About BoardDocs

BoardDocs is cloud-based board management software for small and midsize municipalities, schools and governments. Primary features include meeting agenda management, policy management, event management, advanced search, document management and voting.

The meeting agenda feature allows users to create agendas, designate current meetings, access meeting minutes, add future meetings to the calendar, track changes, approvals and submittals and prepare meeting documents. Other features include audio and video playback of meetings, date and time stamps for documents, user-customizable templates, user account management, video support and security management. BoardDocs integrates with social networking platforms such as Twitter and Facebook.

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Supported Operating System(s):

Web browser (OS agnostic)

47 Reviews of BoardDocs

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(38)

38

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 47 results

March 2018

Priscilla from St. Charles Parish School Board

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2018

As a past executive secretary to the school board in St. Charles Parish, I used BoardDocs daily!

Pros

The software is a tremendous Time savings for my position. The accuracy of voting and record keeping is top quality, the transparent for constituents is absolutely amazing and acceptable. The fact that users submit agenda items with attachments if need be is a plus! Capability of making corrections is a big help to me. . Record keeping is definitely a plus! The customer service is quick and knowledgeable. They are very friendly and efficient with concerns and returning phone calls.

Cons

I can honestly say that since day one of using the board docs software we have had no downtime, no issues, and no major problems . I cannot think of any cons with the software. The annual conference is great but could use more sessions for users with more experience. Otherwise, I have no problems or suggestions for the program. We have implemented almost 99 percent of the software options. Thanks for an amazing service!

Response from BoardDocs

Replied November 2018

Hi Priscilla, thank you for sharing this review! We are so happy to hear that you've had such a positive experience with the BoardDocs product and team.

October 2018

Jan from School Board of Okaloosa County

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Choose BoardDocs

BoardDocs has enabled our group to go from a paper agenda with supporting documents to an electronic agenda with the same documentation in an efficient manner. It offers transparency to our constituents who can access any information concerning the business of our School Board. Our users frequently comment on the ease of using BoardDocs and cannot imagine any other option of accessing public records, agendas, Minutes, and policies, by any other means.

Pros

BoardDocs is user friendly. We have over 35 administrative users and with one walk-through of instruction from our local Super Publisher, a new user understands and is able to navigate the system. At the request of the customer, BoardDocs offers webinar support for new users as well, offering hands-on instruction. BoardDocs is user friendly to the public users as well. They can access Board member information, policies, agendas, Minutes, and supporting documentation with ease and little to no questions. BoardDocs programmers upgrade annually to enhance their product without interruption to the users and with no drastic cosmetic changes that are confusing. BoardDocs makes going paperless easy. A very reliable software program. Little to no server shutdown occurrences that prevent usage.

Cons

Corrections to reported "bugs" are slow. Up to a year in a lot of cases. Programming issues are not resolved in a timely manner (in the instances that have affected our group). Ring Central for remote access does not work for our group; perhaps a second option could be offered. NOTE TO BOARDDOCS: The survey that BoardDocs offers occasionally after support resolutions. I do not complete the survey due to the time it takes and the repeated entry of user information that is required. A recommendation would be to offer a survey with embedded user information (so user information does not need to be entered); and is already completed with checked boxes at the #5 rating (offering boxes for ratings 1-5); the user has the option to click "Submit" (with all boxes checked as is), or can opt to change a rating of any boxes, and a box to type in remarks at the bottom. It would take about 5 seconds for the user to complete; and it gives valuable feedback to the company regarding the performance of their support team.

Response from Diligent

Replied November 2018

Hi Jan, thanks so much for taking time to write a detailed review and for sharing constructive feedback. We love getting suggestions from our users as we continue to make improvements to our platform and our processes, and will certainly take your comments into account. It's wonderful to hear that overall your experience with BoardDocs has been positive. Thank you for being a customer!

May 2020

Jacqueline from Randolph County Schools

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

BoardDocs Review

This has been a huge time saver, and I highly recommend it to anyone in public education.

Pros

This software has been a Godsend. Everything is so easy to set up and maintain. My agendas and meetings are a breeze. I have found that, once I got the hang of it, policy updates are much easier. The collaboration between BoardDocs and Neola makes changes much easier. I love the fact that I can feature any policy changes that are up for 30-day review, making it easier for the public to see the proposed changes and provide comments.

Cons

Form changes are still a little difficult, but changes are making this process easier.

Reasons for Choosing BoardDocs

BoardDocs was recommended by another school district in West Virginia.

Response from BoardDocs

Replied May 2020

Thank you for your review Jacqueline!

January 2020

Christine from Education Services

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2020

Reduces public transparency

Miserable and not a single other Community member has had a positive reaction to this subtle way to make the workings of a large public institution just a little more inaccessible.

Pros

Thinking about when this will no longer be used.

Cons

Documents jump around when you try to view them on a phone. Impossible to load a document to your phone. Very difficult to save documents to your own computer. Difficult and inconsistent path to finding agenda for meetings from month to month. Reduces transparency of College functions—seems designed to do that. Should not be allowed for use in public institutions.

March 2018

Ann from Annville-Cleona School District

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

My experience using BoardDocs has been extremely positive. The software is very user friendly.

It provides for a much less stressful work environment especially when preparing for a Board meeting. The district saves money by not having to copy huge amounts of paper for each Board meeting.

Pros

I love the ease of use and the technical support provided by BoardDocs. The Help feature in the software is great and the response time when I call BoardDocs directly with a question is exemplary. I can count on an immediate response. I use both the online Policy and Board Meeting software. I was able to confidently work in the programs almost immediately. Using BoardDocs has made preparing for Board meetings so much easier and less stressful for me. I'm impressed with the ability to attach all backup documents directly into BoardDocs and to be able to determine who can view which documents. Preparing minutes after Board meetings is also a smooth process. Finally, I believe BoardDocs has made it much more efficient for the Board of School Directors to provide information to the community it serves. Administrators, teachers and community member quickly view Board Policies and review Board meeting agendas and minutes from the district's website via a direct link to BoardDocs. Reviewing and updating Board policies is very easy and efficient, as well, and again provides a direct link for anyone to review all current policies. I've worked as the Administrative Assistant to the Superintendent for almost 30 years and I can say without hesitation that BoardDocs has been the most useful software I've ever been asked to learn and has saved me the most time and effort in my work day.

Cons

In the 2+ years I've been working in the BoardDocs, I can't think of anything I really don't like about the software

Response from BoardDocs

Replied November 2018

Hi Ann, it's wonderful to hear that we have helped relieve board meeting related stress! Thank you for sharing this positive and thoughtful review, and for being a valued customer.