About PRIME BPM

PRIME BPM is a cloud-based business process management (BPM) solution that enables users to map, analyze and monitor various business processes within the organisation. Key features include a process library, process mapping, process analysis, improvement management, collaboration tools, process approval workflows and more.

PRIME BPM offers users a built-in process library featuring APQC process frameworks, as well as a drag-and-drop interface that lets users create process hierarchies. The solution features business process modeling notation (BPMN) language that helps users to map their processes. PRIME BPM’s automated analysis provides tangible details on time, value, cost and efficiency of each process. Users also have access to processes and procedu...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of PRIME BPM

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

September 2019

David from Performance Improvement Partners

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

PIP Australia partnering with PRIME BPM

We are helping our clients improve their processes with Prime BPM. We can assist and train them so they can take ownership of operational activities while we focus on strategic activities. PRIME BPM helps clients get operational activities in shape.

Pros

The integration of all process improvement features into a single integrated tool.

Cons

Language and terms in Prime BPM need to be understood and adapted to but once that is done, all systems go.

April 2018

Robert from Tabcorp

Company Size: 1,001-5,000 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Best Process mapping product I've found and at really good value! It's process mapping in 4D.

Process 'non value add' visibility driving cost savings Integration assistance, mapping processes at both end of an integration provides a great insight as to gaps and differences between the organisations Transparency of processes and costs Support for business cases to drive improvements Ownership and accountability of processes. No knowledge is lost when key employees leave the business.

Pros

Takes process mapping and value saving to another level. No longer just mapping processes in Visio (2D), this tool provides; - The ability to identify non value add areas (great feature), - Submit changes via workflow for approvals, and - Make live updates and focus on areas of improvement. It also enables the organisation to meaningfully cost each of the processes mapped (bringing in team member salaries and time spent etc) which informs prioritisation of those processes where larger savings can be derived. Outcomes have been successfully used to support business case assumptions (cost/benefits). Great value license arrangement. Excellent and responsive support team, able to be onsite when convenient for the organisation.

Cons

Must have an organisational owner to drive full value from the tool. However, on the positive, it more than compensates (in multiples) for the effort invested.

September 2019

Kees from Office of State Revenue

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Prime BPM fits our business!

We are mapping processes to support our IT support function at this early stage of our implementation. Next steps will include extending processes to our internal customers, so they can be used for business improvement and automation

Pros

Prime BPM is an easy to use software application that does the job it has been designed for very well. The application has clever functions that support our business in mapping and analyzing our core processes, with a view to link processes withing divisions and between. The application is clearly developed from a user and business perspective. I have found the Prime BPM training and coaching to be high value and the team is always available for further support and advice. The company is very open to discussing new features and they have a strong focus on continuous improvement

Cons

Copying or moving processes to another library is not as yet easy, although I understand that a next version will support this activity. Given the ease of building processes, this is not a major problem

April 2018

Hailie from Blue Mountains City Council

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

I enjoyed learning this new skill.

Understanding and achieving clarity around our processes will be valuable for teams and for new staff. The transparency of process improvement opportunities will support communication.

Pros

I enjoyed the clarity that comes with mapping a process. The training is invaluable in understanding the software and preparing you for the way a process should be mapped.

Cons

Remembering where all the places for entry are. Having to ask others to check out to be able to use a library or update a process.

February 2019

Renee from SRRC

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Prime Software for Local Goverment

I think that PRIME BPM the software and all staff that I have had dealings with make it very clear that this is a program which has been tried and tested by the owners. They will give you the knowledge required to get in and get the job done, and I love that about them. They are not a buy and forget you kind of company - the check-ins and ability to question for support is a definite win and what makes PRIME an excellent supplier.

Pros

An easy to use software which is ready to do the calculations for you. You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there. Small chunks are fine, starting with just the Process library can allow you to find quick wins and a big picture view to determine what is next for full evaluation and to keep your organisation on point.

Cons

The administration of users is more finicky than the rest of the software, having to add each module or framework to each individual user rather than to entire groups is difficult.