblity in our complex world of providing solution based prodcuts and servceis. [sensitive content hidden] and his team does an excellent job in providing job in explaining thier services that match our needs.

I do not have anything negative at the moment.

Overall, it's been a slow process getting this software implemented. Many obstacles popped into play as we were trying to implement the software. Many additional services we needed were an additional expense if we wanted to implement them.

I love the fact that our sales team can now create their own proposals, add discounts, add and remove items easily by the paths we have set up. It allows us to focus more on the billing aspects and lets the sales team provide proposals at any hour of the day without waiting for the finance department to do it for them.

I do feel it is a little clunky in its ability to add items to an invoice and attach documents when sending a proposal. I would like it to offer templates for particular types of sales without having to see a list of attachments to choose.

Our company has been driving to digitize our quote-to-cash process while integrating multiple acquisitions. Expedite Commerce has cut the time that we spend generating quotes and increased the speed with which we move orders through to billing. We have reduced our reliance on email, spreadsheets, isolated legacy systems, and manual data entry. Visibility of our entire pipeline from opportunity to invoicing has also greatly improved. EC Billing has been flexible and easy to integrate with other legacy systems, allowing us to consolidate on a single global platform. The eCommerce features have allowed our customers to view their installations and directly place and manage orders through a slick and functional interface.

Their customer service is probably the best part about Expedite Commerce. The product is very easy to set up and use out of the box, but EC has also been willing to go above and beyond in helping us to customize the solution to meet our unique business needs. For example, they worked with us to create monthly, quarterly, and annual regional billing cycles while adding important validations and protections to ensure the integrity of our bill runs. They have acted as an invaluable extension of our internal IT department in providing the right solutions for our company and our customers.

I don't have any significant complaints about the Expedite Commerce solution. Their Service Desk has quickly resolved all issues that we have raised, and they have steadily added features and implemented requested changes in a timely fashion to keep our projects moving forward.